Dog Friendly Lodges & Log Cabins In Staithes

Reviews

What our customers say about their holidays

• Kurt - Verified booking

  Rushpool Hall is set in beautiful grounds and woodlands, sadly it is completely let down by it's staff.

  Due to unforeseen circumstances were we unable to check in on Friday 2nd August after 4.00pm. Out of courtesy I rang Rushpool to inform them that we would be late checking in and it would be early Saturday morning before we checked in. I was told at this point that this was perfectly fine. However, when trying to collect the keys I was told by the receptionist that we couldn't check in until after 4.00pm. I originally thought the receptionist believed that our booking was from that day and not the previous day and I duly explained I had rung through earlier in the week and my booking stated check in was after 4.00pm Friday 2nd. She was absolutely adamant that I could not check in. I stated I had paid for the lodge from the day before so after a long journey I just wanted the keys. Again she refused and asked who I made the booking through. I explained that it was done through Skyes, at which point she demanded to see the booking confirmation e mail. This was on my phone in the car which I then had to walk back to and then return to reception. At this point, there were other guests from a wedding party stood behind me and it was becoming highly embarrassing. When I questioned why I couldn't have keys she told me the lodge might not be ready in terms of housekeeping! Again, I explained I had booked and paid for the day before so it must be ready. She then told me to wait until 9.00am until housekeeping to check the state of the lodge. I refused and again asked for the keys. She then used her phone to apparently check with housekeeping but could not get a response. Believe or not, she then proceeded to serve customers stood waiting behind me. They looked as incredulous as I did. Then, magically, she announced that in fact the lodge was ready after all and I could have the keys! She then asked me to fill a registration form in without a please or thank you. The receptionist was obstructive, rude, uncaring, unsympathetic and had absolutely no customer service skills what so ever. The whole episode was highly embarrassing and very upsetting. I have never, in either my professional or personal life been treated in such a disgusting way and for absolutely no reason at all.

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• Claire - Verified booking

  This was our second stay, at the same lodge, our first being 5 years ago.

  The lodge has everything you could possibly need for a 7 night stay. The space was perfect for 2 adults and 2 dogs, however we did sadly have some issues along our stay. Pros- Plenty of space. Excellent kitchen which is well equipped and has plenty of storage. Bathroom and shower is amazing, and always my favourite part of the stay! The grounds are lovely, and through the day is peaceful and calm with the wildlife roaming free. Cons- The sofa is horrendous! A small 2 seater which is low and leans back. Extremely uncomfortable and sadly was no better 5 years ago. The mattress is also awful! There was a visable 'lump' running down the centre of the bed and then the outer parts are badly worn. The mattress is far too soft and has no support. The bed itself also feels smaller than a standard double. This might just be due to the poor mattress, but we struggled to get comfortable. As a person with disabilities, these 2 things are so important to a comfortable stay. The dining room was a total waste of space and if this had been a single room would have been much more useful. The evening events at the main hall.... oh dear me!!! This was never an issue 5 years ago, but now actually means we won't return. The noise generated in the evenings/nights was horrendous. The music is loud enough to hear each song until midnight and then grown adults screaming, laughing and generally being loud went on longer. Of course I appreciate that they are enjoying an event, but this should be shared on the booking detail. Unfortunately, while the location and space is perfect for us, the cons have increased since our last stay but hopefully the furniture issues at least can be resolved and we could look at returning.

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• Julie - Verified booking

  Positives: A fabulous lodge on a very peaceful site, in a beautiful location.

  Situated between 2 lovely walks along the Cleveland Way (3.8 miles to Staithes & 9 miles to Whitby). The welcome pack was a lovely surprise. But it would have been useful to have known about it in advance. Negatives: • Broken shower bracket in en-suite (previously reported by other guests). • No live ITV channels (previously reported by other guests). • On 6/5/22 we checked with Sykes Cottages to see if Bramblewick lodge had a washing machine. We were told us that none of the lodges had one. It did !! • No ironing board or iron (which is odd given that it has a washing machine). • The lock on the main door to the lodge was temperamental in that, on occasions, it wouldn’t lock/unlock. • The patio doors would not close properly and are clearly out of alignment. We had to pull the door to the left in order to close it correctly (previously reported by other guests). • More general information about the surrounding area would have been useful: Eg. (1) Local walking guides (fortunately we took our own and have left them for future guests); (2) public transport – we discovered that the bus stops were opposite the Runswick Bay Hotel and that the X4 bus runs every half hour to/from Whitby & Middlesborough. • The lack of a site office was a little disconcerting. What would happen in an emergency?

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• Amanda - Verified booking

  This was our 3rd stay at The Pines and sadly we were very disappointed with this lodge.

  We were charged a 5 star price for a 2 star lodge. Issues to mention as follows. Windows not cleaned. Hoovers unable to be used due to not being emptied for a long period which caused them to stink when we did try to use. Lack of cleaning products. Mop totally unable to be used, small brush and dustpan not fit for purpose, only two bin bags for a week. No iron or ironing board which we had to waste a full day on Sunday 13th to purchase. Owners were contacted by Yorkshire coastal cottages and were told that they do not supply, which is odd considering there is a washer dryer. No clothes maiden supplied also. There was a slug in shower in ensuite on arrival and shower head will not stay in position which is is difficult to use with one hand whilst holding shower head with the other hand. No umbrella for outside on decking, which along with the furniture needed cleaning also. This lodge is in my opinion just a buy to let investment which is reflected in the lack of attention to detail regarding everything from utensils to cleanliness. We booked this lodge expecting the same standard as previous stays in other lodges on the Pines and I feel we have been grossly overcharged.

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• Kashif - Verified booking

  Overall we were very pleased with the property, it was lovely.

  Suggestions to improve would be: 1. The listing doesn't mention if there are any towels provided. The email says check the listing, but nothing on there! Although we were pleased to find towels were there. 2. It was difficult to find the property - the postcode took us near the beach, which was at least half a mile away! The correct postcode should be: TS13 5HR 3. The email states: As you approach the main entrance to the pines, there should be a gate on your left-hand side, you go past, carry on up the track to the second gate.... It should read the gate should be on your RIGHT HAND SIDE 4. Once we finally past the gate it was difficult to find the correct lodge in the dark as again the instructions were wrong. The email states "On entering the site through the gates follow the road right round, the lodge is the last one in the corner on the left"... The correct instructions should be "On entering the site through the gates, take the first left, then follow this road to the end, the lodge is the last one on the corner on the left" Please amend these details. Then the property would have got 5* review

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