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Carbis Bay Apartments
Cornwall
Silver Sands
Ref: S371248
Reviews 65
From
£104
per nightCornwall
6 Sandy Lane, Carbis Bay
Ref: S810942
Reviews 9
From
£137
per nightCornwall
Atlantic Blue
Ref: S371160
Reviews 25
From
£62
per nightCornwall
Turquarze
Ref: S371124
Reviews 52
From
£146
per nightCornwall
5 Fernhill, Carbis Bay
Ref: S810941
Reviews 11
From
£109
per nightCornwall
Bosbrea
Ref: S371170
Reviews 47
From
£82
per nightCornwall
Treth Ha Mor
Ref: S371123
Reviews 52
From
£128
per nightCornwall
Laity Vean Farmhouse, Carbis Bay
Ref: S1069576
From
£122
per nightCornwall
Ocean View
Ref: S371222
Reviews 38
From
£135
per nightCornwall
Tremorna Vista
Ref: S371122
Reviews 48
From
£98
per nightCornwall
Genoa
Ref: S371195
Reviews 61
From
£124
per nightCornwall
Celeste
Ref: S371179
Reviews 51
From
£81
per nightCornwall
Kittiwake
Ref: S371212
Reviews 79
From
£139
per nightCornwall
Blue Vista
Ref: S371276
Reviews 52
From
£187
per nightCornwall
Fairsky, Carbis Bay
Ref: S283167
From
£150
per nightCornwall
Laity Vean Farmhouse and Hideaway, Carbis Bay
Ref: S424584
From
£428
per nightCornwall
Elanora
Ref: S371186
Reviews 125
From
£281
per nightCornwall
Golden Heights
Ref: S371132
Reviews 47
Check for price
Cornwall
Aquamarine
Ref: S371164
Reviews 72
Check for price
Cornwall
Laurellie
Ref: S371213
Reviews 48
Check for price
Cornwall
Pebbles - A relaxing King Studio
Ref: S396299
From
£123
per nightCornwall
Coast Accommodation
Ref: S295068
From
£120
per nightCornwall
The Lookout
Ref: S1021712
From
£121
per nightCornwall
Seaside Apartment
Ref: S322122
Check for price
Reviews
What our customers say about their holidays
Aleksandra - Verified booking
Property is beautiful decorated and in the great location.
Definitely the view is very nice and balcony is a great bonus to enjoy this during the good weather. I liked a secured parking with designated space. However, on our arrival we had issue with opening the gate. When I called agency the person on the phone was lovely, and promised that someone from the maintenance team would call. Unfortunately no-one called at all. For a long time we were keep trying to open the gate and other residents were unhappy with it as it was unsuccessful. We tried to input code provided in email. It's turned up that code provided in email was wrong (missing #at the end). After a long time finally asking a neighbour, we managed to open the gate and get in. Overall cleanliness of the property was OK. Unfortunately, most of the cutlery, plates and cups were dirty (some spoons and forks had a food pieces on it). That was not nice at all after you have a long journey and you would like to straight away eat. Dirty cutlery and plates made me more upset when we discovered that there is no washing up liquid (bottle was empty with literally water down one spoon of iquid). Also, there was no soap to wash hands with. So just a few minutes after we got to the flat, we were forced out to get basic shopping. Apart from this we got 2 dishwasher tablets and 2 laundry capsules. We travel often, also not first time we were renting from Carbis Bay, but that was first time that so many things were unclean and supplies were very little. We appreciated a little welcome chocolate, coffee, tea, and milk - thank you for those. Perhaps, if those little things would be right from beginning, I would happily rent this property again, but maintenance and cleanliness are the last thing you should worry about on your arrival.
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Robert - Verified booking
Having been clients of Carbis bay holidays for many years we were so disappointed and disgusted by our recent experience.
