Holiday Apartments in Staveley

Reviews

What our customers say about their holidays

• Krupesh - Verified booking

  If there was below zero rating.

  I would give this. This was our first holiday after the birth of my son who is now 8 months. Our precious moments with him were ruined correcting the catalogue of failures in this house. Some of these are listed below. Upon arrival, the bathroom in which you cannot swing a cat was left unclean. There were skid marks in the toilet, brown fresh smudge marks the (size of two fingers) on side of the door, the sink had bits of someone’s mouths spit stuck on it Willis appeared to not have been cleaned for a while, the shower handle was sticky, the bathroom door handle did not lock and the toilet (the icing on the cake) had a huge crack in the ceramics the panel. Something which I’m led to believe the owner is aware of but has decided to not fix. The toilet crack leaks toilet water a very small drip leading to the bathroom floor (be it very slowly). My wife called lakelovers around 5pm (keys in safe place from 4pm) and various calls, messages and after number of hours wait, the bathroom is superficially cleaned. Our first precious moments with my child on his first holiday ruined. Our evening ruined. Same night, my wife decides to make my 8 months olds baby milk and make some porridge for him to eat. Noting this is a self catering house, the pan to warm his milk and make porridge is dirty with food being stuck on the edges. The utensils all have dried food stuck on sides which has been left uncleaned for weeks. This food had now started to darken, harden and had bits of dust catching onto the food which makes a beautiful view as one can imagine. Neither I nor my wife could cook that day, make food for our child or the day after. An issue again which was notified to the agent the same day of arrival who said they could not get someone out the whole of Sunday (noting it was around 5-6pm on Saturday when lake lovers were notified). Lakelovers offered to pay for two bottles of water (approx. £ 2.50) by way of reimbursement for our troubles. Now let’s move to the kettle - the kettle handle was sticky to a point that it could be mistaken for super glue. One would have to wear gloves to simply touch the kettle. Inside when opening the kettle we had mould like limescale built up over weeks on end of not cleaning. This being a hygiene issue could not be used to make milk for my child or be used to boil water. The Microwave plate - again with bits of food stuck to the plate. The oven, the hob and the fridge - well no surprises there, again same issue of uncleanliness. Now let’s move to the windows - these windows have issues with being opened and if you are to brave enough to cook then be warned the air from the food will remain in the house. There are no known fire safety measures. The sitting room carpet sheds and is quite sticky and smelly in places. Needs a deep clean. The room has a TV, but hopefully you can change the channel and watch TV as the button from the remote are falling off, they are just about intact. The sofa due to wear and tear could do with a replacement. The firmness of the sofa is lost and when you sit in, you will sink in. The cabinet door below the tv has no handles and does not close properly. The kitchen sink due to its design flaws, drips water to the cabinets and sides of your cleaned dishes every time you wash your dishes. Not a complaint but something you need to bear in mind. Now we move to the bedroom. The bedroom door will open one third of its full opening. Just enough for you to be able to go to your side and play to you to me with the baby and get into the bedroom. In the event of a fire, I hate to imagine how one would even get out, given such tight opening. Also just imagine if you are slightly overweight then good luck getting in. I guess it’s the owners way to discriminate against fat people. The room is just about big enough to allow for full opening, it’s just the layout of the room, so size isn’t the issue here. The bed - well. The woods underneath the bed keep falling in the middle of the night and these need to be adjusted for the mattress to then sit properly on. You need to do this once every few hours if you want a good night sleep. The size and depth of the bed mattress is the size and depth of your duvet, so if you want a good night sleep bring your own mattress. All of the above has been notified to lake lovers within the first two days of our stay. Whilst some issues like cleaning and parts of maintenance were resolved after spending days on end calling, emailing, sending pictures and then following up, some issues still remain outstanding after 7 days of stay. Note the cleaner has spare keys, and will enter the house without notifying you. This was a concern when my wife had just come out for a shower and was getting changed and the cleaner came unannounced to fix some of the above issues and used her own key to get into the property which we were staying in. Invasion of privacy I wonder. In summary, there are health & safety issues - crack in the toilet; bedroom door not closing; no fire safety equipment; windows not opening. There are health issues due to hygiene and cleanliness - kettle, microwave, oven, fridge, to name a few. There are ongoing maintenance issues such as bathroom door not locking, cabinet below tv stand, strengthening of bed base etc. There is a formal complaint in place and which I intend to request a full refund for. The quality of my stay was fully ruined. I would strongly recommend you stay clear from this property unless you want to learn on how not to let you holiday home. I hope the agent and owner take serious note of the issues as I have not ruled out taking legal action. There is photographic evidence of all the issues highlighted.

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• Krupesh - Verified booking

  If there was below zero rating.

