Holiday Apartments in Ilfracombe

Reviews

What our customers say about their holidays

• Susan - Verified booking

  Arrived at 5.

  30pm almost dark. Lot of people milling around as nighttime Halloween event being held. Signage to apartment at back of castle very poor and we were ‘rescued’ by helpful and friendly electrician, Parking requested at front because of event. Immediate poor reaction on entry as straight into living area dull and smelly. A request the following morning for new extractor filter (filthy) and lightbulb was fairly promptly dealt with. Carpet seemed grubby and place somewhat dusty. Table and chairs need replacing. Seating comfortable if old fashioned. Bathrooms clean and appeared to be recently refurbished and decorated. Good showers and plenty of hot water. Bedrooms OK ish and bed and bedding very comfortable. Lighting everywhere poor. Entrance area scruffy and outlook depressing - bins and parking area. Having a ground floor good for access for dog though but no nearby grassy areas. Welcome supplies appreciated and OK kitchen area well stocked with china etc. dishwasher would be good ? We enjoyed the castle and Halloween event and loved the local area but felt disappointed with the overall condition and location of the apartment - it was depressing. Whilst we understand trying to maintain the character of the building this space is, we believe, in need of an update and we did not feel we had value for the money. I would like to have seen the other apartments for comparison but disappointingly we were not impressed with ours.

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• Colin - Verified booking

  The apartment is very modern, and most of the facilities are excellent.

  It is well situated in Ilfracombe, being central with views over Capstone Hill. However, there were some matters that need attention, and our comments are as follows: 1. We could not get Alexa to work at all 2. The bottom oven is not working (the cleaning company did notify us about this but I suppose it should be repaired?) 3. In the double bedroom, one of the bedside table lights was not working, and it was not a broken bulb! 4. We were surprised that there was only one roll of toilet paper in each toilet, and that there was no washing up liquid supplied. In a property of this cost, this seems to be penny pinching? 5.The Nescafe Coffee machine had no instructions that we could find. There were some instructions for a completely different model, and they weren't in English anyway! 6. We were grateful for the Welcome Pack of a bottle of red wine, small bottle of milk and a pack of biscuits. 7. The directions to the apartment were good, but there were no instructions on how to enter the parking area. Finding out where the keypad was to the barrier caused us a delay as we searched for it!

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• Monica - Verified booking

  A superb property!

  Spotlessly clean with every attention to detail. Communication was excellent, the reminders etc. were very welcome and I took the suggested items like oven gloves, dishwasher tablets etc.but they were not needed as everything was provided at the property. The beds were very comfortable and the bedding and towels very clean. Everything was of a high quality and the fluffy white dressing gowns were much appreciated. The situation of the property was ideal for the sea, the theatre, shops etc. but unfortunately Ilfracombe had not really opened for the 2022 season and many shops and facilities were still closed. I would highly recommend this property for its spaciousness and high quality fixtures and fittings. Due to storm Eunice and the expected disruption, we left the property early but the owner contacted me to say that we did not need to hurry off as their visit had been postponed until after the storm. Communication with the cleaning company was excellent and as soon as we arrived we were sent the car park barrier code and the necessary codes to enter the property. An excellent property.

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• Rebecca - Verified booking

  We had a lovely stay.

  There were just a few mostly minor things that could make the property more luxe to match its price tag. There was an issue getting into the property on time which the owner has apologised for and since rectified I believe. I felt the welcome gift was a little underwhelming; just a pint of milk and a pack of digestives. I saw in previous reviews people had mentioned a bottle of wine. There were no bath mats which I think is just a basic, rather than luxury item, so we had to use towels to save dripping over the floors. In previous reviews people had mentioned fluffy robes but we didn’t have these. There were no dishwasher tablets. Normally properties provide two or three at least to get you started. The en-suite shower had quite a lot of mould on the grout which could be shifted with some mould spray. The plug in the en-suite sink didn’t compress. It’s a lovely, comfortable apartment, very spacious and with stunning views. No noise from neighbours. Great location for walking to harbour and for exploring local area. Beds were very comfortable. It was a fantastic holiday.

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• Emma - Verified booking

  Wonderful apartment.

  Spotlessly clean. Easy arrival. Kitchen had all stuff we needed: coffee pot, sharp knives, etc. I think if you had young kids, bring your own plastic plates/ cups . Tv: had Netflix! Bonus for teenagers! Wi-Fi was great too. Beds: I’m used to a very wide bed, so the double bed was small to us but very comfortable. Bathrooms: 2. Yay. Didn’t have to share with teenagers! Again spotless clean with the biggest towels ever! Swimming pool: again, clean and great. Theme park: you have free access. Staff so very friendly. My kids a bit old now for rides but they enjoyed a stroll around. Inside the castle museum was interesting. Dungeons a good threat! Parking: no probs. You have your own space. Worth eating at Sawmills up the road- 1 min away in car. The harbour is a delight. The little cafe does an amazing milkshake! This is our second time at Watermouth castle. We’d go again!

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