Wales Cottages with Hot Tubs

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

  Read more less >

• Alfred - Verified booking

  Original cottage we booked in N Yorkshire became unavailable due to a leak and Sykes were very quick and helpful in finding a number of possible alternatives.

  We chose Bryn Ffynnon in Wales. We found the area really enjoyable with excellent walks on the Welsh Coastal Path. There are some very good beaches close by such as Whistling Sands which has facilities and free parking if you are a NT member. Coastal towns vary but we enjoyed Porthmadog particularly and then Abersoch. Portmeirion of course worth a visit and there is some good walking in the wooded areas with views across to Porthmadog. Bryn Ffynnon was comfortable and very well equipped. The old part of the house has the bedrooms, bathrooms and snug and the extension is a fabulous and large kitchen, diner and family room with extensive views towards the sea though the hedgeline does impact a little. There is a good log burner in the snug. The central heating is controlled by Hive in the kitchen (it doesn't get a signal in the old house) and the kitchen is warmer than the rest of the house. We found it best to turn down the radiators in the kitchen and turn up the temperature on Hive to get the snug radiators to work well. Games room with pool, air hockey and darts provides fun and the hot tub relaxation. The hot tub lid is heavy and a bit awkward so be careful, an area for improvement. Also note you are expected to check the hot tub water yourself (not sure the test strips were in date and they only had three test tabs whereas the comparison chart on the tub showed four) and then add chemicals appropriately. You do need to read the instructions on the chemical tubs carefully. For anyone who finds stairs difficult the access from the drive to the house is flat and there is downstairs bedroom with ensuite. Wife says BEWARE no hair dryer.

  Read more less >

• Elizabeth - Verified booking

  “The house is a beautiful sanctuary" It is warm and inviting and has everything you could need for a great family stay.

  We particularly appreciated: -The space – Disney Package - Good wi-fi - beautiful bedrooms - large bathrooms - Cleaning Products - Board games - Washer and dryer. The house is beautifully furnished and the Master Suite with dressing room and double shower is enviable! The whole house was spotlessly clean. The sofa was very comfy and all beds were comfy. The hot tub was enjoyed daily and was great after a day out. From the back of the house there are incredible view of the sea and the sunsets were awesome. The garden was child friendly. We recommend: - SC2 for the Water Park and Ninja Tag – Prestatyn Beach for walks and amazing coffees from the Nova Centre – Rozi’s award winning Indian Restaurant for takeaway - food was awesome and cost around £50 for enough of a feast for 4 adults and 3 children. The Zip World was so much fun and FFOREST Activity Centre for High Ropes, The Plummet, Tree Hoppers. I wanted to do paddleboarding and there is a place in Rhyl but the sea was a little cold for me. The Dyserth Waterfall was worth a walk up and also the North Wales Garden Centre had a great selection of plants and gifts – well worth a visit We would suggest new pillows for beds as they are so thin and large serving spoons and casserole dishes. A nice coffee machine would make my mornings better. Our host Kayleigh responded promptly to any queries during our stay. Do we recommend - Oh yes. Will we be back - For sure.

  Read more less >

• Kirsty - Verified booking

  We have just returned from a fabulous week at The Mount.

  Stunning property in a great location. The master bedroom is just amazing with a view of the sea from the balcony. The games room (complete with a pool/air hockey table and an arcade machine!!) and the hot tub were a massive hit with everybody. The kitchen is stunning and huge!! And the garden/patio area is absolutely perfect. My children, nephews and niece played out there all week on the trampoline and played with the football on the huge lawn. We’re all sad to be home. There’s some great places nearby to visit, we had plenty to entertain everybody all week. We visited a few different beaches (Prestatyn, Rhyl, Talacre and Colwyn Bay), Dyserth Falls, Tir Prince Market, and The Welsh Mountain Zoo. There’s plenty of shops nearby too. It’s a shame the indoor water park in Rhyl is closed for maintenance for the summer as this looked fun. The only small suggestion I would make is that there was a tv in each bedroom. Only 2 of the 4 bedrooms had a tv. This is obviously just personal preference and wasn’t much of an issue, just that all the kids would have liked to watch a film at night in bed. We’ve had such an amazing time and would 100% return in the future!

  Read more less >

• Shirley - Verified booking

  In general, all was great.

  Dave was very helpful and responsive when we had a couple of minor problems (key safe breaking; alarms going off). The family room is the real 'seller' in this property. It's a lovely space for a large group of people to enjoy a meal and just generally to be together without getting under each others' feet. The hot tub was a bonus too, and the house has a lovely feel to it. The views over the horizon to the sea were gorgeous and the children loved the games room. We were surprised to learn that we would not have access to the house before 5 pm on the day of arrival as this seemed rather late, but Dave was on site and was accommodating about this. We also thought it a tall order to vacate by 9 am on the day of departure - especially when young children are involved and chaos reigns! All in all, however, it was a very good experience in a lovely holiday house.

  Read more less >