  I would give this. This was our first holiday after the birth of my son who is now 8 months. Our precious moments with him were ruined correcting the catalogue of failures in this house. Some of these are listed below. Upon arrival, the bathroom in which you cannot swing a cat was left unclean. There were skid marks in the toilet, brown fresh smudge marks the (size of two fingers) on side of the door, the sink had bits of someone’s mouths spit stuck on it Willis appeared to not have been cleaned for a while, the shower handle was sticky, the bathroom door handle did not lock and the toilet (the icing on the cake) had a huge crack in the ceramics the panel. Something which I’m led to believe the owner is aware of but has decided to not fix. The toilet crack leaks toilet water a very small drip leading to the bathroom floor (be it very slowly). My wife called lakelovers around 5pm (keys in safe place from 4pm) and various calls, messages and after number of hours wait, the bathroom is superficially cleaned. Our first precious moments with my child on his first holiday ruined. Our evening ruined. Same night, my wife decides to make my 8 months olds baby milk and make some porridge for him to eat. Noting this is a self catering house, the pan to warm his milk and make porridge is dirty with food being stuck on the edges. The utensils all have dried food stuck on sides which has been left uncleaned for weeks. This food had now started to darken, harden and had bits of dust catching onto the food which makes a beautiful view as one can imagine. Neither I nor my wife could cook that day, make food for our child or the day after. An issue again which was notified to the agent the same day of arrival who said they could not get someone out the whole of Sunday (noting it was around 5-6pm on Saturday when lake lovers were notified). Lakelovers offered to pay for two bottles of water (approx. £ 2.50) by way of reimbursement for our troubles. Now let’s move to the kettle - the kettle handle was sticky to a point that it could be mistaken for super glue. One would have to wear gloves to simply touch the kettle. Inside when opening the kettle we had mould like limescale built up over weeks on end of not cleaning. This being a hygiene issue could not be used to make milk for my child or be used to boil water. The Microwave plate - again with bits of food stuck to the plate. The oven, the hob and the fridge - well no surprises there, again same issue of uncleanliness. Now let’s move to the windows - these windows have issues with being opened and if you are to brave enough to cook then be warned the air from the food will remain in the house. There are no known fire safety measures. The sitting room carpet sheds and is quite sticky and smelly in places. Needs a deep clean. The room has a TV, but hopefully you can change the channel and watch TV as the button from the remote are falling off, they are just about intact. The sofa due to wear and tear could do with a replacement. The firmness of the sofa is lost and when you sit in, you will sink in. The cabinet door below the tv has no handles and does not close properly. The kitchen sink due to its design flaws, drips water to the cabinets and sides of your cleaned dishes every time you wash your dishes. Not a complaint but something you need to bear in mind. Now we move to the bedroom. The bedroom door will open one third of its full opening. Just enough for you to be able to go to your side and play to you to me with the baby and get into the bedroom. In the event of a fire, I hate to imagine how one would even get out, given such tight opening. Also just imagine if you are slightly overweight then good luck getting in. I guess it’s the owners way to discriminate against fat people. The room is just about big enough to allow for full opening, it’s just the layout of the room, so size isn’t the issue here. The bed - well. The woods underneath the bed keep falling in the middle of the night and these need to be adjusted for the mattress to then sit properly on. You need to do this once every few hours if you want a good night sleep. The size and depth of the bed mattress is the size and depth of your duvet, so if you want a good night sleep bring your own mattress. All of the above has been notified to lake lovers within the first two days of our stay. Whilst some issues like cleaning and parts of maintenance were resolved after spending days on end calling, emailing, sending pictures and then following up, some issues still remain outstanding after 7 days of stay. Note the cleaner has spare keys, and will enter the house without notifying you. This was a concern when my wife had just come out for a shower and was getting changed and the cleaner came unannounced to fix some of the above issues and used her own key to get into the property which we were staying in. Invasion of privacy I wonder. In summary, there are health & safety issues - crack in the toilet; bedroom door not closing; no fire safety equipment; windows not opening. There are health issues due to hygiene and cleanliness - kettle, microwave, oven, fridge, to name a few. There are ongoing maintenance issues such as bathroom door not locking, cabinet below tv stand, strengthening of bed base etc. There is a formal complaint in place and which I intend to request a full refund for. The quality of my stay was fully ruined. I would strongly recommend you stay clear from this property unless you want to learn on how not to let you holiday home. I hope the agent and owner take serious note of the issues as I have not ruled out taking legal action. There is photographic evidence of all the issues highlighte

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• Tracy - Verified booking

  This was & is a fabulous place to stay.

