Dog Friendly Cottages in Sawrey

Reviews

What our customers say about their holidays

• Katrina - Verified booking

  We have just returned from a festive family stay and it's with a very heavy heart that we had a few issues which resulted in us having to write this complaint sadly.

  On first impressions of our property Glebe Holme was absolutely superb and It had everything possible in the pictures shown on the booking page and was perfect for our weeks stay. After settling in it was then that we realised that we couldn’t use the Hot tub as it was very cold water to which we contacted the owner about and he said that the engineer had only just been to clean it. My husband afterwards realised that the thermostat was completely down to below the advised temperature, and we managed to get it working properly in order to use but this really should have been checked by the engineer. The cleanliness of the property was unfortunately poor as Mum had to clean out bedroom drawers due to people's hairs and tissues in there before unpacking and the cutlery, plates and 1 pan still had food on them I’m sorry to say. Hair all in the sinks. We had a few issues with the state-of-the-art cookers as too technical and resulted in manuals every time we cooked but luckily had 2 brainy masterminds with us. Only minor issue but a struggle nonetheless. And the last issue which I’m so sorry to say was the absolute worst was the heating. We’ve virtually had none all week despite contacting the owner again. I'm awfully sorry but I don’t particularly agree with the owner overseeing the property heating from his own home during the property being occupied and we are convinced that he was turning it off all the time that we put it on. The property was honestly freezing at most times of the stay which then led to it being really damp. We contacted Michael about this issue a few times, but he said that he couldn’t see any faults. Even on his timed schedule, 7.30am to 11.30, the heating system either never came on at atall or went off on its own so when we changed it manually over to manual, for some reason it still wouldn’t respond and at times, the boiler system in the utility wasn't even firing up! We had pets and my parents who sadly have health conditions, and they felt the cold terrible all week, especially as we were caught out in the torrential rain showers, we had out exploring the Lakes. We came home to a dithering house. Both bathrooms had puddles in due to condensation and our towels had been wet through or cold to use as no way to dry them. Towel rails stone cold too. It seriously needs addressing and if the radiators need bleeding it should have all been checked beforehand. He said the hive heating was only 6 months old. I honestly don’t think our stay was worth £1876 as it’s been a bit of a joke and stressful at times, especially having to sit around with coats on. We expected heating to be a basic need, especially in December and with the weather we had. We never complain and it's been awful having to raise these issues but for the sake of the next poor family booked to stay there, it was only right to them. We left the property in accordance as requested and left it exactly as we found it. Stripped bedding and discarded our towels in the showers ready for cleaners. No good housekeeping bond of £200 was reimbursed as stated in conditions. Also, to the next family- please bear in mind that there are cameras all over the property and over the hot tub itself- if you are staying with children etc. they were promised to be turned off which we didn’t know was true- but having cameras ourselves- they were definitely working still. Thanks ever so much. We will continue using Sykes but definitely not staying here again.

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• Katrina - Verified booking

  We have just returned from a festive family stay and it's with a very heavy heart that we had a few issues which resulted in us having to write this complaint sadly.

  On first impressions of our property Glebe Holme was absolutely superb and It had everything possible in the pictures shown on the booking page and was perfect for our weeks stay. After settling in it was then that we realised that we couldn’t use the Hot tub as it was very cold water to which we contacted the owner about and he said that the engineer had only just been to clean it. My husband afterwards realised that the thermostat was completely down to below the advised temperature, and we managed to get it working properly in order to use but this really should have been checked by the engineer. The cleanliness of the property was unfortunately poor as Mum had to clean out bedroom drawers due to people's hairs and tissues in there before unpacking and the cutlery, plates and 1 pan still had food on them I’m sorry to say. Hair all in the sinks. We had a few issues with the state-of-the-art cookers as too technical and resulted in manuals every time we cooked but luckily had 2 brainy masterminds with us. Only minor issue but a struggle nonetheless. And the last issue which I’m so sorry to say was the absolute worst was the heating. We’ve virtually had none all week despite contacting the owner again. I'm awfully sorry but I don’t particularly agree with the owner overseeing the property heating from his own home during the property being occupied and we are convinced that he was turning it off all the time that we put it on. The property was honestly freezing at most times of the stay which then led to it being really damp. We contacted Michael about this issue a few times, but he said that he couldn’t see any faults. Even on his timed schedule, 7.30am to 11.30, the heating system either never came on at atall or went off on its own so when we changed it manually over to manual, for some reason it still wouldn’t respond and at times, the boiler system in the utility wasn't even firing up! We had pets and my parents who sadly have health conditions, and they felt the cold terrible all week, especially as we were caught out in the torrential rain showers, we had out exploring the Lakes. We came home to a dithering house. Both bathrooms had puddles in due to condensation and our towels had been wet through or cold to use as no way to dry them. Towel rails stone cold too. It seriously needs addressing and if the radiators need bleeding it should have all been checked beforehand. He said the hive heating was only 6 months old. I honestly don’t think our stay was worth £1876 as it’s been a bit of a joke and stressful at times, especially having to sit around with coats on. We expected heating to be a basic need, especially in December and with the weather we had. We left the property in accordance as requested and left it exactly as we found it. Stripped bedding and discarded our towels in the showers ready for cleaners. No good housekeeping bond of £200 was reimbursed as stated in conditions. We will continue using Sykes but definitely not staying here again.

