Easter Holidays In The United Kingdom

Reviews

What our customers say about their holidays

• Anne-marie - Verified booking

  Oakwood 2. Pictures make it seem larger than it actually is so it’s a bit of a shock when you first walk in however it was lovely and clean.

  Paper blinds on all windows some of which are ripped and have been for a while according to previous reviews. Would appreciate curtains in main and twin bedroom windows to allow you to open the windows without the bugs or light getting in. Kitchen - utensils need an overhaul , would appreciate silicon spatula as metal fish slice does not get chips off tinfoil or any other food for that matter! (Previous reviews suggested similar) The bottom 2 drawers underneath the hundreds of mugs supplied also needs sorting out. Would be best to have all instruction booklets in a folder rather than in the drawer and sorted out. Lack of storage space for food in the kitchen so had to move all the crockery to the bottom shelf of the cupboard to be able to use the top shelf next to microwave to store stuff. Decking - No seat cushions could be found for the outdoor furniture despite it being in the pictures. The coverings on one of the chairs was all ripped so presume it’s been like that for a while. Living room- Sofa was comfy and found after 4 days we had headrests !! That was a pleasant surprise. Window behind sofa had the lock removed meaning it couldn’t be opened. I presume it was either broken or done like that to avoid it being hit from the outside ? Bunkbed room- Compact room with small beds , bottom bunk actually on the floor, 5 drawer chest and slim wardrobe but clock supplied kept beeping so had to take batteries out. Twin room- nicely decorated but no need for additional chair in there other than to hang things on. Slim wardrobe and 5 drawer chest supplied along with mirror Main bedroom- lack of storage. Only got 2 bedside cabinets and a 5 drawer chest. No wardrobe. Appreciate lack of room as small space. Mirror mounted on the wall either needs to be hung portrait or lower down so if sitting in bed to do hair etc you can actually see yourself otherwise everything has to be done standing up. Bathroom- lovely shower but need to supply bath mat as had to use a hand towel on the floor which isn’t ideal. Sink is way too shallow and more like trying to wash in a saucer. Heated towel rail has the main switch in master bedroom but this tripped the fuse and blew all the lights in lounge and kitchen. Reported this to Lyme Bay and the state electrician is needed so not to use the towel rail. Things missing - there are no coat hooks anywhere in the property (albeit 2 over the door hooks were provided in the main bedroom after another review suggested the same ) but you can’t shut the door with them on so they remained in the floor all the time. Would be worth putting coat hooks on the wall that forms the “hallway” which is basically the back wall of the bathroom. There is no indication of the parking space for the lodge til one of the neighbours told us. Might be worth putting a sign out like Oakwood 1 has ?? Over all it was a lovely place to stay and with a few tweaks would be even better. A bit pricey for 7 days but appreciate its peak time. We’ve stayed here before but in a different lodge so have compared it against the other place and despite our first stay only sleeping 4, it was bigger, had 2 bathrooms, lots of storage , welcome pack and was the same price. Owner just needs to ensure damaged blinds are replaced and add in coat hooks, curtains , kitchen utensils and clear out the junk drawers and you will have a lovely cosy stay. It’s the details that don’t cost much but that make all the difference to those who stay.

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• Bhavini - Verified booking

  Long but needs to be said What a hidden gem!

  There are literally no words to describe how lovely and pleasantly surprised we were with this place. Clean and maintained with updated modern decor, kitchen, and bathroom. Amazing bathtub and shower room! There was a great welcome folder with all the information you needed: local beaches, things to do, places to eat out, etc. Don't get me wrong, it wasn't the biggest of all places. As for 5 people, the seating area did get a little tight, but that did not effect our stay at all! Key fob didn't work to access swimming pool area when we first tried it on arrival, but issue was resolved by lady looking after the place. Great quiet/peaceful resort, lovely and friendly people owners on site too. Great to have an indoor swimming pool accessible for all, plus a laundry area nearby. 2 swings on site for young children to play with, small grass areas around where the kids can run around or kick a ball around without disturbing anyone. Shame we could not make use of the outside seating area as there were covers on seats that looked quite worn out and could do with little maintenance or updating and not sure but could be a wasp problem which may need to be looked at nearby. We had a lot coming through when the door was opened on our stay, but it didn't bother us too much other than scare the kids a little. Great location, in-between Lyme Regis and Seaton. So much to do and see nearby. You would need a car to make travelling easy to and from places, although local transport is available too. If all the holiday homes in Pinewood Retreat are of a similar standard, then this will definitely be our go-to place to stay with family and friends when travelling in this area, without a doubt.

