School Holidays 2017 Cottages In Penzance

Reviews

What our customers say about their holidays

• Linda - Verified booking

  Beautiful, well equipped, comfortable property that we wouldn't hesitate to recommend.

  Easy walk to the beach and coast path. This would have been a really great holiday if it had not spoilt at the end of the week by poor customer service from Sykes. See under. Please note that I am happy for the below not to be included in my review as it has little to do with the property or owners, however, I would like my comments seen by the owners as they were not given an opportunity to respond and I would like them to see my feedback regarding the cleaning company... We have made several bookings with Sykes as we have found their properties are absolutely lovely but, their customer service is lacking. As long as all is well Sykes customer service is perfunctory but, this changes to very disappointing if you encounter a problem, they just don't want to know. Our car broke down the afternoon before we were due to leave our Sykes property. I called Sykes to ask if we could extend our stay or at the very least leave our luggage in the sizeable, double, undercover car port for a couple of hours. Both requests were refused point blank and the Sykes representative refused to even contact the owner to request either. We were only offered a full weeks further stay at the property at the full rate. I accept that extending our stay by a day or two may not be possible (despite the property being vacant for the entire following week), however, to tell me that we would not even be able to leave our luggage in the large car port for a few hours as it would be in the way of the cleaners was just obstinate. This left us with children, a dog and all our luggage without anywhere to go on a cold rainy February morning whilst our car was being fixed, as we had to vacate the property at 10am. Luckily when the cleaners arrived and we explained the situation they were more than happy to accommodate us however they could, and we were able to leave our bags in the car port for a couple of hours whilst our car was being fixed. They had parked in the neighbouring property where they were also cleaning and said that we and/or our luggage would not be in the way at all. Sykes could have saved us an evening of worry about what we were going to do the next day without a car had they just been a little bit more considerate and accommodating! A sincere thank you to the cleaning company that services the property we were staying in, they were so very kind, unlike Sykes.

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• Roger - Verified booking

  1. Tried to book the holiday online with many attempts over two days.

  Site locked up on the payment screen. Rang to book which was not straight forward and was surprised that I was dealing with Sykes and not Cornish Cottage Holidays. This could account for my Banks reluctance to pay. 2 The directions to the Cottage were wrong and did not direct us to the Cottage and we had to ring the phone number provided to try and find the cottage. We were surprised to find that we were talking to someone in the North of England who was initially reluctant to help “as she did not know the area” After persistence on our part she did manage to direct us. 3 On entering the Cottage we were greeted with a very damp and musty smell. Fortunately, we cleared this by opening all windows, but we could not remove the musty smell from the bathroom all week which made it uncomfortable. 4. The entrance and egress from the road to the cottage caused the car to bottom and damaged the underside. (We are awaiting a report from a garage and this could result in a claim) We spoke to people in the other cottages, and they said their agent had warned them of the hazard and advised them to enter from the other direction which we did with no problem. This all said the Cottage its self was excellent and location was good but obviously more care was needed.

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• Jack - Verified booking

  We had an amazing break at Sea Sands in March 2022.

  The property is amazing and the photos don’t quite do it justice. The view from the living room and master bedroom is breathtaking and the careful details in the design of the building and layout truly make this special. We had no problems with our stay at all, however the owner Gina was very friendly providing all of the relevant information needed for our stay prior to visiting. The accommodation itself was modern and sleek but still kept its homely and comfortable feel. The property is airy and bright and the furnishings are high quality. Peaceful and natural surroundings brought a feeling of calm throughout the entire week, especially looking out to such a wonderful view of the sea. The hot tub was brilliant, including the outside hot shower which is a blessing in winter months. High quality towels and bedding provided, along side toiletries and a lovely welcome pack which is a really nice touch. There is everything you can think of regarding cooking equipment and this was the highest standard of any property we have stayed in. I can’t speak highly enough of this property and would highly recommend to anyone looking to explore the Cornish coast.

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• Charlotte - Verified booking

  This is a lovely place to stay in a great location, less than 5 minutes walk from the beach.

  Well equipped, plenty of room for two adults and two dogs. This property is at the higher end when it comes to places to stay and there were some nice added extras like dog treats for the dogs and shower gel and moisturiser for the humans but I felt it lacked a few things too. There were no extra human treats which is quite the norm now ( there was milk and sugar and some tea and coffee). There was also no kitchen paper and only one loo roll in each bathroom which felt mean when you are charging almost £1000 for a week out of season. There was also no battery in the weighing scales and when you have to measure out dog food everyday this was annoying. The info folder was also out if date and said happy Christmas and there was no additional info like where is good to eat or some activities you might like to try. It just felt like there was a lack of care and attention to detail in some aspects All that said this is a lively place in a great location and I would possibly stay again.

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• Kay - Verified booking

  Sea Sands is beautiful, luxurious and comfortable.

  It has everything you could need and it offers magnificent unobstructed views across the Celtic Sea! A spectator sport is to watch the shipping, air traffic or the wait to spot sea life with your binoculars. The sky at night is also a beautiful sight with the Milky Way right above you. Watch out too for the space station and star link satellite train if the clear skies permit. It is minutes away from the beautiful beach where the surfers love to play and at the permitted time of year the dogs can also roam. Praa Sands is lovely, a small place with few shops and pubs but what it's got is more than enough if you like simplicity, some pub grub, and the freshest sea air while you sip your favourite tipple. Gina (property owner) keeps a watchful eye on the standard you should expect on arrival and mid-way and was quick to sort a few minor issues. She is friendly and very helpful. All together a wonderful holiday destination and we hope to be back very soon. :-)

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