Self Catering Holidays In The United Kingdom

Reviews

What our customers say about their holidays

• Mrs Caroline O'shaughnessy - Verified booking

  This is our second visit to Limefitt Park but our first in Troutbeck Retreat Lodge.

  Upon arriving on Monday, everything about the lodge was fab, and hubby, me, 2 kids, and a dog, settled in for the week. On Tuesday morning we noticed that the cabin was cold and we just assumed the heating was on a timer and switched off for the night. The thermostat was raised, and the heating seemed to work although I noticed the water for the shower wasn't very hot. Wednesday morning, the boiler wasn't on, Low Pressure on the dial, which explains why it was off and lights flashing. By the evening time, we decided to call the number shown in the manual and my hubby got through to a lovely maintenance man from 'Lake district Lodge Holidays'. He came out and had a look, but then told us that because the lodge was 'privately owned' he couldn't do anything. So, he told us to phone another number which was a different company, but surprisingly it rang his phone. He was unaware that this other number had been patched through to his phone. So then he thought it best to go and find the Park Manager which he did and brought him back to the lodge. The Park manager reiterated the same issue that he couldn't do anything because the Lodge is privately owned. The boiler was reset and even though the pressure was still low, it worked again. Thursday morning, lodge freezing, now NO water, no boiler. My hubby thought best to go to the reception at the Park to report No Water. The person on reception explained that since the lodge was privately owned there wasn't anything she could do. At this point, my hubby was not happy. All he wanted to hear was an apology for the inconvenience and that someone would be looking into the problem. But all he got was 'it's not our problem' and I quote 'what do you want me to do about it'! Then there was a conversation about the 'red tape'. So, there is the privately owned Lodge, that sits on a holiday park owned by Parkdean Resorts, which apparently has now been bought over by Sykes Cottages, and the privately owned Lodge is rented out by Lake District Lodge Holidays who is now the company to report the fact there is no water on a site that belongs to Parkdean Resorts, who's staff are on-site but don't help out if you happen to be a customer of a privately owned lodge. As it turns out, there was in fact a burst water main on-site that affected the whole park, which I was eventually notified of by Lake District Lodge Holidays, even though it was a Parkdean Resort problem to resolve. In reference to this Lodge, It should be made very clear to the customer on the first day of a holiday, that any issues of any kind must be referred to Lake District Lodge Holidays only. Unfortunately, we only received that message on Thursday. It was a very stressful holiday for us but a burst water main could happen at any time and is not really the fault of anyone so we are looking at it as bad luck, but it could have been handled better by Parkdean staff. What did you enjoy most about your stay? The location, views. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Hill Walking.

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• Josey - Verified booking

  Good stay, lovely location, could do with a little TLC before it starts to deteriorate.

  On unpacking I noticed the kitchen had lots of crockery and utensils, although I had brought things from home this was a bonus due to cooking Christmas dinner. Appliances in the kitchen worked good(fridge/freezer is on the small side), the washer is a bit hit and miss I had to change the program over to spin and rinse a few times because it went on for hours. The cooker and hobs are great. Plenty of plugs in each room and switches for lights etc. The patio doors didn't open and I reported this but I'm still waiting for someone to get back to me..... The place warms up quickly and the showers both work well. There was mold around the bottom of the ensuite shower which needs redoing but other than that the bathrooms are nice enough. The beds are comfy and bedding were all clean. There was a hoover and they even left dishwasher tablets and a few cloths and t-towels. There was a power cut on site on Christmas Eve but was quickly sorted out. The WiFi was very strong, this could have been the time of year and the camp being quiet, we had an issue on the first night but just reset the modem and it worked fine throughout our stay. The surrounding area is beautiful and well worth an explore. The park has a beck that runs aside it and during the summer this would be a lovely setting as there are picnic benches and plenty of areas to explore. None of the facilities were open during our stay but we didn't need them. The decor is OK, few scuffs and shows of wear and tear, the lino in the kitchen is bumpy and the carpet is a little old but overall we enjoyed our stay and would definitely come back.

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• Tina - Verified booking

  We would stay at Limefitt again, this was our second time but this lodge was a disappointment.

  Hopefully the boiler will have been sorted out, we had to reset it every morning to get hot water and have the heating on. There is a washer dryer but even with the instruction leaflet we couldn’t get the drying part to work which is probably why the blurb says it has a washing machine. The dishwasher needs salt and rinse aid, but we were surprised that these were not provided, totally get you have to bring dish washer tablets from home. The kitchen is well stocked with utensils, pans etc. Spare bin bags were not left so take more of those. Be careful with the bank of switches on the kitchen wall, the switch for the fridge freezer is there and it is easy to switch it off in error. If you do need to call LDH, they are good at arranging for wardens, engineers to visit, the out of hours number given to us on the email we received was for the warden at Whitecross Bay, no doubt this was a computer error when Skyes Cottages merged with LDH. The best thing about this lodge is that there is tool kit is the bottom drawer!

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• Mr David Muckle - Verified booking

  Another really excellent stay at Limefit Park.

  Once again the lodge we chose,( Troutbeck Retreat ) was excellent in every respect. The lodge was spotless and was so well appointed it felt a proper home from home. The kitchen had everything you could want and was really spacious and easy to work. Television in every room if needed and a DVD player. Lounge nice and comfortable with plenty of seating. We would definitely book this lodge again. If you are in Limefit Park a visit to the Haybarn pub is a must if you do not fancy cooking. Meals are good and well presented and very reasonably priced. What did you enjoy most about your stay? The lodge facilities What one experience (e.g attraction, walk, day out) would you recommend for our future guests? A day at Keswick market on a Thursday is a must. Also if you go to Hawkshead, visit the little Sun cafe. Might be small but the food and service is excellent.

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• Mrs Helen Mather - Verified booking

  We thoroughly enjoyed our stay at Troutbeck Lodge with our little dog.

  The lodge itself was spacious, exceptionally clean, had everything we needed and more. The deck at the front of the lodge is a sun trap. What a lovely place to sit and relax. The view of the fells, even in the rain was spectacular! The park is ideally situated to explore the beautiful Lake District. I used to spend all my childhood holidays in the Lakes but have not been back since our children were small ( they are 33 & 28 now) so it was lovely visiting some old haunts and reminiscing. We definitely hope to return and can highly recommend. Thank you for letting us stay in your lovely Lodge! What did you enjoy most about your stay? Cleanliness & location of lodge What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Haverthwaite to Lakeside steam train then boat trip from Lakeside to Bowness

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