Gloucestershire Holiday Cottages

Reviews

What our customers say about their holidays

• Didier - Verified booking

  Pros: Generally quiet, well placed for local walks, supermarket and town sites.

  Heating, bathroom shower and kitchen electrical appliances worked well. The bed matresses were comfortable. The cottage had wall to wall wool carpet in the main part. The log / coal burning fire was welcome. The front garden has well placed outdoor furniture for catching the sun. Cons: The property manager had not brought the property up to a suitable standard at the time of booking. The exterior areas were over-grown with extensive moss spread causing excess blue-bottle, fire fly as well as wood lice, ear wig and spider to invade the cottage both front and back. When warm, the rear conservatory requires the rear door to be open, causing the insects to invade in large numbers. The exterior front door mat had more moss than brush. The interior front door curtain had many insects witin it's rear on arrival. Much of the cottage was not cleaned with clear evidence of dust on skirting boards, plug surfaces as well as some grimey fittings. In the main rooms, the interior walls were inadequatly covered with one sparsely applied coat of paint with numerous missed patches. The sitting room sofa covers smelt as though they have never been washed, making it diffiuclt to sit in the room in the evening, even when reconfigering cushion arrangement or lighting a fire. The toilet in the bathroom smelt of the same and no amount of dis-infectant diminshed the smell. It's mechanism fails to produce a proper flush and needs service. The cottage specifices no pets but several of it's kitchen cupboards were haphazzardly stuffed with pet detritus of baskets,toys,bowls etc in an unsanitary state of wear. A dead, preserved cat in the sitting room did not compliment the find. The cottage specifided an equiped kitchen for preparation of meals, but on arrival basic impliments were absent and needed to be requested. On departure a number of items still remain absent such as serving spoons, grater, water jug, tea pot etc. A wide range of old, dusty and half drunk bottles of alcohol of many types were found on kitchen surfaces and in cupboards. Many were past their sell by date and it wasn't clear why these were in-situe or if they were permitted or safe for use. A couple of shelves were badly mounted, notably in the bathroom and also in the rear bedroom, where one shelf was suspended by just 2 loose screws and could easily collapse and potentially hurt a guest. The rear bedroom has very limited storage for clothing and the adjacent linen cupboard is musty and not enabled as an obvious solution. The property managment stepped in with some assitance to begin with but the quantity of issues which mounted requiring attention would have siginifcanly disrupted a much needed break. Sadly, in the end, the property was vacated prior to departure date due to falling unwell during the stay. It's not clear if this was the result of the conditions which were encountered, which is worrying. The property has potential but it clearly, in our case, had been rushed onto the rental market with inadequate inspection or preparation by the property manager (Manor Cottages) from which i choose the booking because i presumed a high standard of quality. I paid the high rate of rent but got a cottage as described.

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• Aga - Verified booking

  Not Clean, not best customers service and not dog friendly.

  It was a last minute booking, so we didn’t investigate thoroughly. Reading some reviews afterwards, I don’t think we would be willing to spend over £200 a night in a place that needs a proper deep clean! I mean proper deep clean! At first glance it looks ok, but look at your toilet seat before you sit down or on your glass before you pour some water (or wine) in it. Even the general information folder left on the coffee table is so dirty, disgusting and has mouldy pages inside. On the top of that the place is damp and therefore the smell downstairs in not pleasant. Squeaky toilet door that will defo wake you up at night. It is such a shame because the cottage is lovely, just needs some TLC. The owners, well, we only met the husband, who came the first night to say hi. They live literally next door. The wife was in touch only via text message and I can assure you there wasn’t even a ‘hello’ in her message, not ‘looking forward to welcoming you’, not even simplest courtesy. I knew straight after we arrived that dogs are not that welcome as stated in the advert, there wasn’t even a water bowl available. All there was for dogs is a ‘poo’ bin in the garden (handy I accept), and sign to clean after your dog. Also the owner complaint that our dog run into their garden (not separated at all from our cottage’s garden), and that if our dogs poos in their garden they need to clean it, so he shut the gate to the garden. On the top of that, the intro folder sates that dogs are not allowed upstairs, and not allowed in bedrooms either. Well, bedrooms are downstairs, kitchen, lounge and dining room upstairs, I have no idea where we supposed to keep our dog. On the plus side the area is lovely, really pretty. A lovely coffee shop down the road and Jolly Farm Shop were great for quick shopping or bite to eat. Also a warning that Chapel Cottage shares the drive/ entry and garden access with October cottage, so if both have guests at the same time, it might get busy. We were lucky that October cottage was empty. Also the narrow road a few people refer to, it is narrow but not unusually narrow. You don’t have to worry, unless you drive a lorry!