The property is really nice but it has been allowed to deteriorate over time, with little or no maintenance. The cleaning was terrible, mould in the fridge and shower which we had to clean before we could use them. The freezer was unusable due to mould and someone elses content. The bathroom radiators did not work, even though this had been reported many times, the upstairs one was wired in against current standards, we had the downstairs one mended but we're still without the upstairs one after three weeks. If that wasn't bad enough the cupboard door fell off hitting my wife. The cleaners were sent after the first week, but it was left to me to explain how they had failed to clean properly and left the freezer unusable. They did clean the apartment properly that time but there is obviously no inspection taking place to maintain standards. It was impossible to get anyone from Carbis bay holidays to answer the phone until my fourth attempt, the office had a notice saying that it was not manned that day, or infact most days, but nothing to say that the staff were infact. just up the road in their SECRET OFFICE,. When I made contact through the email all I had back were automated messages. The owner apologised but nothing but excuses from Carbis bay holidays or Sykes. Finally some German clients arrived at an adjoining property and were unable to stay because of the cleanliness of that apartment and all they got back were automated messages until I directed them to the SECRET OFFICE. I have rebooked the apartment for next year with an assurance that my comments will be acted upon and we will be able to enjoy all three weeks of our holiday and the standards return to what they were and what we have a right to expect.
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Paul - Verified booking
We have booked via Carbis Bay holidays many, many times over the past few years, and they have always been excellent.
However, takeover by Sykes seems to have changed this for the worse. The bed in the main bedroom had not been changed prior to our arrival; there were no pillow or mattress protectors on the bed; the sheet was stained with what can only have been urine stains; the mattress was the filthiest I have ever seen on a bed. As arrival is not permitted until after 5pm, the company were not contactable so we had to start by washing bedding and turning over the mattress. As the mattress is not designed for reversal, this made it uncomfortable to sleep on. An emailed complaint was responded to very quickly with a voicemail message, but the Sykes switchboard was disconnecting calls (for 2 days) when we tried to call back - it seems it's not possible to speak direct to Carbis Bay holidays any longer without going via Sykes......this is definitely a massive degradation in service. When we were eventually able to speak to Carbis Bay Holidays, they very quickly provided a mattress protector that did at least make the bed slightly more comfortable. However, this is not the answer......the disgustingly filthy mattress needs to be replaced immediately, and mattress and pillow protectors need to be provided as a matter of course. We have already booked another holiday in Atlantic Blue for next month, based on our previously excellent service from Carbis Bay Holidays. Had we waited until we had visited Atlantic Blue, however, we would not have booked it again. It will be interesting to see if the mattress has been replaced before we return. We will also think twice about future bookings now that Sykes are the business owners.
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Testimonial - Verified booking
"We had a wonderful week's holiday at Silver Sands.
The apartment was beautifully clean and we really appreciated all the little welcoming touches left by Julie, the housekeeper - especially the Easter egg, scones and clotted cream! The apartment had everything we needed to make our stay relaxing and comfortable. Our two-year old daughter slept brilliantly well in the travel cot in the second bedroom and loved eating in the high chair provided. The fact that the apartment was on the same level as the carpark made access to and from the apartment really easy, even with a pushchair. We really enjoyed day-trips to the Eden Project, St Michael's Mount & Kynance Cove. In terms of toddler-friendly activities, we had a great time at Paradise Park in Hayle, meeting penguins close-up and feeding the goats and sheep. The Play Zone soft play area just down the road in Carbis Bay was also good for a rainy morning." The Hato Family
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Glyn - Verified booking
Arrived on a very cold day and the property was freezing.
Instructions for the heating and other appliances were difficult to follow. The heating was broken and an engineer came. He was super and got the heating on. As it's old electric storage heaters it didn't come warm until the following morning. Not a good start. Improved after that but the heated towel rail (reported as not working in reviews over a year ago) still didn't work. The wiring to the TV and entertainment system was a real mess. Extension cables, many tangled wires etc. As open it could be a real problem area for small children. It took me half an hour to get the TV working. Multiple unlabelled remote controls, poor instructions and a lead not connected at the back made it rather a challenge. After the initial problems the stay improved but our view of the property and the holiday was affected. The view of the bay from the window was lovely though.
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