Holiday Apartments in Ambleside

Reviews

What our customers say about their holidays

• Kenneth - Verified booking

  We stayed at the adjacent flat last year and that one too had a dehumidifier that had to be run full time to control the damp.

  The attendance each morning of woodlice in the lounge exemplified the inherent damp problem. I suggest the DPM under the floor is ruptured. The matress cover was badly stained and smelt stale and we could only change it after boxing day when the office reopened, the exchange was facilitated by a pleasant lady. On departure we left a full box of Fairey washing tablets and a dozen toilet rolls on top of the fridge. I called at the office the following day (we are local people) and was told that the cleaner had not brought them to the office yet. I returned to claim the 'lost property' the next morning to be told the cleaner was off sick. I returned the next day to be informed after a pleasant conversation which then turned sour that it 'was my fault as I had left them in the cottage'. I am well aware that 'it is my fault' but as a customer I don't need to be reminded of my apparent inadequacies and the situation /discussion escalated into one of anger on my part for which I apologise. However I believe the gentleman involved should have a bit of retraining. He could easily defused the situation by saying 'here's £9 go and buy a new box'. The situation now exists that coupled with the damp, poorly serviced cleaning and inflamed situation regarding lost property now means that hell will freeze over before I use your agency again. If somebody wants to talk to me about the situation my phone is 07831817310 email ken@burchill.eu however I doubt I will be contacted

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• Sharon - Verified booking

  Ramblers Rest is a lovely apartment with gorgeous views & a very friendly pair of resident ducks on the pond in the grounds.

  It was clean & comfortable with everything you need for a short stay. The bed was very comfortable, but the room is a little overcrowded with big wooden furniture making it difficult to move around in there. The shower curtain was missing on arrival but this was soon put right after a phone call to Lakelovers /Sykes. We found the WiFi a bit hit & miss which does affect the television channels you can receive, but this wasn’t a huge problem. There is limited mobile signal too. A comment for the owners would be to update the instruction sheets & bin all the old ones. It was a little confusing to say the least, which is a shame when a lot of effort has been put in to make it easy to work the various pieces of equipment in the apartment. A comment for Sykes would be to give a better idea of just how far the parking space is from the apartment. This may not be an issue for most people, but we are the wrong side of 60 & my husband has a health condition which meant I had several long trips to & from the car when we arrived & left. Overall it was a great place to stay for a few nights & we had a nice time at Ramblers Rest.

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• Monica - Verified booking

  The flat is lovely and very comfortable.

  It is well situated in the heart of Grasmere. However, we had issues with parking. The information said that parking was "just round the corner". In fact, it was five minutes walk away and too far to carry luggage. To unload the car, we stopped in a courtyard behind the flat. We were told by the owner that we were not allowed to park there and that we should stop on the road on a yellow line. We unloaded the car and then went to find the parking place. The instructions said we would find two garages and to park at the second one. It was getting dark and we could not find the garages so we had to park in a public parking area for the night. We found the garages the next morning and parked at the second one. However, the space was not generous and we managed to just fit in our Honda Civic. A bigger car would have been a problem. The flat was very comfortable and very pleasant but there were no instructions for the heating, dish washer etc. There was a large dish washer but no washing machine. The lack of information was annoying. We enjoyed our holiday but it could have been better.

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• Jennette - Verified booking

  Lakelovers are not accurately describing this property.

  Nor are they honest with their customers. Received an email 45 mins before check in advising that the dishwasher was broken and an engineer was coming out. On speaking with the owner, it’s been broken for months. I also enquired with LL when the pool house would reopen, to be told that Lakelovers have nothing to do with the pool. Again on speaking with the owner it’s been closed since before we booked but yet Lakelovers are quite happy to list this as a feature. The property is also not being cleaned properly. Shower curtain mouldy, kitchen cupboards, walls and skirting are filthy and the cleaners are just wiping round strong bleach which is overpowering when you enter the door. The location is good, the views are lovely, and if advertised accurately, you’d know what to expect. All in all, the location is what’s great about this property, the bonus of a washing machine and piping hot water. Shame on Lakelovers for not working for the owner effectively. I’d stay at the property again if it was advertised elsewhere but won’t book with LL again.

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• John - Verified booking

  The property's location was perfect for me and also dog friendly too.

  So peaceful (silence and no light poution), beautiful views, and not too far from a couple of pubs and the village of Hawkshead. The field adjoining the property was perfect to let my dog Minnie, have a safe run around. I stopped in the Coniston accommodation which was perfect for me, very clean and very comfortable. I had previously read reviews that highlighted that you could hear some noise from the flat above but i accepted that risk when I booked. My lived experience was that during the first 4 days (of my 6 day stay) I heard very little. My last 2 nights was slightly more challenging though. Dont get me wrong, I didn't feel like I had part of the Riverdance dance troop staying above me but the level of noise did increase. Im not sure what the owners can do, other than let the flat above be very aware that not wearing clogs would be more than appreciated by those downstairs. I would advise that if you are easily irritated by any noise from above, then the Coniston isnt for you. I will be going back for sure.

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