Dog Friendly Cottages in St Austell

Reviews

What our customers say about their holidays

• Graham - Verified booking

  Our booked six night stay consisted of one night before we gave the keys back and found somewhere else to stay.

  In 25 years of renting holiday cottages, this was by far the worst. Spartan, poorly equipped, no room whatsoever, no storage space and what we believed to be us having the run of a large garden (as the photos depicted) for our two spaniels, we had a 12 x 12ft patch of grass. The tv is at a 45 degree angle to the settee, so you had to crane your neck to watch it. No net curtains so no privacy. A kitchen without a cooker, draining board or washing machine, the latter essential for a cottage that's supposedly dog friendly. As for the front door..... We were told NOT to turn the car around using the property opposite's drive which necessitated reversing down the narrow lane to get out, no mention of this when we booked. Presumably the cottage owners and the neighbour don't get on? The directions to the place weren't even accurate. If this place WAS converted from a barn, I can only assume that the barn was more comfortable. When we departed on the Sunday morning, the owners weren't in, so I texted them to say we'd left the place and to let them know where we'd left the key. Several hours later they replied to say, "oh dear, thanks for letting us know, we hope you find something more suited to your needs". No apology, no " what could we have done to make your stay better?", essentially, " thanks for your £400, 'bye". I just can't believe the glowing reviews for this place, people must have very low expectations. We will NEVER book through you again, a complete and utter disappointment. Yours sincerely Graham & Caroline Brown

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• Catherine - Verified booking

  Overall we had a really great stay and the cottage and surrounding environment were excellent.

  There were some minor niggles but many of these were personal preferences and do not reflect negatively on the property or the facilities. In no particular order these were: - o There was an issue with the booking and on arrival we were shown a 1 bed property rather than the 2 bed we had booked. There was an awkward few minutes when paperwork was frantically checked and this somewhat spoiled the commencement of our break. My suggestion with regard to this would be to have individual names for the properties rather than studio 1 & 2. o The property would be better served by removing some of the clutter and non-essentials from the kitchen and dining area. I know many people like to cook a lot whilst on a self catering vacation but for us there was just too much stuff in and around the kitchen. Possible an online checklist prior to arrival would allow the management to tailor the contents of the property to the needs of the guests. o The wet room - My issue is I just don't like wet rooms. The floor was never dry despite all the incessant mopping that had to be done every time the shower was used. The one real issue that we were OK with but should have been made aware of was the building work taking place on the site during the entirety of our stay. The builders were respectful and friendly and as quiet as they possibly could have been but we should have been informed that this work would be in progress.

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• Eriks - Verified booking

  Everything was better than we expected (apart from the weather'''''') The owners Julia and Dave were a joy to meet a were extremely helpful.

  My only criticism was the design of the Wet-room pump action centrifugal spinning floor mop which I thought was a novel and great idea but it is not not fast enough to be effective and not the owners fault either. Then there was the impossibility in getting a cab to take us to the Polgooth when it was RAINING. But to be be Fair it is too short a FARE to make it worth their while I suppose. Still I can't help wondering if they would show an interest and suddenly find an available cab if you were to say name your price, or they could impose some sort of surcharge for short runs at peak times as a minimum charge. To be honest, I would happily have paid an extra £5 or even £10 on a special family night out to save us all from a drenching from the Biblical downpours.. that would have had Noah heading for the hills. The steep driveway was not anything to worry about and became a bit of a chuckle after the first ascent / decent. btw there is hardly any phone signal so a good way to chat is via messenger or whatsapp but then I expect most people know that one already but I was a bit slow to suss that one out. All in all, none of that was Dave and Julia's fault and I've been rambling a bit now methinks, and have digressed from announcing most importantly that this was possibly one of the best retreats that we have spent our break in/at and wouldn't hesitate from recommending to my friends.

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• Gavin - Verified booking

  Wow what a lovely holiday home exceeded are expectations!

  The hosts were amazing lovely little welcome package for when we arrived and were very helpful! Great facilities were a very nice surprise heated indoor pool and jacuzzi. Also a games room and little gym. All set in beautiful surroundings! The pub down the road serves lovely food and you ain’t to far away from the town even though you wouldn’t think it when you open the curtains on a morning and are surrounded by fantastic views! The accommodation it’s self was more than you needed for a holiday genuinely could of stayed there for weeks the beds were super comfy and the hosts of thought of everything and more to ensure we had a great break! Will definitely be visiting again

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• Melanie - Verified booking

  Chapel Green is a fabulous place and Julia is the most welcoming host.

  The cottage was perfect for our needs, my husband is in a wheelchair, however, there is a steep hill to the property so a manual chair would be out of the question for exploring the area. The cottage was clean, comfortable and peaceful and had everything you wanted for a home from home stay. The cottage is well placed for exploring, with good beaches only a short drive away. The additional amenities of the pool and games room really do make this a great place to stay. I highly recommend visiting The Polgooth Inn, the food is lovely and the staff are really friendly. Thank you Julia and David, we will be back!

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