Apartments In Yorkshire

Reviews

What our customers say about their holidays

• Oliver - Verified booking

  Very unhappy and dissatisfied with the stay, the lack of response from the owner and the 'nothing much we can do' vibe from Sykes.

  .leaving me with no resolution and having to consider other avenues. A large number of asthmatic people (me included) are sensitive to bad smells and chemicals. So I didn't expect a damp musty smelling bedroom and a portable air freshener in the bedroom. I did locate the black damp and have pictures and videos of it. Quite shocking too we couldn't open the windows or door to air the room. The cleaner did (just about and after a long struggle) the next day but the issue urgently needs sorting. It also felt a bit of a fire trap. The following day a cleaner came out, suggested the carpet did need cleaning, acknowledged the smell but I felt underplayed the seriousness and discomfort. She also commented that you wait forever for an electrician in Whitby but yet arranged for one that very day who did t just replace the light bulbs but the entire light fittings in the kitchen. First impressions were also spoilt by the kitchen having no working lights and cobwebs and dust in many places. There was a note from a previous guest saying they had informed the owner of the non working lights. However this is minor in comparison with the bedroom smells which made me cough and affected my asthma for the entirety of the stay. The owner and Sykes were made aware of this from a very early stage. Up until now no compensation has been forthcoming. I think most owners would be horrified this happened and would want to make amends asap. Not this one sadly The cottage itself is in a great location and is just a few minutes walk from the train station and close to all the main attractions. The living room area is quite nice with an attractive large cosy fire. The sofas are showing their age a bit but not too bad and the carpets all need replacing. The bathroom was fine and there's ample storage for clothes. The bed itself is cosy but the pillows are too soft. Being a basement flat the room was very dark even in the daytime. There was nothing finishing touches like milk in the fridge or a few tea bags etc. It just felt a little bit cold (on more than one level). Wouldn't recommend.

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• Fred - Verified booking

  A small compact recently renovated apartment on the first floor.

  Super sea views through large windows, a small but adequate well fitted kitchen area, although no leg room at the 'breakfast bar'. Small double bed, quite comfy, but not big enough / long enough for me. The 'bedroom' also contained 2 extremely large seats, taking up most of the floor space and were, in my opinion, unnecessary. Would have been better to have had a small table and 2 chairs in that window area, to take advantage of the nice views whilst having breakfast. TV was difficult and complicated to use, the signal was also poor and hard to find the basic channels that we use. (no channel hopping on the controls!) Bathroom was excellent, although I would have preferred to have a good shower rather than a jaccuuzzi bath. How many take time for a bath I wonder? Also pleased with the space to hang clothes and drawers for storage. One downside was the entry key. The lock is of poor quality and took a few attempts to get in. My partner was 'locked out' as she could not get in, thankfully someone came out. The apartment keypad also failed and had to be reset - this was of major concern as we could not get hold of anyone. Again the caretaker came to our rescue, but had the instructions been available in the hallway we could have done it ourselves. All in all, one of the best we have stayed at in Bridlington, location, facilities and cleanliness are important and I am sure the niggles we encountered can be sorted. No doubt some couples would use the large seats? and jacuzzi bath. Doubt we will book again, the lack of parking permit (all others provide them) small bed and cramped bedroom

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• Brian - Verified booking

  A perfect location, spacious and comfortable.

  Minutes into town and the excellent choices for food and drinks. However, there are a few things that could be better. After the long journey, it would be nice to have some milk in the fridge to make tea or coffee, rather than the bottle of wine left on the side. Also, no salt, pepper, coffee, etc. which is a surprise as that's just some basic stuff you'd expect to find in a kitchen. The owner very kindly arranged for a new all seasons quilt to replace what was both a very warm and very worn quilt that was originally on the bed. It definitely needed replacing! The blinds in the bedroom are very fiddly to work (the one on the bedroom door would not go up at all) so we couldn't risk putting them up once they'd been set up for nighttime on our first night. Time to replace these too we feel. There was a general lack of natural light overall but that's understandable given its position at the bottom of the building. No sprays available to clean the kitchen surfaces with and this would be helpful each day after any cooking. We had a great week in the area. The above suggestions are made to help and based on what we've experienced in other Sykes locations.

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• Malcolm - Verified booking

  The good bits; The property is absolutely ideal for a couple who are reasonably fit.

  It has a prime location in Whitby town centre only yards from the bus station, railway station, the harbour and local shops. Internally the apartment is very well appointed and very spacious. everything you need is provided and is of good quality. The bad bits; parking is not possible close to the property. Car parks are available within a 10 minute walk at a cost of £9.00/day or pro rata. After a call to the property owner, guidance was given to where on-street parking was available, however, this was quite a distance from the property and on a very steep hill.[hence the fitness comment]. The owner provided scratch cards to facilitate on-street parking for the duration of our stay. There is no access to the rear of the property from the inside { fire safety issue] so rubbish had to be taken on quite a trek to the rear of the property and placed in the relative bins in the back yard. All that aside, we had a very enjoyable stay at the Bolthole Whitby..

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• Zina - Verified booking

  On arrival at the property things looked great and felt very spacious, however each room (particularly the kitchen/lounge area) was tiny and although well equipped, the sofa was hard and uncomfortable.

  There was hardly enough space in each bedroom (you can’t walk around the beds very easily and in the second bedroom, it’s impossible) and one tiny wardrobe was not enough storage for a weeks stay. Both beds were the most uncomfortable beds we have ever slept on and even our 11 year old daughter (who could usually sleep anywhere) complained of back ache. Seriously, the beds felt like slabs of stone. The noise outside the apartment was also terrible due to seagulls and noisy neighbours but understandable that is outside of the owners control. The apartment was super clean and well equipped but unfortunately we didn’t receive the welcome pack as described and due to how uncomfortable the beds were, we left after 2 nights (we planned to stay for 5 nights). Lots to improve on….

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