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• Stuart - Verified booking

  Grassholme is a wonderfully decorated and perfectly located property, however it is somewhat lacking in maintenance, cleanliness and basic supplies.

  The positives: - The carpets, sofas and decorations of the cottage is really very modern and homely - the cottage is in a stunning location with a fantastic view over Lake Windermere - it comes with some nice basic food supplies such as freshly ground coffee, tea, biscuits and jam - the kitchen white goods were of a high quality brand which made use of the kitchen very easy. I normally hate electric hobs but the Bosch hob and oven were brilliant! - it’s brilliant that dogs are allowed in such a well decorated property, as it is so nice to be able to have our dog with us! - the Graythwaite estate is wonderful and has plenty of nice walks in the surrounding area The issues: - there were no hand towels provided for the bathroom - various cobwebs and spiders in corners of EVERY room - there was no hand soap in the kitchen - there was no kitchen spray or cloth to clean the worktops after cooking - the curtains were beautiful, however they were poorly attached to the curtain pole with some hooks having come out - the log fire needs kindling as well as large logs and firefighters otherwise it’s pretty difficult to get the large logs to light properly - there were no matches to light the fire, so you need your own - the outdoor furniture definitely needs some TLC, which has been pointed out in a previous review - the “Grassholme Cottage” sign at the front of the property is completely worn and you can’t actually see why it says - various walls need a lick of paint from wear and tear Also, the description of the cottages is incorrect as it is not detached. It is semi detached. Overall it was a lovely stay which we thoroughly enjoyed and didn’t want to leave!

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• Glynnis - Verified booking

  We had a wonderful time at Hazelseat!

  Stunning views, incredibly quiet and tranquil and a perfect retreat from city life. The house is so spacious and everyone aged 1-60, including the dog, felt immediately at home. The bedrooms are all lovely with very comfy beds and plenty of bathrooms with good showers. We all loved the hot tub overlooking the rolling hills, playing silly card games around the dining table and a perfect house for hide and seek! The sitting rooms were so comfy for catching up on TV. The kitchen is fab and so well equipped, with complimetary box of goodies. The first challenge when we arrived was to find the cutlery drawer...it's so clever! (We found the answer in the property manual!) We drove to the indoor swimming pool/games room/shop/playground and really enjoyed having the pool to ourselves for our 45 min session. There are quite a few damp patches on the walls in the house, but it's such a large property and so full of character it didn't bother us, but needs repairing to ensure it can continue to be enjoyed in the future. You also need to take care on the drive, I can confirm it is a little uneven :) as you negotiate the turns up to this magnificent house, take it slowly! We packed so much in to our 3-night stay, hiring a boat on Windermere and walking in Grasmere, it was the perfect start to our summer break! We all loved the house

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• Tanya - Verified booking

  The cottage is lovely, especially the views of the lake which we would never tire of.

  However, there were many things that were missing or could be improved upon. E.g. the patio overlooking the lake was stunning but the "seating" was tired and worn and there was only a coffee table and 2 chairs, which for a cottage sleeping 4 people, was not sufficient. Further, there was not a table you could eat a meal at, as a family, which is a shame given the setting. We were very disappointed about this. Other things which would increase the score are a more powerful shower - it was almost a trickle if you wanted it hot; instructions re recycling/rubbish etc; a map of the estate so we knew where the cottage was in relation to the courtyard and swimming pool; the door handle on the doors to the patio was broken, a dressing table in the master bedroom; aswell as personal touches like tissues, toiletries, a better equipped kitchen (more utensils). These things didn't detract from the enjoyment of the holiday and the stunning location of the cottage, but they would have made it better and more comfortable. Given that Skyes have increased the price by 150% for the same dates in 2022, I would say they need to up their game. This lovely cottage is all about the views but there was not means to enjoy them as much as we may have and in our opinion, it is noteworthy £2500 for a week! I would expect luxury for that.

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