Holiday Cottages In Yarmouth

Reviews

What our customers say about their holidays

• Margaret - Verified booking

  Where do I start?

  When I was looking though you properties last year with a view to booking somewhere for this September, I was drawn to the look of Sail Loft Annex in your main picture. It looked a nice place to stay. There was access on the flat to the doors which my husband and I needed. At 79 and 83 we find steps difficult these days. I could see there were windows looking out over the Solent and all year I have been looking forward to our holiday. We were disappointed when we went inside to find there was no window at all facing the sea. The owner said that it was the only one of the 7 properties that didn't have one. I said the picture showed a different property. He said he had asked you to take that picture down. What we learnt while we were there was that there were seven properties at The Boathouse Apartments to give them their proper name. The one in your picture is no 4. I could imagine that as being a Sail Loft Annex in a previous life but not the other apartments. Of the seven, numbers 1-4 were facing the sea. I am not sure where no 5 was but 6 and 7 were down the aforesaid steps. I gather no 6 was above us. The apartment itself was all that we needed and was comfortable as was the bed. We have a 6' wide bed at home so obviously found a 4'6" rather narrow and were afraid of falling out at night. Fortunately, we didn't. We feel that you should not only put the correct name in your brochure but also the correct picture of the outside of the apartment as the main picture. We would advise you put that access would be difficult for anyone with a disability or the elderly. My husband had problems getting the items we had brought with us down the steps and back up again at the end of the holiday. If we use your firm again, we will be in touch with you to check that the access is suitable for us and that accommodation is all on the ground floor. An Nead had an upstairs bedroom despite being a bungalow!

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• Kate - Verified booking

  Sadly wouldn’t recommend Sykes as a holiday company as they cancelled my booking on the Friday before I was due to arrive on the Monday, hence the last-minute booking of P5 Whitfield.

  Sykes were a nightmare to get hold of on the phone and the alternative recommendations they emailed me were in Wales and Scotland, despite P5 Whitfield and others still being available. A stressful time! P5 Whitfield itself was easy to find and there was good communication from the owners in regard to arrival. The house was warm when we checked in which was very welcome. The kitchen was well equipped for basic cooking, although a number of pieces of crockery felt sticky and maybe weren’t completely clean. The accommodation was comfortable enough but did feel a little tired in places - frayed carpets, bed frames coming undone, and the mattresses felt as though they could do with an upgrade. The en-suite shower room was unusable for the first day or so as it was smelling rather unpleasant! The door had to kept closed to prevent the smell from impacting the bedroom too much. I alerted maintenance and they came in to the property on the second day and the smell did improve for a couple of days, but by the final evening it had reverted to being rather pungent again. The kitchen sink was also very slow to drain as the week went on and also began to smell a little, so potentially there is a bigger drains issue going on. All in all though this was a convenient place to stay for exploring the island and especially easy to walk into Yarmouth. The Needles are close by, as are lovely walks and views around the south of the island. We also hired bikes and enjoyed a gentle cycle with lots of wildlife spots, including birds of prey. An enjoyable week overall and I would stay again.

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• Timothy - Verified booking

  We refused to stay in the accommodation, had to seek an alternative.

  It wasn't the studio apartment as advertised in the picture above very misleading. We were shown to a pokey room at the back of the building which smelt damp and we were lead down some steps to a narrow passageway where a man was rubbing down paintwork, approx. 3ft wide and from the accommodation you were looking at a brick wall and the bottom of park cars at head height NOT WHAT I WOULD CALL SEA VIEW. We were both looking forward to this holiday week after a upsetting year, Tim my husband had a heart attack followed by a triple by pass and we felt gutted when we arrived to see what we were expected to stay in for a week. John the owner offered us a room to the side of the building which wasn't ready which also was a state worn carpets smelly and the shower was not very clean although he said it had been used for storage over the winter, and then said if we wanted to use that room it would take a while to clean it up and we would have to return later. To top it all off he told us we would have to pay for the electric as there was a meter, he offered to put Five pounds in it to start us off! He did say that Sykes Cottages keep putting on the Sea View Beach photos and people like us assume they will be getting those but not so. I could go on but just want a full refund.

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• Kate - Verified booking

  P5 Whitfield itself was easy to find and there was good communication from the owners in regard to arrival.

  The house was warm when we checked in which was very welcome. The kitchen was well equipped for basic cooking, although a number of pieces of crockery felt sticky and maybe weren’t completely clean. The accommodation was comfortable enough but did feel a little tired in places - frayed carpets, bed frames coming undone, and the mattresses felt as though they could do with an upgrade. The en-suite shower room was unusable for the first day or so as it was smelling rather unpleasant! The door had to kept closed to prevent the smell from impacting the bedroom too much. I alerted maintenance and they came in to the property on the second day and the smell did improve for a couple of days, but by the final evening it had reverted to being rather pungent again. The kitchen sink was also very slow to drain as the week went on and also began to smell a little, so potentially there is a bigger drains issue going on. All in all though this was a convenient place to stay for exploring the island and especially easy to walk into Yarmouth. The Needles are close by, as are lovely walks and views around the south of the island. We also hired bikes and enjoyed a gentle cycle with lots of wildlife spots, including birds of prey. An enjoyable week overall and I would stay again.

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• Sam - Verified booking

  Agreed time of key collection 4pm.

  I had to text owner at 4 as he wasn't there. He arrived about 20 minutes later. Bearing in mind the size of the island, he likely hadn't remembered we were due. On entering the property, he gave a brief overview of fire equipment and fuse box, which was helpful. Listing photo showed a small sofa - what was there were 2 armchairs, not comfortable or relaxing. There was a large, sticky stain on the floor of the apartment - clearly not cleaned thoroughly after last use. On opening the fridge, we discovered a packet of two ready made burgers, expiry 3 December 2018 (Arrived 23 December) When throwing them away, we discovered that the bin liner already had someone else's rubbish in it. The bedding was atrocious- it felt really old. There was a memory foam mattress placed on top of another mattress, which made it feel like you would fall out of bed. The pillows were lumpy and flat and clearly very well used. The sheet on the bed was bobbled and pilled and it was horrible to sleep on. Considering the rubbish that was left in the apartment, I was unsure if the bedding had even been washed. After the first night in the bed, I had to go out and buy a complete new bedding set including pillows, in order to sleep.

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