Dog Friendly Cottages in Alnwick

Reviews

What our customers say about their holidays

• Philippa - Verified booking

  We had a lovely holiday exploring Northumbria and found Alnmouth a good base.

  Longshore was a comfortable property, but there were a few things that detracted from our stay in the house and really need addressing for future lets. - there are quite a lot of weeds and moss at the entrance to the property, which makes it look untidy and not very welcoming - I gashed my foot on a nail that was protruding through the floor board of one of the bedrooms, this was resolved quickly by Northumbrian Coast and Cottages, but nevertheless gave me a limp all week. - My husband was given a parking ticket on Saturday morning at 7am as he had not put the parking permit on display when he arrived late on the Friday night. Parking restrictions do not start until 8am, so we have appealed it, but not something we want to do whilst on holiday. A warning in the welcome email would have been helpful to advise guests to put this on no matter the time. - the shower tray does not drain quick enough. Only my mother in law used it after the first day as she couldn't get in the bath due to mobility issues. However she had to keep on turning it off to let it drain away during her shower. - There was no mirror in the shower room, this was in two halves resting behind the sink. - In the main bathroom the sink plug is broken and was left open. Although a little aggravating I didn't think it would cause us an issue until the toothpaste lid fell down it, I then spent 15 minutes trying the get it out of the plug, which I did manage, but this needs replacing. - We spent some lovely time outside in the patio area, however some of the chairs were broken, and the rail by the steps is loose and a bit dangerous. - The kitchen, whilst well equipped in some utensils, was very lacking in others. There are not enough mugs, knives and teaspoons. It could do with some more sharp knives, and I would have liked some small bowls or plastic bowls/plates for my two year old twins. The bowls were huge for children. Other things that would have been really useful would have been a fruit bowl, a butter dish, some serving dishes for the vege/salad etc. Also a dustpan and brush - As a word of caution we had two starlings in the log burner. We managed to get them out without any problems, but I daresay other guests may not have managed. It needs a bird guard over the chimney. I'm sorry to write such a long feedback, but I couldn't see where else to send this as there is no contact email. Overall, we had a lovely stay, but for the price I think these things need sorting.

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• Chris - Verified booking

  We were planning to make a formal complaint about the parking permit situation.

  We asked for 2 permits. When the first car load arrived at the house Friday evening they found one in-date permit. They phoned the emergency number to ask for a second permit and after a 15 minute wait for the call to be answered were told they needed the reference number for the property before anything could be done and the office closed at 7pm. This was about 6.30 and the our car was still en route with said reference number tucked somewhere in the luggage. We arrived just before 7pm and tried to phone but the office was now closed. Saturday morning we rang again and a helpful lady said she would contact the owner and get back to us, which she did. The owner had told her the permit was in a drawer in the hall unit. There was no such unit in the hall but we searched through the unit in the lounge where the first permit was found; there was no second permit (only old out-of-date permits and letters chasing up Council Tax payments). We rang again an spoke to the same lady who said she would contact the owner again and get back to us. She never did. We tried another call on Monday morning but couldn't get through so made the decision to drive the car to the beach car park and pay to park for the day (£3.50), rather than risk the constant niggle of receiving a fine. Our complaint is about the lack of concern on behalf of your agent and the owner. Even if the issue was not solvable at short notice a phone call back and apology would have been nice. It felt that the agent chose to believe the owner rather than us and it was left to us to find a solution. We loved the location of the house - A friendly welcoming village too. Gadgets were all in working order. Nice modern bathrooms and everything spotlessly clean. A few items needed topping up: more lightwieght mugs/teaspoons; the small bedroom lacked a table light and socket; sink plug missing in one of the bathrooms; a slip mat would be good in the walk-in shower; a bit more information about local services in the info folder, particularly bus services. The 2'6" beds were a little small for adults, were they intended for children? Hope these suggestions are helpful.

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• Sheilagh - Verified booking

  Lets start positive.

  ...Great location!!! Plenty of drawers and hanging space in downstairs bedroom. Bedding and towels spotless. Kitchen really well equipped but some crockery needs replacing as really scratched and some chipped. We had to buy flutes for prosecco and there were only 4 wine glasses none that matched (we are comparing this to a sykes cottage we stayed in earlier this year) Good to see an EV charging point Downstairs bed not comfortable and pillows very high and hard. Pillows also hard and high in twin bedroom. Our other guests in the upstairs double had no complaints. This is a personal preference but it is tricky watching TV after someone has retired for the evening as the seating area is directly underneath the bedroom. I dont think the lounge seating area is adequate or comfortable for 6 adults and the concrete hearth was an awful trip hazard. Lots of black mould in downstairs bathroom around the bath, loose toilet seat in downstairs bathroom One of the blinds was completely broken in the upstairs double bedroom and we had to buy black bin bags and tape to do a makeshift blind but it kept falling off because of the heat (weather is not your fault). The clothes maiden could do with replacing and we did not have pegs for the washing line I dont really think the garden space is comfortable. There is a large dead tree in the corner which needs removing We took photos of the blind in the bedroom and also of a couple of filthy greasy trays that had been left (we did dishwash them but I ended up buying a new tray). Happy to share the photos if you can provide email address Hope this helps Kind regards

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• Jordan - Verified booking

  A week here was thoroughly enjoyed.

  Below is the Pros & Cons which we have gathered while staying here. Pros: Comfortable Beds Pet friendly Well equipped (Washing Machine) Enclosed garden Easy access to top sights in Northumberland (Transport Required) but not too busy in the local area Nice view from the top windows Private parking on site (plus electric car PodPoint) Cons: Some Decor needs updating; paint marks, scratches and broken ornaments etc. bird poo on lounge focal point canvas & chipped crockery No toilet roll holders Blind in upstairs bedroom broken (woken up by bright sunlight daily) Living room furniture only big enough for 4 Cleanliness could be a little better Water pressure isn’t the best (only good enough for one shower etc) Shower head needs changing Bin bags are cheap and broke when moving Label bins to show which is recycling Upstairs bed sticks out too much to walk round (because of the sloping roof) so be careful of your shins getting hit All in all a nice week here and with these cons being addressed we would gladly stay again. :)

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• Robert - Verified booking

  Could have been cleaner.

  Underneath the chairs in lounge was filthy. Kids hand prints all over windows and TV. Dirty skirting boards. Empty loo rolls left in toilet. Shower head in bathroom was broken so water comes out of the side rather than the holes. Cobwebs up high. We had to rescue two birds from the wood burner as there is no cowl on the chimney. We’ve been to a property before in Alnmouth and both this and the other are maintained by Northumbria Cottages. The level of cleaning was poor with both. A mirror in the shower room was cracked, which we reported to Northumbria Cottages. They said they would contact us to sort but no one called or turned up. We were there two weeks. On a positive note, the house is great. Plenty of room, very comfy and ideally located for the beach. It’s just lacking a utility room where you can put shoes and clean dogs after a day on the beach. If the house was cleaner it would get 5 stars all day long.

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