Lodges & Log Cabins in England

Reviews

What our customers say about their holidays

• Jane - Verified booking

  Beautiful property in a beautiful area.

  Due to it being new there are a few more things that are needed to make it perfect. Coffee machine supplied but not even 2 pods there so you can see which ones goes with that machine, theres just so many at the supermarket, we just dodnt know which one goes with that machine. Not even a salt and pepper pot, the cupboards were absolutely bare. We didn't realise we needed to take everything. There was a plate with some tea, coffee sachets, sugar sachets, 2 hot chocolate sachets and a couple of biscuits. We thought they would have some local products like scones, cream and jams as a meet and greet welcome gift, in the fridge there were a few small pots of milk. Let's face it, everyone who comes to Cornwall has a long drive there and it would be nice to have something there when you arrive. Very bare minimum kitchen utensils, could do with a masher for potatoes for example, due to being out of session a lot of places in the evening are closed so we cooked at the lodge. I think if they are going to continue to rent it out during the winter some more kitchen utensils are needed. We had a problem with the heating, they did try to fix it so for 3 nights we were freezing then on the last night it was fixed but went ro the extreme and it was like a sauna. There is no thermostat to control the heat, theres a hub but not even the staff new how to work it, so maybe an easier option would be better. There is no doubt that this is a top quality lodge, it just need tweaking. It looks brand new and it is truly beautiful, but things like the towels could be bigger and better quality to suit the lodge. There is even a wine cooler and a dishwasher (tablets supplied) but no spare bin bags or dish clothes. You don't go on holiday and thunk you need to buy theses things. No pillow protectors, could do with better quality pillows to be fair. Ironing board and iron. Somewhere to hang your washing, either in or outside. We asked for a clothes stand and they gave us one without a problem, they thought the washing machine was a dryer too, if it was we couldn't work it out. Maybe some instructions if it is. No Internet up in the lodge. We used up our data because we are too far away from the signal of the camp site so a booster up there would be great. I have my own business so I need Internet and it is advertised as having Internet just not in the lodge. Bins, very small bin in the kitchen. Could do with bins outside in a enclosed container to put your rubbish in and to be able to recycle better. You have to put your waist in your car and take it down to the main bins. We are not saying we wouldn't come back due to theses small tweaks, we are saying for the price of the lodge to bring it up to standard of the price you are paying. Staff very friendly and very beautiful location.

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• Peter - Verified booking

  Hi, this was our second visit & we had a nice stay.

  However there were a few issues, mainly housekeeping. The second bedroom (bath en-suite) was not left as well as it could have been, the beds were left as double & I had to move furniture myself to plug the lamp in behind the bed, something I feel should have been done. Cleanliness behind, under and around the bed was poor and I found plasters & other bits left from previous visitors of which was very unpleasant & not a good start to my holiday. This bedroom as stated in your description is a twin, quote ..... ''Three bedrooms: 2 x double (one with en-suite shower, basin and WC), 1 x twin-double on request -Bathroom with a shower over bath, basin and WC''... and should have been left as a twin unless I asked as stated in your email so again I was very dissapointed as to how this bedroom was left, very poor & disappointed. There were items in the Kitchen that were dirty, not checked when taken out of the dishwasher, a quick check of kitchen items could have been made to avoid me having to wash stuff before they could be used especially the baking trays. Also you state.....''the following courtesy items are provided by the owners as a starter pack for your holiday:- Tea, coffee, sugar, washing up liquid, 1 x sponge, 1 x tea towel, 2 x dishwasher tablets, 1 x bin bag, 2 x toilet rolls.There will also be a set of toiletries per bedroom to include mini soap, shower gel and shampoo....'' The 3 glass jars were very poor, tons of sugas, few coffees but no tea bags, obviously not checked by your staff. The toiletries you offered were not as stated, no shower gel. The trim around one of the toilet flushes was hanging off. There were clumps of dust throughout the living area, under & behind furniture, bits of paper from previous guests, again obviously not checked by your staff. The settee was stained and I had to sort it out as the cusions you sit on were not pushed back into place. I could go on but I am now bored........ ....

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• Linda - Verified booking

  On arrival I would suggest a map of the site be available at reception as it took a while finding the Lodge.

  Also, having to walk to the lodge to pick up the key and the fob needed to gain access with car was a pain. The lodge was clean and the welcoming basket was a nice touch. The bed in the main bedroom was very comfortable however, the 2nd bedroom had a matress which was smaller than the base and not to comfortable. The recliner couch looked good on photo's (home from home), but wasn't comfy at all. The back was loose and to far back when upright. I felt like turning it up end to tighten any loose bolt's as I have done with my own. There was an upright vacumm which was empty on first sight but wasn't picking up. I took a closer look and found the pipe and filters totally blocked. I cleared it and washed the filters, although not the best it did pick up. Our stay was relaxing and the weather was good and hot which meant the balcony was very well used and enjoyed. The view of the lake was very nice. It would have been good to have the use of a cantilver umbrella as the deck was in full sun from midday until sunset, also a couple of fans would have given some relief from the heat indoors.These additions would have made are stay perfect. All in all we had a good stay, liked the site with all amenities close by. We would recommend this lodge.

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• Linda - Verified booking

  On arrival I would suggest a map of the site be available at reception as it took a while finding the Lodge.

  Also, having to walk to the lodge to pick up the key and the fob needed to gain access with car was a pain. The lodge was clean and the welcoming basket was a nice touch. The bed in the main bedroom was very comfortable however, the 2nd bedroom had a matress which was smaller than the base and not to comfortable. The recliner couch looked good on photo's (home from home), but wasn't comfy at all. The back was loose and to far back when upright. I felt like turning it up end to tighten any loose bolt's as I have done with my own. There was an upright vacumm which was empty on first sight but wasn't picking up. I took a closer look and found the pipe and filters totally blocked. I cleared it and washed the filters, although not the best it did pick up. Our stay was relaxing and the weather was good and hot which meant the balcony was very well used and enjoyed. The view of the lake was very nice. It would have been good to have the use of a cantilver umbrella as the deck was in full sun from midday until sunset, also a couple of fans would have given some relief from the heat indoors.These additions would have made are stay perfect. All in all we had a good stay, liked the site with all amenities close by. We would recommend this lodge.

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• Rousah - Verified booking

  This property was absolutely amazing inside and out - the pictures provided do not do it justice.

  One of the cleanest cottages I have booked! Michelle was lovely and met us on arrival, she was very helpful and gave us almost all the information we required for our stay. Only downside of the entire stay, was the fact that we were unable to have access to warm water in the night. This was only brought to our attention when we got in late one day and got into the showers, only to find that the water was ice cold - when ringing Michelle to ask for help, she informed us that the boiler switches off after a certain point - something which we not made aware off on arrival and definitely something that everyone should be aware off!! If were made aware of this fact, we would definitely have still gotten ahead with the booking, but planned ahead to ensure we can shower before bed with warm water! - Apart from this small hiccup, I really couldn't fault our stay. Definitely recommend, but also advise that the boiler situation be made clear on arrival so guests can plan around it!

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