Villas In Penzance

Reviews

What our customers say about their holidays

• John - Verified booking

  We are appalled by the lack of response and the extreme difficulty of contacting Sykes during our stay.

  We had three serious and one very serious problem with the apartment during our stay. 1) No hot water when we arrived. 2) No instruction or idea on how to deactivate the burglar alarm, inadvertently triggered whilst searching for means of turning on the hot water. 3) A very serious leak in the roof during a rain storm, where the water was pouring through the electric light fitting in the entrance hallway and above the second bedroom doorway. 4) Despite turning off the storage heaters, they remained on and very hot during our entire stay. This meant that we had to keep the windows open the entire week as a means of keeping the temperature to a tolerable level. This also led to us leaving the apartment a day early due to the discomfort. We travelled home on the 8th October, not the 9th. I attempted to contact Sykes for all of these issues above and on many occasions. The phone lines were either completely dead, or when it would connect, rang for at least 15-20 minutes each time before cutting off. On the first of two occasions when someone finally did answer, a message was taken and the owner himself phoned me back (from Bermuda!) 5 hours after the first incident. With the code he gave me, I was able to deactivate the burglar alarm. He told me he would send someone to sort the hot water for us, but no-one arrived. We therefore had to switch on the "full rate" switch next to the hot water tank, which seemed to eventually provide us with hot water. This would not turn off again! I could only finally get hold of someone for the leak incident on the afternoon of the following day. I called first thing in the morning, but was cut off. Following the online instructions, I had raised a chat incident immediately the leak occurred, but apart from an automated confirmation of receipt, I never received any response from this. The person I spoke to in the afternoon said he would speak to his manager, but again, I never heard anything else until the cleaner called me on the Wednesday. I was surprised at this, as I assumed the issues we were having were house maintenance, not cleaning problems. It remained though that none of the issues were resolved during our stay. There are electrical problems with the property, and there is a serious leak in the roof. This is the first time that we have experienced not only so many problems, but such difficulty in contacting anyone for help. The apartment itself is really lovely, but our holiday was spoilt by the time we spent trying to get things sorted that should not have been our problem, and the fact that we felt frustrated and ignored. I'm afraid we are very unimpressed, especially considering the severity and potential life-threatening nature of the leak. Had we been out and attempted to either activate the light switch for the light fitting through which the water was pouring through, or slipped in the dark in the water covering the floor, things would have been very serious indeed!

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• Lauren - Verified booking

  Borah Lodge was absolutely wonderful.

  Everything we wanted and needed! The lodge is set on a working farm, is tucked away in the corner and feels private. It’s exactly as described and was cosy and warm. On arrival, the lodge was extremely clean and tidy. There was scones, jam and cream waiting for us and they were delicious! Harvey and coco, the farm spaniels are so sweet and friendly, we loved having them around to visit us! The hot tub is so relaxing and was much needed after a long day walking across the coastal paths. The lodge is situated in the best place possible for exploring south Cornwall. Mousehole and Penzance are about 15 mins away and Newlyn is a 5/10 min drive. It’s the best place for fish and chips! St Ives is about 30 mins away and the amazing Kynance Cove and Lizard point is an hour away but well worth the drive. If you have a dog, Porth Kidney is the best beach around Highly recommend the Lake Side Cabin Cafe in Lelant for cream tea. The biggest and best cream tea and cakes we have ever had!! Overall, great location, relaxing, clean, tidy and exactly what we needed. Thank you!

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• Natalie - Verified booking

  We had a lovely time at Borah Lodge.

  The hosts were there if we needed them but left us to our own devices. The lodge itself is everything we expected and more. The bed was the most comfortable we’ve ever experienced away from home, the lodge was beautifully warm, the hot tub awesome as it is undercover so when it rained we could still use it. We were met with fresh scones, jam, cream, tea, coffee, sugar and milk which was very thoughtful and much appreciated. When booking this lodge I did have reservations about the two chairs in the front room instead of a sofa as my husband and I like to cuddle up when watching TV. We needn’t have worried as the chairs were very comfortable and when pushed together we still felt close. Tv in the front room and bedroom were a good size and we moved the DVD player from front room to the bedroom when needed. Only draw back is that most things are a good 40 mins to hour drive away but we knew that when we booked. Fantastic lodge in every way!

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• Christine - Verified booking

  No phone reception in apartment.

  Paid for wifi but did not work on any device so had to get a refund. Then we found a manual that had the sky wifi password so all good. Manual should be left out on the coffee table or in the kitchen. It was upside down on a bookshelf at the back of the room & we only came upon it by chance. Hot water only lasted 2 showers - not good when apartment sleeps 4. Manual referred to a remote to switch on constant but we couldn't find it so we had to pull a bed out to access boiler in a cupboard in 2nd bedroom to switch it on. Overall the apartment was exceptionally clean with great facilities & a comfortable home from home. Just a couple of little niggles but ok once we'd sorted them out.

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• P - Verified booking

  This is a lovely spacious property in a beautiful old historic manor house with a stunning inner garden.

  The property is quiet, with fairly modern fixtures & comfortable sofas. The main bedroom had an excellent mattress however sadly the two single mattresses in the second bedroom had seen better days. The very friendly house keeper Lizzie, did come out promptly as we had to contact Sykes when my lanky teenage son struggled to get a decent sleep. She provided a brand new mattress topper the very next day, which definitely helped. Over all we had a fantastic stay. Easy access to beautiful coastal walks and beaches on both south and north coastlines. I highly recommend the place but if you have children would check that new mattresses have been purchased.

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