Dog Friendly Lodges & Log Cabins In Staithes

Reviews

What our customers say about their holidays

• Kurt - Verified booking

  Rushpool Hall is set in beautiful grounds and woodlands, sadly it is completely let down by it's staff.

  Due to unforeseen circumstances were we unable to check in on Friday 2nd August after 4.00pm. Out of courtesy I rang Rushpool to inform them that we would be late checking in and it would be early Saturday morning before we checked in. I was told at this point that this was perfectly fine. However, when trying to collect the keys I was told by the receptionist that we couldn't check in until after 4.00pm. I originally thought the receptionist believed that our booking was from that day and not the previous day and I duly explained I had rung through earlier in the week and my booking stated check in was after 4.00pm Friday 2nd. She was absolutely adamant that I could not check in. I stated I had paid for the lodge from the day before so after a long journey I just wanted the keys. Again she refused and asked who I made the booking through. I explained that it was done through Skyes, at which point she demanded to see the booking confirmation e mail. This was on my phone in the car which I then had to walk back to and then return to reception. At this point, there were other guests from a wedding party stood behind me and it was becoming highly embarrassing. When I questioned why I couldn't have keys she told me the lodge might not be ready in terms of housekeeping! Again, I explained I had booked and paid for the day before so it must be ready. She then told me to wait until 9.00am until housekeeping to check the state of the lodge. I refused and again asked for the keys. She then used her phone to apparently check with housekeeping but could not get a response. Believe or not, she then proceeded to serve customers stood waiting behind me. They looked as incredulous as I did. Then, magically, she announced that in fact the lodge was ready after all and I could have the keys! She then asked me to fill a registration form in without a please or thank you. The receptionist was obstructive, rude, uncaring, unsympathetic and had absolutely no customer service skills what so ever. The whole episode was highly embarrassing and very upsetting. I have never, in either my professional or personal life been treated in such a disgusting way and for absolutely no reason at all.

  Read more less >

• John - Verified booking

  We stayed at Lavender Lodge and arrived to find a welcome basket with an assortment of tea, biscuits and cherry wine.

  The facilities were first rate and included a freezer, washer/dryer, vacuum cleaner, hair dryer, tea towels, cleaning products and even an iron and ironing board. All the rooms were a good size and the cleanliness was excellent as was the level of maintenance, the decorating was to a high standard as was the choice of furnishings. The outdoor space was big enough to stretch out on and it was fully enclosed which was great for keeping the dog from wandering off, although he spent a good deal of time sitting stock still and eyeing up the peacocks that strutted around the grounds. With regards to the location, you are surrounded by trees with the gothic spires of the Rushpool Hotel visible through the foliage. There is a lovely wooded walk which makes for a pleasant first thing and last thing dog walk. Just down the road from the main entrance (turn right and it's just before the island) there is a public footpath that will take you down to Skelton Beck and from there you have a massive choice of paths to take you into Saltburn-by-the-Sea and/or its gardens. In the coffee table drawer you'll find a good variety of pamphlets showing you what activities, attractions etc. are available to you locally or a bit further afield. As far as any cons to this holiday lodge are concerned... the Rushpool Hotel specialises in hosting weddings/receptions and so you can expect some noise from parties, but it was never excessive and it never went on too late. And that's it really apart from wanting to cook something in the oven and being Aga users we were a bit stumped until we had a look through the Grey Folder of Knowledge and found instructions. We would highly recommend a stay here if you are looking for a well presented, clean and fresh lodge in quiet, wooded surroundings with plenty of things to do in the surrounding area.

  Read more less >

• Claire - Verified booking

  This was our second stay, at the same lodge, our first being 5 years ago.

  The lodge has everything you could possibly need for a 7 night stay. The space was perfect for 2 adults and 2 dogs, however we did sadly have some issues along our stay. Pros- Plenty of space. Excellent kitchen which is well equipped and has plenty of storage. Bathroom and shower is amazing, and always my favourite part of the stay! The grounds are lovely, and through the day is peaceful and calm with the wildlife roaming free. Cons- The sofa is horrendous! A small 2 seater which is low and leans back. Extremely uncomfortable and sadly was no better 5 years ago. The mattress is also awful! There was a visable 'lump' running down the centre of the bed and then the outer parts are badly worn. The mattress is far too soft and has no support. The bed itself also feels smaller than a standard double. This might just be due to the poor mattress, but we struggled to get comfortable. As a person with disabilities, these 2 things are so important to a comfortable stay. The dining room was a total waste of space and if this had been a single room would have been much more useful. The evening events at the main hall.... oh dear me!!! This was never an issue 5 years ago, but now actually means we won't return. The noise generated in the evenings/nights was horrendous. The music is loud enough to hear each song until midnight and then grown adults screaming, laughing and generally being loud went on longer. Of course I appreciate that they are enjoying an event, but this should be shared on the booking detail. Unfortunately, while the location and space is perfect for us, the cons have increased since our last stay but hopefully the furniture issues at least can be resolved and we could look at returning.

  Read more less >

• Collette - Verified booking

  Lovely lodge.

  Lovely location. Lots of wildlife. Lodge was clean, good quality appliances. Lovely complimentary basket of goodies. This was very much appreciated. Lovely wedding venue can be seen from the lodge. Lovely architecture to enjoy. There was a wedding each day we were here. Lots of people enjoying themselves. Low noise and no hassle to people staying in lodges. We did find a squashed spider on the utility room floor which had just been left there. The decking and railings were very much covered in cobwebs, dry leaves, sandy footprints and dry grass. We cleaned areas before we used them. There are some maintenance issues with the lodge. For example there are cracks in the bedroom wall in various places around plasterboards. Also some of the door frames could do with caulk putting over the cracks. These are minor issues and are from the materials drying and expanding etc. may bother some people though, so may be good to keep on top of. While we were there the gardeners cut the grass around the lodge as well as the main oval. Friendly people. They did a good job and left no mess.

  Read more less >

• Carol - Verified booking

  The reason we decided on 'Foxglove Lodge' was based on the write up provided.

  Unfortunately it is inaccurate as it is listed as being one of seven lodges; there are in fact 12. The description reads ' set in an elevated position to take in the breathtaking views'. We had envisaged the lodge being on a hillside overlooking the sea to enjoy the 'breathtaking views' but the view we had was of the Lodges opposite; there is a large area of green in between but not what we expected. Also very misleading is that the 'footpath leads directly into...Saltburn' and 'public footpath to Saltburn'; this was the main reason we settled on this Lodge as we could leave the car behind. There is no footpath as we understand the bridge had been washed away and not replaced. Very disappointing! Also advertised is WiFi which is very 'hit and miss' and more off than on; this also affects the TV and Netflix and You Tube could not be connected. The Lodge itself is very nice and had everything we required and a bottle of wine was left to greet us which was a nice touch. A peaceful area and enjoyable stay marred by bad advertising.

  Read more less >