Christmas Villas In Cornwall

Reviews

What our customers say about their holidays

• Simon - Verified booking

  Thank you for letting Wheal Grey to us this week, it’s a lovely cottage.

  We chose the same tiles as you have used in the two bathrooms for our house, so it makes me smile every time I see them. I tried to get in touch during the week, but the email address in the welcome book doesn't work, and mobile numbers are pointless as there is no signal. Sykes has removed the contact owner link it used to have. Couple of things to add to the maintenance list. The wine fridge is broken. The socket has power, but the fridge doesn’t do anything. Not a big problem. The cooker hood fan is broken. The light works, but the fan does not. The shower in the sea green bathroom (with excellent choice of tiles) is not draining well, and is in danger of overflowing the door lip. I know you are limited on the chemicals you can use with the septic tank. The hob is not happy either. We have a similar one at home, and the controls drive us nuts too, but yours is broken. The touch sensor to turn it on doesn’t register your finger, until you turn it off at the wall and back on again. The big fridge has a dying compressor. It is working at the moment, but it is making lots of noise - which is usually a sign that the compressor is about to die. There is no oven glove or similar method of removing hot trays from the oven. The clothes drying rack is mostly missing, and the two bits that are left are very broken. It is a challenge to dry beach towels at the property. I don't want to put them in the washer dryer, as the sand will kill the machine; but there is nowhere to hang them either inside or out. We had a lovely week despite the weather.

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• Khorshed - Verified booking

  Upon our arrival in 19th July at 6:30 PM with my two young children, we discovered that there was no hot water available two hours later.

  My son was in the shower at the time, and I had to heat water using the kettle to ensure he could wash. I immediately called Sykes' emergency line, but I was told that no one could be sent out to fix the hot water problem because it was nighttime. I was promised that someone would come the next morning, but no one arrived, although the hot water resumed working by then. Unfortunately, this issue recurred two days later when we returned from the beach around 9:30 PM. Again, there was no hot water, making it impossible for my children to shower after playing at the beach. I called the emergency service once more, only to receive the same response as before. The hot water started running again the following morning, but this pattern repeated itself on our seventh night. Additionally, several other issues severely impacted our stay: Oven Not Working: The oven was inoperable throughout our stay, limiting our ability to cook meals. Uncomfortable Bunk Bed: The bank bed was very uncomfortable for my children, affecting their sleep quality. Despite notifying you multiple times and emphasizing that I had young children with me, the problem with the hot water was not effectively addressed, and the overall quality of our accommodation was unacceptable. I believe this situation was handled poorly and does not reflect the standard of service I expected from Sykes Cottages.

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• Susan - Verified booking

  Our stay has been great, however we have felt that there are some issues that cannot go unmentioned in the hope that it is constructive and allows forward progress.

  Some of the issues cannot be resolved but we feel that they are better to be mentioned. On arrival, in the dark, wet, cold and snow we found the drive to steep for us to see any appropriate parking space. We parked in a space( not the correct one) and attempted to find the keys: What can we say!! In a dark shed, leaning across a smelly bin we were supposed to read and correctly identify the numbers. We decided at this point NEVER TO RETURN. Our first impression was not good. Once inside our apartment we were pleasantly surprised. We found everything clean and tidy and a big bin with a bag in it ready for our rubbish. Nothing anywhere informed us that there was differentiated recycling in place. This was found once we had filled our first bag. What a nightmare!!! Perhaps a laminated sheet attached to the wall above the bin would have helped to start in the correct manner. We found the cold water sink tap in the main bathroom to be not tightened so it just swivels . The shower in the master bedroom was extremely stiff to turn on. Finally on our last full day then scaffolding arrived at 8.30Am having woken us up to move our car. We were surprised as this had not been mentioned at any point throughout the booking process or our stay. Hope you find these comments constructive as they are meant to help. Yours Sue Vincent

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• Lynda - Verified booking

  Beautiful and comfortable flat.

  Very clean and a cream tea waited for us in the fridge. Wonderful. The photo from the flat show s a wonderful sea view overlooking the harbour and Towan Beach. Only problem was a huge conifer blocked the view form the sofas where we ha d hoped to sit and admire the view. Sea could be seen from the corner of the window or from the balcony, too windy wet and cold to use in the middle of November. The harbour can just be seen from the small breakfast bar in the corner of the kitchen. Lovely in the morning sun but not what you would want to stay sitting in uncomfortable high chairs for long. We could take our dog which sounded brilliant but the balcony did not have a gate at the end to keep her in. Hard work all the time having to get dressed for a cold and wet outside when all she wanted to do was a very quick outside visit to do a wee. The en suite light did not come on very often even though the fan always came on. The bathroom light usually came on after a few minutes but the extractor fan never came in. Maybe the electrics need checking for a loose connection.It was a very relaxed almost here and we loved our stay once we had got over the sadness of looking at the sea in comfort. I think you need to change the advertising photo for the ground floor flat into one that is realistic.

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• David - Verified booking

  We’ve been coming to Newquay several times a year for over 15 years and this is the first time I have felt the need to write a poor review.

  We were told 2 weeks prior to the holiday there was scaffolding at the building but didn’t affect our view (photo showed it was outside the apt next door) or parking and should be completed before our arrival. Upon our arrival on the Friday not only was the scaffolding there it had been moved to outside our apt. It was very obvious that the work would be ongoing for a while and we were unable to use the patio. Monday morning the builders turned up and we were asked to move our car as they would be spraying. We parked on the street for the rest of the holiday and couldn’t move it as we would unlikely find another free parking space. Tuesday morning the diesel run cherry picker arrived outside the bedroom windows and for the rest of the holiday this was running from 8 am. One of the bedroom windows was covered in plastic blocking any view. Add to this that whoever was staying above clomped around from 6.30 am every morning – we came home in need of sleep. I have no complaints about housekeeping/property management as there was nothing they could do – they even brought us flowers and wine to thank us for moving our car. The builders were as considerate as they could be.

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