  Such a great location, beautiful property & absolutely spotless, we have just had a week here & thoroughly enjoyed the break. However, there are a few points that need to be upgraded & actioned. I myself do not complain whilst I am actually there & comment later. I am aware that things could be rectified whilst there but I think it should have been top notch anyway. On previous occasions people have noted comments etc & things after haven't been improved & they definitely should be listened to, actioned & completed. Here are our notes & recommendations for immediate action necessary. No comeback to the on site cleaners at all, they definitely cleaned this accommodation thoroughly. The Owners & Holiday company should action these recommendations immediately. 1. On approach, Louper Weir should definitely be lit up, previously noted on many occasions & not actioned. 2. Light near door entrance as you can't see door key hole & step down into utility room. 3. New battery on dyson handheld as it doesn't charge any longer. 4. Dyson fan is useless, can I recommend Meaco fans, these are more efficient & effective. Previously noted & not actioned. 5. For such a top spec apartment the new luxury sofa is actually so very uncomfortable to sit on & relax. It is so soft & stupid shape. We have crooked our necks & backs trying to sit correctly & are going for osteopath treatment after now returning home. Again, previously noted & not actioned. 6. Having electric blackout blinds are a great touch, curtain furnishings are needed as there are people & cars around all the time & the blinds need to be closed to have privacy then this leaves you being in the dark all day. This has been noted on many occasions & not actioned. 7. The bed needs to be replaced to a divan & king size duvet to go with the bed & not a double on a king size. The pillows are terrible, this is where we have crooked necks from. So so uncomfortable & once again many people have commented & no action been taken at all 8. The dining table is actually outdoor furniture as I have these myself. However, the seats are so uncomfortable & definitely needs to be soft furnished chairs. Never used the Hot tub as it was too far from the property & badly lit. For such a top spec beautiful place these changes need to be made as it isn't cheap to stay. The cleaners seemed to be around all day but never came in to do anything, never met them until leaving, however it was spotless on arrival.

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• Steven - Verified booking

  Good points: Location is 2nd to none.

  Travelled all over the UK staying in similar types of property, lake windemere is up there with the best of them. The property is clean, had everything we needed for what we hoped would be a relaxing stay. The complaints about the fan are ridiculous, there is a tablet next to it with the Dyson app on it or you download it to your smart phone. Very reasonable price for what you get in return. Bad points: Arrived 15 minutes early to pick up the keys after a 7 hour drive up from the south east and was made to feel like we were asking for an extra day for free....... not a great start. Even offered to sit outside for 15 minutes. Get any ideas out of your head about being able to stay at the property and relax. The cleaner and hottub maintenance chap seem to be always at the property. There are lovely floor to ceiling electric blinds which when opened give you a fantastic view. Unfortunately we had to leave them closed to try and retain some privacy. My partner didnt really want to use the hottub as its checked every single day which seems ridiculous. She didnt want to be sat in there with some stranger just walking in. This is the only place we've stayed at in the UK with a hottub that has done this and seems obsessive. Likewise the cleaner seemed to be there every single day we were. This may not have been the case but again, its a self catering property, seems ridiculous that the cleaner is there so much. After the first night we were emailed and asked to give a "First night review" which I marked as adequate because of the privacy issues. I then had to email the office to tell them to leave us alone because we started getting phone calls and emails because of the adequate rating. Certainly won't be coming back to this property. Its not the first time we have used Sykes and had no issues at the last place we stayed at at all.

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• Shanjida - Verified booking

  Due to strict measures in leaving the country, me and my husband chose the Lake District as our Minimoon for some us time after a very stressful month wedding prepping.

  After searching for hours for the perfect cottage in Windermere, non of the others came close to the Lower Lake View. I had my eyes set on this throughout my whole search. The only thing that would have set us back would be the price as it was a lot more than the others we saw. However, I am so so SO glad we picked this one! You 100% get what you pay for and this cottage was by far my favourite get away. Everything about it was so beautiful! The fact that it was in a little secluded area which required the keys to get through the gates, the private parking, the facilities inside the cottage such as utility room, fully loaded kitchen, two bathrooms, two smart TV’s - my list could go on! It has everything included which is listed in the accommodation details so is literally what it says on the packet. BUT, the one thing it did not mention, is the absolutely beautiful sunset view of the lake we watched every night from the hot tub on the terrace of our cottage. It truly was a dream. This cottage exceeded our expectations by far and made our wind down time for our minimoon a beautiful one. The customer service was absolutely spot on, the staff at the office made our key collection quick and easy, they had given us a courtesy call after our first night to check up on us, the caretaker was so sweet and bubbly when speaking to us at the end of our stay about how it was and even the cleaner of the hot tub we bumped into was lovely! I could not recommend the Lower Lake View enough and will definitely be coming back!!!!!

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