Dog Friendly Cottages in Buxton

Reviews

What our customers say about their holidays

• Tim - Verified booking

  We have just returned from a week at Hall End Barn, Earl Sterndale which has been extremely disappointing due to a combination of false description and poor presentation.

  Firstly the major problem was the main bedroom which you describe as 'king-sized'. This frankly is a gross misrepresentation and had we realised the bed is only a standard double (4ft6" x 6ft3") we would never have booked this cottage. Apart from the size of mattress, it was extremely uncomfortable plus due to the bed frame having been broken and held together with black adhesive tape, any movement resulted in loud creaking. We have attached photos showing the measurements and taped 'repair". Having endured one sleepless night we had to resort to using the remaining single beds in the cottage. The second major problem was what can only be described as the stench from the downstairs toilet. This had been mentioned by others in the visitor's book and was obviously well known due to the attempt to mask the smell by air fresheners. On arrival and first opening the door the smell was nauseous to the extent of not using the facility and whilst regular flushing and leaving the extractor fan on 24 hours a day prevented the smell permeating the rest of the cottage it felt most unhealthy. It appeared that either there is no soil venting or it is blocked making the use of the toilet and washing machine most undesirable. Whilst we have detailed these two problems, further factors also detracted from our stay: 1. On arrival at 3 pm, the cottage was bitterly cold due to the heating being timed to be off until later in the day. It did however warm up quickly once the heating was put on. 2. Light bulbs in the lounge, hall, landing and third bedroom (see photos) were not working, and whilst spares were supplied, we only replaced what was absolutely necessary as it is not our idea of a holiday to carry out basic maintenance that should surely have been checked before our arrival. 3. On our second morning we were disturbed by the arrival of three vans containing decorators and bathroom fitters for the cottage next door. The photos attached show a totally different picture of the parking/outside table area to that in your details. The noise of sawing, drilling and hammering continued throughout the week and was not what one expects when choosing a quiet secluded spot for a holiday in the middle of winter. 4. General cleanliness .... not something we would mention had everything else been good as we know that wooden beams do attract cobwebs, and splashes on walls can be missed as can dust and hair under sideboards. As previously mentioned in the visitors book, cleaning is obviously not a priority. We feel that what should have been a quiet, relaxing week in a beautiful cottage in an astounding part of the country was completely ruined by firstly inaccurate marketing (by the way, the nearest shop is over 2 miles away not under one, and the local pub doesn't allow dogs) and secondly poor presentation and maintenance. We regularly rent holiday cottages in different parts of the country (4 times a year on average) and believe we know what is reasonable to expect. This cottage and its owners are being let down if what we have experienced continues.

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• Carole - Verified booking

  The house itself was spotless and the kitchen was well equipped.

  Good quality bedlinen and towels. Welcome pack was much appreciated. Very good WiFi and smart tv. We stayed 4 out of 5 days mainly due to the fact that I did not find the sofas or any of the beds comfortable - especially the creaky metal one. Also the traffic was loud as most of it was quarry lorries. My partner was fine but my back wasn’t. Also there was no mention of proximity to a HUGE quarry which never seemed to stop producing dust, noise or lorry traffic. The parking was really tight and we ended up with a wheel arch scrape trying to position the car in the small space and the lane was blocked further up all week by a builders van which meant a perilous reverse out onto a busy road. Also the back view is of untended rear gardens and rubbish which we weren’t expecting and was a bit disappointing. On the plus side the neighbours were friendly and there was a pleasant,safe dog walk over the road. I am glad we came but now knowing what the area is like we won’t return as there is too much industry and it is very busy.

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• Mohinder - Verified booking

  We stayed for 7 nights in May 2021.

  The place was very clean and airy. A large entrance hall, great for stripping off the walking gear, especially on wet days. The hall could do with a coat stand or additional coat hooks. The living room was very cosy but could do with an extra seat as the sofas only really accommodate 5 adults and the cottage is advertised for 6. The kitchen was well equipped and deceptively large, it would however benefit from a dishwasher as washing up over the low Belfast sink is not so great on the back! The bedrooms were again lovely and clean. The main bedroom would benefit from a king size bed. The adult bunk beds were in a very small room leaving little space to dress. Overall we were very pleased with our stay and would stay again.

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• Lynn - Verified booking

  Whilst the property itself was well presented and tastefully furnished, there are some issues to feedback.

  Firstly the grass had not been cut, it was at least 12” high, we therefore had to cut it before we could use the garden. The garden was not enclosed, as our 2 small dogs were able to get through the ornate fencing, we therefore had to create a barrier with bin bags, not ideal and not very relaxing. One bathroom, especially 1 toilet, for 2 families was a push; no shower mat and no bath mat provided; no proper bin; no recycling instructions - had to go on line to look these up; no stair gate to prevent dogs going upstairs; bike store locked so unable to be used; ‘on leaving’ cleaning instructions were unbelievable! Really do you expect guests to do that, yes leave it clean and tidy but not go to that extreme.

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• Paula - Verified booking

  If we could give a 100 stars for this cottage, then we would.

  The owner was lovely and allowed us to go in early and kept us fully informed about the cottage. 10/10 Customer Service. The cottage was just so beautiful, very very clean, and just so cosy. The welcome package, cakes and mulled wine was very welcomed, thank you so much. The beds in the cottage were just so comfortable and very well needed after a day walking around the beautiful village of Tideswell. We had the most wonderful weekend and the local people, including Amy the owner, were some of the most friendliest people we have ever met! Thank you once again, and we hope to visit again sometime soon. Finally, we will be sure to recommend Angel Cottage to all our friends and family.

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