Holiday Cottages In Helston

Reviews

What our customers say about their holidays

• Catherine - Verified booking

  Had a lovely week at Polurrian House with family last week, the facilities were great and the location is stunning.

  So many local, beautiful beaches, walks and places to visit. You can watch the cows at the local farm from the balcony coming out in the morning and coming back to bed late afternoon which is nice. The house is on a sort of little complex with 3/4 other houses either occupied by their individual owners or by other people on holiday. The house has 3 good sized rooms with ensuites, and 1 with no ensuite but is next door to a bathroom. The house is stated as having a secure garden for dogs, and it is fully fenced, however, if you have a dog smaller than a small beagle size there is a possibility they will get through one side of the fence into the next doors garden. You have access to 3 car spaces (number 3, the garage behind it and the space between them). The description stated 2 spaces when we booked, but in the documentation the house has inside it mentions these 3 spaces. The house in general was spotless, cleaned to a very high standard and lovely welcome gifts provided when we arrived. A few things to note for the servicing team/owner that if we don't mention you may not know about, is that the bedroom door downstairs to the room without an ensuite, once you shut that door, you will struggle to get out of it without an almighty tug. It needs shaving slightly to fit well. Also the same for the downstairs bedroom with single beds, the ensuite door does not shut at all for the same reason. We couldn't find a light switch that worked either the front or back garden lights, so using the hot tub after dark was a bit hard, probably just the bulbs needing changing. Other than those easy fixes, a great holiday home, highly recommended

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• M - Verified booking

  First lets start with the negative.

  Not all Sykes properties have a full maintenance agreement in place, and like this one have a cleaning only agreement. So if there are any issues you are basically are stuck with it since neither the owner or Sykes will attempt a resolution of the problem. At this property the hob does not work, as the contact number is only for the cleaning they were not in a position to help, when I phoned Sykes they left messages for the owner but they did not respond. As a result we only had an oven and microwave all week, meaning we were forced to eat out more than we wished. The cleanliness left something to be desired, as two large bin liners of rubbish were left outside on arrival for us to dispose of, and the toilet and bathroom stunk of cigarette smoke. A pity really as this with a little effort from the owner could be a 5 star rating. The internet is BT so the strength is top notch. There is a lovely TV with Amazon Prime which can be viewed in the lounge and bedroom. The holiday Park itself is well maintained and the location is perfect, there is so much to see and do on the Lizard peninsula you wont need or want to venture more than a few miles. It is worth mentioning the property has a coin meter for electricity. We were concerned it had only £10 on it, but we need not have been concerned, as believe it or not at the end of the week there was still over £2 worth on the meter. In conclusion more input from the owner required to ensure all amenities particularly the hob are serviceable and the property is properly cleaned between lets, but well equipped, reasonably comfortable in an absolutely fantastic location

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• James - Verified booking

  Very nice house, and cleaned immaculately.

  Lovely linens on the beds, big fluffy towels. Slept like babies. Kitchen is very well stocked , with lots of pans and pots, plates .etc Big dishwasher was a big help. Some of the doors stick but with a bit of a push they'll give. The garden and outside area is amazing. Nice outside furniture and a balcony that you can see the sea from. Hottub was lovely and toasty too. Sadly the neighbour did put a slight downer on the holiday. We had just got our bags in and he knocked in, asking us to move our cars ASAP, as it was blocking his garage. As you look at the property, it was the neighbour on the right. Also mentioned that we "shouldn't be loud in the hottub, or up late with loud music" Not Polurrian House owners fault, the property is lovely. One thing I will say is the fences in the back garden are very low. Our dog cleared them no problem. If you have an escapologist dog would advise long line. TV in living room is on a really good swivel bracket and can move to any position, and is 4k. Really glad I took my PS5 down with me. Very nice place. Would recommend.

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• Simon - Verified booking

  The property was lovely - very clean and well maintained and had top of the range white goods.

  It was comfortable and well laid out. I do however have a couple of criticisms. Firstly I had requested that the two single beds were made up into a double, as there was going to be two couples staying. This had not been done and there was no way of contacting the owners to get this changed. I don’t know if this was a breakdown in communication between Sykes Cottages and the owner, or what but it was frustrating. Secondly, the literature states that fuel for the wood burner would be provided - it wasn’t. Thirdly, the literature in the cottage says we should use our own towels to use the hot tub but online it states that all towels are included. We did not take any of our own towels. Finally, the literature in the cottage states that the hot tub is cleaned out after every booking - it clearly wasn’t because there was sand in the bottom of the tub. These are only minor issues but if the owners state that things are done and provided, it would be nice if that was the case.

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• Stephen - Verified booking

  Hiya, can I post this?

  I've deleted the swear words etc - Nice property part from the beds being slightly soft. We read about the neighbours being problematic but never expected to be verbally abused within 10 minutes of arriving at the location. I have a stoma which can be a struggle to lift awkward things and paying the amount we did parking to unload of the car in-front of the property was the sensible thing to do and safe for me due to the medical condition. About 5 minutes later the owners of the house at the end arrived back on bikes and just laid in to us, passive aggressive comments, snide, nasty and abusive. To the point of taking pictures of our car parked near the house we rented not blocking anyone. The second day the were difficult with our guests about parking and then difficult with another group staying at another one of the properties. I highly rate the property and location but would sadly never recommend anyone to stay as the very angry resentful neighbours will ruin it.

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