Beach Villas In Northumberland

Reviews

What our customers say about their holidays

• Caron - Verified booking

  We have holidayed many times in this area and chose this accomodation for its location and luxury.

  The location did not disappoint - 20 min walk to Budle Bay and a good 45 mins walk into Bamburgh or a 5 min car journey. Views are spectalular from the top of the quarry & would thoroughly recommend. The accommodation, although at first glance looks impressive, upon closer inspection it is let down in several areas, which you would not expect at this end of the price range. On a positive note, the mattresses, pillows and duvets were gorgeously comfortable as were the sofas. The smart TV was great, which enabled us to use Netflix - a must for the kids! The hot tub was great (other than last morning) - more than big enough for a group of 8. Other than a pint of milk and 4 individual biscuits, there is no welcome pack. Although this is a "nice to have" this is something I have become used to in other holiday lets (all of which have been less expensive than this one). Some local produce, fruit, juice etc. would be a nice touch. This is something perhaps the owners could look into. Cleanliness is the main issue (also mentiontioned in earlier feedback posts). Cobwebs on windows & ceiling, crockery had to be washed before use, old pair of socks left in one of the top bunk beds under the mattress - not a nice find for the child in the lower bunk (!) In general the whole place needs a good clean. There is no mop or bucket which would be useful and the bedrooms would benefit from a dressing table. A shelf would also be useful in the bathrooms. The front door bell did ring several times for no reason which was a little frustrating. A wider range of cooking utensils is a must - one small frying pan for a group of 8 is not practical by any stretch of the imagination. Hot tub was "topped up" with cold water at 8am on the morning of departure, which made it impossible for anyone to have a "last dip" before the 10am detparture. We had a great holiday in one of our favourite areas despite the points raised above - the lodge is lovely, however couldn't help feeling disappointed.

  Read more less >

• Jane - Verified booking

  The grocery welcome pack was a nice and ‘welcome’ surprise.

  Hot tub well heated and accessible. Property was clean and tidy inside. However the property in need of some TLC (we had a constant dripping tap in kitchen-not able to be repaired during our stay, despite reporting on arrival, however owner did explain reason for this). Outside of the property needs a bit of a spruce up (lots of cobwebs and general wear & tear, gutter constantly dripping over bifold doors & not able to open bifold doors as they were extremely stiff- we are use to opening them as have them at home!). Lots of dead insects/daddy long legs between shutters/windows in bedroom. Outdoor furniture cushions wet and not able to be used as cover used but not secured & no ability to store cushions inside. Extremely hot and provision of a fan/fans would have been extremely welcome in the heat as the lodge is like a greenhouse with lots of glass. Not able to access outside bins (shed locked with 2 padlocks and no keys provided). Not able to operate TVs in any bedroom & no instructions provided in information pack. Visitor information pack out of date… I.e. states property let by ‘crabtree&crabtree’ not ‘Sykes cottages’, recommends a restaurant in Bamburgh (Mizen Head Hotel) that has been shut down for well over 18 months! Hot tub operational info doesn’t relate to the hot tub in situ.

  Read more less >

• Andrew - Verified booking

  The property would have been perfect but for: 1.

  Work at No 5 made it impossible to enjoy the sunshine in the patio 2. The waste bin was full when we arrived. Unable to take the bin behind No 5 to join the other bins. We were recommended to take the bin out to the lane at the back. I cut two huge 1/2 inch thick briers which and one of the workmen very kindly took the bin out for us. The bin was not collected on Thursday. Contacted Jill on one of your supplied numbers and she arranged for the owner to contact the council. A special uplift was made - thank you Jill. 3. We met the cleaning team as we were leaving at 10am on Friday. Jill took photographs of the mess in the back. 4. The in house EE wifi varied from weak to ok. We have been regular visitors to Alnmouth over the last 30 years. This experience will not put us off the town which is wonderful but we will be asking for assurances that the above problems are not waiting for us when we ARRIVE NEXT TIME.

  Read more less >

• Colin - Verified booking

  Beautiful property.

  Well equipped and comfortable. Thoughtful touches like welcome pack, one for dogs too. We were there for a celebratory 70th birthday BBQ with family found the BBQ to be unusable with food, grease and mold. Took over 5 hours to get a response from onsite maintenance company who just put grids in dishwasher, which still the food, mould etc on the grids. Very upsetting for all. Travelled round trying to buy new one but no avail. Did our best to clean it ourselves. Throughout the day tried to get help from Sykes, still waiting for a reply! Made a formal complaint to Sykes 2nd October, no response. Tried their Wattsap contact line today chasing the complaint, no response. I would recommend the owner stop using Sykes, they treat their customers very badly. Trust pilot reviews are manipulated. Google reviews more accurate.

  Read more less >

• June - Verified booking

  We were an extended family of 6 ( grandparents, daughter and son in law and two grandchildren and Restharrow Lodge suited all our requirements.

  The property was beyond our expectations, it was clean, comfortable and had everything we needed. The beds were comfy. The hot tub was “the icing on the cake” and our two grandsons ( twins aged 11) absolutely loved it. We had some wonderful days out visited Alnwick Castle, a boat trip to the Farne Islands ( Billy Sheils Boat trip) and we visited Holy Island(Lindisfarne). We were so lucky with the weather it was wonderful. We also had a fantastic meal at The Potted Lobster ( we booked beforehand) and also at The Victoria Hotel(highly recommended). All in all it was the perfect holiday thanks to our excellent accommodation. Thank you Restharrow Lodge for making it so special we made lovely memories.

  Read more less >