Villas In Whitby

Reviews

What our customers say about their holidays

• Sue - Verified booking

  Despite being assured when I booked the holiday that the house would be clean, unfortunately it wasn’t.

  We couldn’t use the freezer as it was so iced up, I had to wash the fridge and the cutlery drawer before we used them. The oven was filthy so couldn’t use that. The seals on the bottom of the shower doors were filthy with black grime. The house looked generally uncared for. Wallpaper peeling off in the lounge. Door handles scratched. The duvet covers were not fastened. There was a dead wasp in the kitchen window which had obviously been there some time and there was also a dead worm on the lounge carpet in the corner. As far as we could tell all the cleaners had done was hoover the carpets without moving anything and flick a duster round. Fortunately apart from the shower doors the bathrooms were ok.All the window sills needed a good clean, the back yard needed weeding and the furniture jet washing. Given the fact the fact that we have been in lockdown and the property can only have been open a few weeks this house has obviously not been given a deep clean before re-opening. When we had finished unpacking I gave the dog a drink of water, he splashed some on the kitchen floor which I immediately wiped up with clean kitchen paper towel, which, when I looked at it (the kitchen towel) was filthy, obviously the floor hadn’t been washed very well. I really don’t like complaining but having seen negative reviews on trip advisor I raised the questions of cleanliness when I booked the house. Unfortunately I can’t remember the young mans name who made my booking but he was very helpful and contacted the owner who said there had been a problem with the cleaner but this was resolved and the house would be clean. Having been to a cottage in Saltburn last year which was absolutely spotless I booked with confidence. I feel that we should be recompensed in part as we definitely did not receive the quality we paid for and expected. Photographic evidence can be supplied.

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• Natalie - Verified booking

  We had a great couple of weeks here in Esklets Cottage.

  The house was perfect for us, a family of four - 2 adults and 2 teens. Castleton is a really good base with walks straight out of the doors, great views, a pub, tearoom, coop and fancy deli all in the village itself. The village is also on a trainline which makes for car-free possibilities too and there's lots to do within striking distance by car as well. We swam in the sea, in waterfall pools and the gorgeous Helmsley open-air pool; walked by the sea, on the moors and in lovely dales; visited castles and abbeys and the excellent Ryedale Folk Museum and ate our own bodyweights in local cheeses and cream teas. The cottage itself had everythinhg we needed including a very well equipped kitchen with a large dining table and a place to sit outside. It's clear too that the owners have made a special effort to make their guests welcome - the information folders about the house and local area were brilliant and the homemade cake, eggs, milk and biscuits left for us on arrival were very welcome. Highly recommended.

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• Deborah - Verified booking

  We liked it so much that we've booked again for October, but for longer.

  We spent every evening on Saltburn or Whitby beaches. Places like Eden Camp and Beamish are an easy drive away. The train station is handy too, our 6 year old loved a trip to Great Ayton on it. The cottage itself is quite large. A large living room and a kitchen diner, but also 2 hallways, a downstairs loo, utility and a cupboard with lots of puzzles and games. There are 4 bedrooms on the next 2 floors. The master bedroom has a king bed with a fabulous mattress. There's even a basket of emergency period products. The amount of storage in the property is great, there are so many build in cupboards! The only downside is the lack of railings on the raised area of the garden and we found the bins a bit small. Parking is also a bit of a nightmare due to a very large mini bus mainly. But apart from that it was absolutely perfect for us.

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• Christopher - Verified booking

  I think that the steepness of the stairs should be mentioned we found the upper tier very hard to access.

  The garden is in a disgusting state the overgrown bushes harbour biting flies. Very unkempt. The towels are so small we thought they were face cloths. The whole of the internal decoration needs some TLC. No instructions when to put the bins out so missed bin lorry. A garden umbrella would have been an advantage. The house is well situated to visit the local attractions. Parking was not a problem we parked outside the house with ease every day. The house is ok but does not have the video and a very poor television and games as stated in the advertisement. All in all we had a very good holiday but the house is tired and neglected.

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• Denise - Verified booking

  We had a lovely time in Esklets Cottage.

  The cottage was perfect for us. Everything we needed was provided in fact I think the kitchen had more utensils etc then my own kitchen. The shower was good and the cottage was warm. The bed was very comfortable. It was great being able to do lots of walking from the door in fact I think we only used the car about 4 times in the fortnight we stayed in the cottage. Although the car parking is on the road we had no problem parking on the days we used the car. We liked the fact that the village had a pub and a Co-op. We would definitely go back to this cottage and area in the future.

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