Holiday Apartments in United Kingdom

Reviews

What our customers say about their holidays

• Sonia - Verified booking

  It was a lovely place to stay, clean, new and cosy. Very central with shops right outside your window and everything you need need by. Would definitely stay again. Not with my mum though due to all the steps to get to the top. Peaceful building with no neighbour noise and the cleaner was so lovely, would bump into her on my way in and out and she was just a joy, friendly and had time to be a lovely host with it, she’s an asset to your company. Felt like home, really beautiful place, id sit at the window up in the bedroom and stare out across the roofs to the church and listen to the birds and church bells going off. We did have a pigeon fly in once it was hilarious. Hosts are lovely, always answer as quick as possible when I did message, and very helpful ? We stayed for two weeks and it’s not prepared enough for this. Silly things like the fridge freezer is tiny, so for a family you would need to go out everyday to buy food. No iron, ironing board, hoover or broom to clean up after yourself. Washing up was hard as no plate rack on the side and things would move and slip about if on the side drying when you put the kettle on. New sound proof window in the front room would be great, so whoever is sleeping in the on the sofa bed doesn’t hear all the deliveries and noise outside during the night and early morning ( not the hosts fault it’s a busy street ) also be nice to open the window properly and get fresh air. Another sofa if more than 2 are staying as you have to then sit on the dinning room chairs and it’s not comfortable. Warn people about the lower bit in the bedroom, till we found out ourselves bashing our heads hahaha, it’s all good though. Knocked some sense into us. My mums that tiny she would just glide past it. Thank you for such a lovely place. ?

  Read more less >

• Jenny - Verified booking

  This small one room apartment was well set up for a stay of a few days and for limited meal preparation. It provides places to hang and unpack clothes. The kitchen is small but functional. The location is close to cafes and late night budget restaurants. Although there is no parking on site there is a long term parking lot within a 10-minute walk. There is a good sized shower and adequate hot water and water pressure. Building security is good and the location is quiet at night. Although this property is one of many managed by a private company, we found them responsive to our emails. The property is in a pedestrian zone with restricted access by motor vehicle. It is only possible to load and unload luggage within specified hours. The long stay public parking lot is within a 10-minute walk; however due to many one-way streets it takes a bit longer to drive between the parking lot and the property, and sat-nav is a necessity. We wouldn’t recommend booking this property when travelling by car. The property is difficult to find as it is behind an unmarked door and down a narrow alleyway. There was no information at the property about how things work; for example no internet login provided and it took about 12 hours to get the necessary information. We were not given info about how to leave the property, for example expectations regarding dish washing, or not. While there were towels on site we had to buy our own soap, dish soap, and toilet paper - not so easy late at night in an unfamiliar town. The mattress was thin and there was only one bedside lamp. We did not feel treated as welcome guests. Finally, full payment was required months in advance with a similarly long timeline for cancelation.

  Read more less >

• Alexandra - Verified booking

  Location and facilities were as advertised. Plenty of cooking equipment which was in good condition. Large fridge freezer, hob/oven and washing machine all working well and new and clean Check in was from 4pm, I arrived at 4:20 to find that the property was only half cleaned with the linen not changed yet. There was also a very strong smell of cigarette smoke. I rang customer service who responded quickly and advised that the cleaner was running behind due to a previous late checkout but was just in the car park collecting supplies from a car- this was not true as the cleaner was using a van which was not present in the car park. I was advised this would be completed quickly so I left the property, and was told I would be called when the cleaner was done. I received no phone call by 8pm so returned assuming the call had been forgotten- instead I met the cleaner just finishing the cleaning at that point. The smell of cigarette smoke was just as strong. I reported this again via the chat and the host responded that they would try to resolve this the next day. No effort was made to do so, and I received no further communication regarding the smoke for the next 4 days. On this basis I requested that the £50 cleaning fee be refunded. This was not acknowledged and I have not had any further apologies, solutions or compensation regarding the poor experience.

  Read more less >

• Sally - Verified booking

  It was clean and had fresh decor and furnishings. We arrived at Upton House at 10pm at night, which the hosts were aware of, to find the key code given was incorrect and we couldn’t get into the apartment. I contacted the phone number for it initially to go unanswered. Finally we got through to be told repeatedly us not being able to get access to the key was “user error”. They finally accepted there might be a chance the code wasn’t right to ring us back another 10 mins later to give us a different code, which worked. No apology. Given at this point it was nearly 11pm we were relieved to be inside only to then find the temperature in the apartment was at 12 degrees. We adjusted it but it was absolutely freezing and we had to sleep in our clothes to be warm enough. It was horrendous. The following morning I requested a refund and two weeks later after messaging numerous times and being told conflicting information I’m no nearer to getting a resolution. Ultimately, nice apartment but the customer service is terrible. If you don’t want to be left without access and/or freezing and being strung along with lies, find alternative accommodation.

  Read more less >

• Melanie - Verified booking

  location only, but you require a parking disc or permit Avoid booking this property. There is no live customer support—only automated responses—and communication is virtually non-existent. Upon entering the bedroom and bathroom areas, we were immediately hit with a strong musty, damp odor, indicating serious moisture problems. The bathroom had two layers of unsealed lino flooring, both completely soaked, with clear signs of damp and mold underneath. The mattress was not sprung but a hard block of foam, offering little to no comfort. The kitchen wall cabinet where cups were stored also smelled strongly of mildew. Due to the poor and unsanitary condition of the apartment, we chose not to stay and left shortly after arrival. Despite reaching out for assistance and requesting a refund, we received no response whatsoever. This apartment does not meet basic health and safety standards and would likely not qualify for a legal rental license. Booking this property is a serious risk — you may lose your money and be left with nowhere safe to stay.

  Read more less >