Dog Friendly Apartments in Bassenthwaite

Reviews

What our customers say about their holidays

• Todd - Verified booking

  Just prior to our arrival, we texted the owner our vehicle registration, but it appears that the owner never received our text, although, we did not get a message on our phone that the text was not delivered.

  Without realizing that the owner did not receive our text, we continued to follow the instructions provided by Sykes, and we parked at the Otley Road car park. The next day, we received a fine for 50 pounds for parking without a valid parking pass. We texted the owner again, but we did not get a response. We also emailed Sykes, but we did not get a response either (we did not realize that the email from Sykes was from a no-reply email address). We ended up calling the housekeeper, who contacted the owner, who in turn contacted us. The owner claimed that he did not receive our text and suggested that we stop at the Sykes office across the street to see if they could help (which was probably the least helpful advice that we received). Upon describing our situation to the folks in the Sykes office, a Ms. Karen Smith (sp?) told us flatly that parking is between the renter and the owner and that Sykes has nothing to do with our parking situation. When I tried to explain that the instructions sent by Sykes in the email doesn't mention that parking is between the renter and the owner and that the instructions give the renter no recourse if problems should arise, Ms. Smith tersely reiterated that parking is between the renter and the owner and told us that Sykes would not help us in this regard. At this point, I asked for Ms. Smith's supervisor's name and contact information, and she refused to give me this information. Ms. Smith's dismissiveness and curt, rude responses were off-putting. If that's the kind of employee that Sykes wishes to retain, I will never choose to use Sykes or any of its affiliates in the future. The back and forth between the Sykes office, the owner, and the parking authority really tainted our experience in Keswick. No one should have to deal with that kind of hassle while they are on vacation, and further, if they do have to deal with it, they should be able to get some assistance from the rental company. All we received, in my opinion, is the attitude that Skyes does not care, and we did not matter. Ms. Smith is the reason for that. All in all, the parking snafu cost us four hours of our time, and 37.20 pounds in fines and costs. Bottom line - Sykes needs to do better with its availability and transparency. If one of the renters is having a problem, Sykes needs to provide a valid email, phone, or some other contact information, in case of problems. Skyes also need to provide a bit more clear instructions for international travelers. My suggestion is to add "the owner at" to the email instructions with the country code for international travelers. For instance, the instructions could read like this, "Please text the owner at 044 07894783363 prior to your stay...." Finally, Sykes needs to have better skilled, more customer-oriented staff available to help deal with problems as they arise.

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• David - Verified booking

  The apartment was superb.

  ..really well designed with a high spec interior it had everything you could wish for. The bathroom in particular was fantastic. A wonderful deep bath to soak the muscles after a days walking... The location is fantastic, only 2 mins from town but still a quiet location. There was a parking space in the buildings car park... probably the only negative as it's a bit tricky parking a large car, but you do get used to it..you need to reverse in !! Keswick is a wonderful base, the town has LOTS of really good places to eat, the fellpack was the best and closest.. (hence we didn't use the flats lovely kitchen very much). Quick mention for Angela the housekeeper a real asset, very helpful and knowledgeable... Pointed us in the direction of the best Chinese takeaway. (Golden hills). All in all an excellent stay and we really hope to return. Thankyou!

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• Garry - Verified booking

  Just to say we had a great stay.

  It was wonderful and very welcoming. A couple of points for feedback. The outside lights didn't come on and after inspecting the fuse board it transpires they had been turned off. Not good in the dark with difficult steps to negotiate. Secondly the central heating was set for twice a day. On the assumption that guests would be out during the day fine BUT it was Xmas holidays when the shops are shut and winter weather is bad.So to supplement the heating by asking guests to use the air heater on the electric fire only produced a dry heat that gave us both raging sore throats and kept us in bed two days. Not good. Other than that it was as good as it looked in the brochure. Thanks Garry staincliffe.

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• Kim - Verified booking

  Loved staying in this property and have already booked again for next year!

  Excellent location by shops and close to Fitz park, beautiful large rooms, excellent bathroom facilities with huge family bathroom and separate ensuite, lovely kitchen/diner/living room space and stunning views of the hills. Remarkably quiet, even though above the shops. Owner very helpful and immediately bought us new pillows when we asked if there were any extra. Also found it a bonus that the car park permit allowed us use of the other Keswick car parks as well. Only downside was entrance at end of dark lane but the torches provided were very helpful and everything else made up for that.

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• Lydia - Verified booking

  We loved this place.

  It was absolutely spotless, the location was perfect - within 5 minutes walk of the lake one way and the town the other way. We didn’t use our car at all as there was so much to do nearby and when we did go further afield (to Windermere and Buttermere) we used the excellent bus service. The only thing we would say is that if you have a very large 4 x 4 or similar the car parking space is a little tight but otherwise is fine and there is a public car park opposite the flat in any case. The caretaker was very friendly too and we definitely hope to return soon.

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