School Holidays 2017 Cottages In Cumbria

Reviews

What our customers say about their holidays

• Vivienne - Verified booking

  I booked the cottage on the recommendation of your admin on "CHAT".

  I asked for a cottage with a kingsized bed and 2 bathrooms. Horseshoe Cottage, near Wigton ref. 921599 was offered to me. I read the description on the website and although the heading said TWO bathrooms the blurb only mentioned one, so I phoned to clarify. I was assured that there were TWO bathrooms so I booked the cottage. When we arrived we discovered that there was only ONE bathroom and more importantly only ONE toilet. I asked for two as we need two for medical reasons! I immediately phoned Sykes office and was assured that the matter would be looked into and I would be kept informed! I learned later from the cottage owner that she had been contacted by Sykes and was blamed for giving Sykes wrong information! I was sent an email with a complaints reference number but other than that I have had no contact from your company. During the holiday, a few days after I had complained I checked the description again on the website and even then it had NOT been amended and was still advertised as having TWO bathrooms. And amazingly (or perhaps not) it is still advertised as having 2 bathrooms now 19:17 on 05/09/2019. We will have been home for one week tomorrow. I am not at all satisfied with the service you provide, My gradings are all connected with this issue. The cottage itself was comfortable but the problems and discomfort caused by having to queue for the toilet canceled this out for us. The facilities were not as advertised ie only one bathroom not two, so this also accounted for my low rating. However, if someone was to rent it and only require the one bathroom the place would be ideal with no problems.

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• Jennifer - Verified booking

  This was our much awaited return visit to Bakers rest, and upon return unfortunately things were not as good this time.

  Upon arrival the wifi wasn't working so we contacted the office numerous times to try and rectify the situation but it didn't resolve it! My brother runs his own company and was having to spend a little more time on the phone unfortunately, we were asked to put the key in the key lock in case the maintenance team had to come out, and upon return we really struggled to reopen the box as the keyring had jarred the box, we managed the next day to retrieve the key but if both had been in there we'd of been locked out so maybe remove the tag from the one set of keys. Also the cleanliness wasn't as good as our previous visit, sticky table surfaces, we had to wipe them down, marks down the side of the sofa, there were dried food under the dining room table and some parts of the apartment are looking tired, something needs to be done about the leaky radiator in the hallway too as its staining the carpet. Also there were clothes left behind from a previous guest in one of the drawers in the bedroom opposite the kitchen, they are still there, you may wish to remove them. This was a much awaited return but we left a little disappointed and in the times that we are living in at the moment cleanliness should be top priority. I was the organiser of our family getaway and I feel the responsibility of how efficient things are, I am leaving this feedback for you to try and improve the situation for future guests. Mrs Anslow

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• Paul - Verified booking

  Marsh Villa is exceptional in every way!

  We could easily live here permanently! The attention to detail in every aspect was spot on & the place was immaculately clean when we arrived. So well equipped that we didn't need to bring a lot of the things we brought with us. Welcome pack & products etc included: eggs, bread, small milk, range of tea/coffee/hot chocolate sachets, biscuits, dishwasher tablets for the week, washing up liquid, sponge, cleaning products, mop, Hoover, iron & board, fire making materials, tea towels, oven gloves, handwash at all sinks, loo roll, kitchen roll, mini toiletries, salt & pepper, scrabble, playing cards, dog crate, bedding & towels. The only thing that isn't available is a hair dryer - so you need to bring your own. The only very minor negative is that the bedroom curtains are not blackout curtains. Amazing walks from the doorstep & ideally located to walk or drive into Silloth- which we found to be well looked after & the people were really friendly. Silloth West beach is better for dog walking than Skinburness beach, however our dogs enjoyed both. We also enjoyed the beach at Allonby, a visit to Maryport (25 mins) & also to Derwent Water (about 50 min drive). We will definitely be recommending Marsh Villa to our friends & family. We would definitely return.

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• Sylvia - Verified booking

  You asked me for feedback Unfortunately not impressed with Bakers Rest cottage 972230.

  it was advertised with a washing machine I was contacted on arrival to say it was out of order and to arrange an engineer to visit to repair. We are an elderly couple and where isolating due to covid we did not want workmen in .I don't believe this could not be done before we arrived. Secondly anyone looking at the lounge photo would think the furniture was as shown, can I suggest that a member of your team go to this cottage sit on the settee for an hour or two. The big cushions for the backrest continually crumpled into a heap and did not stay upright as on the photo they were grossly uncomfortable. I wouldn't give this suit to charity. I was relieved that the rest of my family could not make it due to the poor seating. I understand Grasmere is very popular but this cottage is not worth the price. There was no description regarding the very low ceilings in the upper two bedrooms and ensuite ok for 5 foot 6in adults or children, some indication on the height would have been useful. Please try to be more descriptive when selling cottage rentals it is what encourages people to rebook. I hope my review is put on your website so holidaymakers have a true picture of what they are renting. S.Harrison

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• Adrian - Verified booking

  The property is for 8, however the smaller 1st floor bedroom does not have any clothes hanging space due to the double bed - the wardrobe is outside the room down 4 steps on the mid-landing?

  As with all properties the accommodation is non-smoking. It should be noted that the rear outside area is covered over and shared with the adjoining property. During our stay the area was used 'by others' for outside smoking? - No smoking sign would clarify the legal status. The split kitchen/dining area is not an easy to use layout. The table although a good size, has restrictive chair seating access. The front hallway has a mobile entrance mat that rides up and is a trip hazard. It should be noted that the instructions in accommodation book say the bed linen is to be turned back and not stripped as per the email read on our return. That all done with, the TV was great, the water pressure was good, plenty of cutlery, cups, plates etc.. The location was good for the town shops, park and Latrigg Fell not far away.

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