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• James - Verified booking

  Overall the cabin was nice, very clean on the inside and comfortable.

  It was a great base to visit local attractions. A few things to note though: The location unfortunately is a building site, there is a lot of dust kicked up over all of the outside space. This is probably the reason why none of the advertised wildlife was apparent. Advertises a jacuzzi bath, which it does have, but the immersion tank isn't large enough to fill it so after the tank depleats you have room temperature water. The fridge didn't shut properly, we didn't realise until a couple of days in that everything at the front of the fridge was warm and spoiled. We had to throw away a fair amount of food. We called the number for the maintenance team but due to signal couldn't get through. Eventually texts got through and they came to look as well as replace some lightbulbs that were missing, although they didn't change all of them and one was not able to be fixed as the fitting was broken. They adjusted the door on the built in fridge but it was still not ideal. They said they would be back and would text us before coming but we got no further contaxt. Luckily we used our camping fridge for the remainder of our trip and repurchased the spoiler items at our own cost. The WiFi isn't suitable for much more than sending text based messages. It is a remote location but should be mentioned when it states WiFi that it's not suitable for watching videos or even sending pictures. Being rural there are suspect smells at times, we counted at least 8 air fresheners plugged in in the cabin and there were countless more in draws etc.

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• Marah - Verified booking

  The smell was so strong when entered the lovely cottage and took very long to go or get used to it.

  .. We filled the Jacuzzi thinking to enjoy it but insects started to creep out of the pipes on sides !! spiders and their webs in cupboard , the oven didn't work for a cozy night meal and when we called for help to the person who we have a number and asked him about the oven in very gentle way , I greeted him by saying Good evening , he stayed silent, I replied can you hear me, he said yes I can hear you !!! , he said he is responsible for just about the booking he tried to help although was defending the owner not sure why ? or how ? as he said same happened last week with other customers , after trying several times it worked so we thought to let him know and once he picked up the phone he started shouting loudly: "I'm calling her Now , I'm calling her Noww" ... before even listened to what I was going to tell him, my phone was on loud speaker , and all the family heard him how loud he was unnecessarily, they were all shocked of this attitude ...so really we need to put a complain about all that . Also there was a paper with numbers to contact in the cottage if we need anything , and as some of the cupboards were looked we wanted to inform them , so I called and a lady answered , when I greeted her and told her what the issue is ,, she said send me message I can't hear you without saying sorry or Bye ... So that was bad communication skills in tourist area .

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• Julie - Verified booking

  Positives: A fabulous lodge on a very peaceful site, in a beautiful location.

  Situated between 2 lovely walks along the Cleveland Way (3.8 miles to Staithes & 9 miles to Whitby). The welcome pack was a lovely surprise. But it would have been useful to have known about it in advance. Negatives: • Broken shower bracket in en-suite (previously reported by other guests). • No live ITV channels (previously reported by other guests). • On 6/5/22 we checked with Sykes Cottages to see if Bramblewick lodge had a washing machine. We were told us that none of the lodges had one. It did !! • No ironing board or iron (which is odd given that it has a washing machine). • The lock on the main door to the lodge was temperamental in that, on occasions, it wouldn’t lock/unlock. • The patio doors would not close properly and are clearly out of alignment. We had to pull the door to the left in order to close it correctly (previously reported by other guests). • More general information about the surrounding area would have been useful: Eg. (1) Local walking guides (fortunately we took our own and have left them for future guests); (2) public transport – we discovered that the bus stops were opposite the Runswick Bay Hotel and that the X4 bus runs every half hour to/from Whitby & Middlesborough. • The lack of a site office was a little disconcerting. What would happen in an emergency?

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