Log Cabins & Lodges in Wales

Reviews

What our customers say about their holidays

• David - Verified booking

  We booked one or two holidays a year with Sykes over many years and, until now, have never been disappointed.

  This property was rated 4 ticks but offered little to justify that rating. The issues were: • Cottage for six people has a tiny domestic fridge and a freezer compartment that was filled when we put a pack of ice in it; • The double doors to the garden did not close or secure properly; • Cutlery and crockery did not match; • No washing machine and no dishwasher; • Too many negative notices on walls and warning letters - one of them even began "Please comply with the following". Seriously, is that the way you would greet a guest. Things can be put into a positive statement; • Tracks into and around the property were worn into deep ruts and bumps that caused cars to ground; • Minimum of provision, eg six of each item of cutlery (eat breakfast and wash up for lunch and then for dinner; don't have a separate knife, fork or spoon for serving food). Just not generous as we experience from 4 tick properties elsewhere with Sykes; • One tiny tea towel; • Creaky floors; • No light over the cooker (did not work) nor any light over the prep side of the kitchen; • Slats on one of the beds were loose and allowed one to slip through when sitting on the bed; • We understood why there would be nobody on reception (notices indicated that they would be there infrequently) but why not at least have someone around at check in time? • No welcome pack (very rare in most properties and unique in our experience of Sykes); • Cheap glassware All in all, this has damaged our confidence in Sykes. Next year, I will not say, as I usually do to our family when I book, "We don't need to worry, its a Sykes Cottage" Positives: Cleanliness, pleasant interior, good wi fi, hot tub, amazing view and secluded garden.

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• Kirk - Verified booking

  Just come back from a weeks stay at Brook Lodge, we had the most beautiful weather which made our stay even more beautiful.

  The lodge itself was exceptionally clean especially for a dog friendly property, The bed in the main bedroom is huge and super comfy the only problem we found was due to the size of the bed there was little room to store clothes there is however a hanging rail in the cupboard so could easily be rectified by either bringing your own hangers of there being more at the property. The kitchen was very well equipped, we cooked a few times but also had a couple of take aways and a meal out at The Bunch Of Grapes which was a short 10 minute drive - We would recommend a visit, they are very friendly and the food was perfect. We were welcomed by a lovely welcome pack including bits for our dog which was a lovely touch. You can tell that Louise and Terry welcome feedback because things raised in previous feedback have been improved for example there is now a bell they ring prior to coming in to check the hot tub. We felt very respected by Louise and Terry, we were left to enjoy our holiday without interruption however on the occasions we did bump into them we had chit chat which was nice too, I felt they were great hosts for sure. Finally the garden/grounds are also very well kept, the garden is very safe for dogs, we loved the boarder of wild flowers around the edge of the garden too. On route in and out of the property we enjoyed seeing the birds, sheep, chickens, rabbits and squirrels too. It really was a beautiful lodge in a great location on lovely grounds owned by the nicest of hosts.

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• Andrea - Verified booking

  We had a very restful holiday in this lovely little lodge.

  Both my husband and I had worked through lockdown and were desperate for some peace and quiet and this was definitely the place to go. We were also very lucky with the weather, despite the forecasts, which was a bonus. The lodge was neat and clean and had everything we needed as well as a welcome package, we actually don't think the photos did it justice! The bathrobes in the main bedroom were also a nice touch. We took 2 teenagers and were worried that they would get bored but the wi-fi signal was good and the hot tub well used every day. Our 2 little dogs absolutely loved the garden/field and the fact they could roam around freely. It was fully enclosed unlike other places we've visited that say they're enclosed but actually aren't. The little shop at the top of the lane provided what little bits we needed. We didn't get to try the local pub as when we were thinking of going it was closed for a couple of days - preparing for September opening and distancing. The owners to Brook Lodge were very helpful, checked the hot tub every day and told us of a few nearby walks and local places to visit (I think they were worried that we didn't go out much!) We did visit several of the coastal towns but tended to stick to quieter times of the day, as when the weather was really nice they did get very busy. If we ever needed a place to relax and unwind we would definitely consider booking this place again.

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• Miriam - Verified booking

  Rhayder is a very pretty area.

  The view from the cabin was beautiful. It's just ashame about the cabin itself... The cabin Is a nice 3 bedroom size and comfortably sleeps 6, there's a good size bathroom with separate shower and bath which is handy for families with younger and older children. Kitchen is OK but the extractor fan has no light and light covers missing, also very few cooking utensils. Beds were comfortable but most have loose or broken slats. The back door only has a slide latch type lock. The decking at the back has several rotten boards so be careful where you stand. The hot tub has broken jets, no headrests, ripped and broken lid which has to be lifted off by hand as the handle is broken. The owners of the campsite allowed workmen to paint the outside of the cabin with some kind of varnish while we had popped out one day without asking our permission. We came back to the entire cabin smelling awful and wet patches still around the windows and doors so opening windows didnt even help clear the smell and we had to keep our younger ones away from the decking area. We didn't get apology. One thing they did manage was to send a polite girl to change the toaster when the one we had blew all the electrics one morning at the beginning of the week. Generally I would say look else where we won't be going back

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• Carmen - Verified booking

  Never been to wales before , daughter wanted to go .

  She found the lodges online and we booked. When we got there the lodge was lovely , very clean and felt homely . Lovely view too. Comfortable beds. Well equipped. We came home a day earlier than booked. from the whole holiday we only have one concern. Reception wasn’t manned , just a tiny room with a bench to collect key envelope , it said if we needed to speak to anyone there was a phone number on the wall and a door bell to ring for attention . I had called a few times as we had asked before we went if they had a DVD player in the lodge and was told he would get someone to put one in for when we arrived .there wasn’t one . No answer on the phone so we went out the next day to buy one , nowhere had any . We tried the bell on the way back but got no reply . So decided to telephone again once we were back in the lodge . Still no answer . On Monday night the electric went off , tried ringing 7 times but it just buzzed once then cut off . Hubby looked outside for the electric box but couldn’t find it . found the electric box eventually in the kitchen unit and got it back on . We left trip advisor review as we would recommend it , but think the customer service could do with improving while they have guests on site.

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