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• Beverly - Verified booking

  Perfect location right in the center of the Cotswolds- just what we were looking for in location.

  Adored the tiny hamlet of Hampnett and the church. The surrounding area is gorgeous. The cottage itself was very dusty, cobwebs everywhere, don't look to close at the bookshelves!! When we arrived no sheets on the beds and we had to sleep the first night on the mattress pads. We had issues with the electrical, wireless and TV. Blew a fuse in the kitchen one morning and no instructions so we had to search for the fuse box and finally found it to turn on the fuse. TV and Wifi were out most of the week. instructions were to reset the router however in a top shelf in the laundry room was a pile of cords and routers that were not clearly marked with instructions on what to reset. I also don't think anyone has dusted that shelf in years and it was disgusting when we tried to reset all the routers. That did not work and we called into the service line but they were no support. I would suggest that you clean up the router shelf and clearly label each box and ensure your housekeeping cleans before renting. Finally we had an issue with the electrical in the laundry. The power strip that the washer/dryer was plugged into went out when we were doing laundry. We had to unplug all the routers on that dirty top self to use that power strip to finish laundry.

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• Michael - Verified booking

  Overall we had a fabulous stay.

  The area is so beautiful. As far as cottages go, it was well situated and well stocked. We would definitely stay again. However, I do have some negatives that I think need addressing. Firstly the garden is very scruffy and unkept, particularly the path to the house which is covered in moss and mud. This made it a chore to make sure nothing was trodden into the lounge. The whole cottage is very dated and is in need of repainting and cleaning. The kitchen work surface is tiled but the grouting needs redoing and the whole area needs black mold removing. The kettle leaks badly and some of the taps are loose. There were several things not working like the clock in the lounge and the TV remote. The second bedroom bed is very hard but I slept well. Apologies for the negatives but I think these things need addressing. Having said all of that we enjoyed our stay and felt very comfortable for our 4 nights. As I said earlier, the negatives were far outweighed by the good points. Finally you should make it clear that access to parking is very tight, I only got in with a couple of inches either side. Anybody with a larger car wouldn't be able to get in. I did appreciate the off-road parking though. Overall, a lovely few days in a lovely cottage, in a lovely place.

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• Yen-ha - Verified booking

  The decor of the cottage is charming.

  Unfortunately, we experienced many issues that were slow to be resolved. The information binder contained incorrect information regarding the contact person. We were told to email Lorna for problems. She finally replied she hadn’t worked for the cottage for 2 years. The heater did not work for 2 frigid nights. We received logs but that only helped the living room stay warm. The oil heaters provided no heat. The toilet in the primary bedroom does not flush properly. A prior guest notified the owner of the problem as evidenced by her note left in the instruction binder. Yet, still not fixed. After the first day, the refrigerator stopped working and ice left in the freezer by prior guests leaked onto the floor. Although we were told to contact 24/7 person for assistance, which implied someone is on call to respond, this was not so. Person was slow to respond and address our issues. Because of that, we didn’t bother to report the refrigerator issue. The cottage itself is quite lovely and picturesque. Someone should have inspected the cottage prior to out arrival to ensure everything functioned properly.

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