Holiday Apartments in Whitstable

Reviews

What our customers say about their holidays

• Pamela - Verified booking

  Location excellent I would like to express my concerns over this booking and very late changes to your guidelines This booking was arranged well before my holiday began. I received confirmation of my booking and a form which clearly states I had to pay a waiver of GBP250 on arrival for any damages and not beforehand. I did not receive any emails from your Company until two days after my arrival in the UK and had no access to the internet and was unaware of the changes that had been made. I obviously had this amount readily available on the day, to pay as stated and, upon arriving at the premises there was no-one there to pay and I had to retrieve my Booking form and number to contact your Company outside the premises and was given the following information There was no mention of a GBP25 non-refundable deposit including administration costs on any correspondence received from you of which I feel I had already paid for in my booking, nor to my agreeing to transfer GBP250 direct from my credit card in any emails, which I was requested to do on the day of my arrival to gain entry with the number code. The young lady refused my entry unless I agreed to either of the above I eventually paid the GBP25 as to pay from my credit card and receive a refund in 14 days would have incurred me a different and much more expensive rate with the currency exchange between British pounds and Australian dollars Whilst I was very happy with the accommodation, I am not at all sure I will use Booking.com in the future when changes to your policy at the very last-minute covering costs for damaged goods is the way in which these bookings are conducted. I should have been informed of this in order to make a clarified decision as to how this would be paid. Being a respectable and conscientious female in someone else’s home there were no damages to anything within the apartment when I left I look forward to your reply and reimbursement Yours faithfully

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• Zhiwen - Verified booking

  Fairly speaking, the flat itself is good, clean and tidy. The location is good, 3 mins to the sea, although parking around sometimes could be very busy especially over the weekend. The bed is not too soft which we like, so slept well. The sitting room is spacious. The dining table is a bit unusual. it’s a big rectangular one right beside the wall, so felt a bit strange when we had meals together, as two of us were facing the wall. However this is not a big issue, and others might like this layout. Wipe cloth, sponge, washing liquid, toilet rolls were all provided. The kitchen has enough cutleries and cooking pans for four of us. Some basic cooking ingredients like black pepper, salt and some herbs were provided. There is a dishwasher but we didn’t use. The agency is a nightmare. My booking confirmation says £250 refundable deposit, but I was asked for £300 & £10 admin fee for processing it. I told them this wasn’t said on the confirmation which is the contract between us and which they should follow! one of their staff initially recognised this and apologised, but next day this same person ask £300 deposit again like nothing happened! I was totally shocked. I contacted the agency’s customer service, but was only told “sorry, our deposit has now increased to £300”. This is too unreliable and tricky. I couldn’t trust them to pay full deposit and went for the damage waiver eventually (extra £30, NOT refundable). We still rate 7, cos it would be unfair for the house itself if we give 1.

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• Sandra - Verified booking

  There was a good amount of room for 4 people though there were only 2 of us staying there. The beds were comfortable and all the linen was clean. There is sufficient cutlery and crockery. The apartment is very close to the High Street and an easy walk to the beach. The apartment needs a very good clean! The shelves were greasy and dusty. The blind cords were twisted and difficult to pull down. The shower door, in the en-suite, at the bottom had a rubber connector which been pulled apart and needed to be connected again. The parking can be difficult as it seems like people prefer to park in Nelson Street rather than a car park. It was a pity about the cleanliness as it is a very nice apartment. The checking in was difficult as well because the computer had not accepted my check in details. After 40 minutes a lady on the phone, managed to with her computer, get the key lock number for us.

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• Susan - Verified booking

  Very close to Whitstable High Street. Beds and lounge comfortable. Deceptively spacious. Two bathrooms, one en-suite. Dishwasher. Hot water was not working for the first night. This was resolved next day when our 2nd msg to the owner/management Co asked us to check various possibilities A switch behind microwave had been turned off by someone, not ourselves. Stairs up to first floor was a bit steep for my friend who has slight arthritis in one knee. It was very hot weather during our stay and the bedrooms, particularly the back bedroom were like a greenhouse. We took our own fan but we should’ve taken two. We would have appreciated a dish cloth or similar to wipe down kitchen surfaces when needed. Back bedroom toilet is quite tight for someone of average build. Parking can be difficult as people park in the road to save on parking fees. I could usually find a space around 7/8pm.

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• Alan - Verified booking

  The property itself was great & in a fantastic location At the point of booking the total price of the reservation was paid up front, non-refundable. So imagine my surprise when a week before the trip I was told I had to pay a further £25 before check-in instructions would be provided. This was to cover potential damage - but no mention of this was made at the point of booking. I refused to pay it as it wasn't part of our contractual arrangement & Host & Stay agreed to waive it. But the following day they changed their mind & tried to insist it was payable. Again I refused to pay it & they eventually agreed to waive it. So if they haven't changed their stanve be aware that "Host & Stay" will try to rip you off for £25 before agreeing to provide check in details.

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