Beach Lodges & Log Cabins In The United Kingdom

Reviews

What our customers say about their holidays

• Caron - Verified booking

  We have holidayed many times in this area and chose this accomodation for its location and luxury.

  The location did not disappoint - 20 min walk to Budle Bay and a good 45 mins walk into Bamburgh or a 5 min car journey. Views are spectalular from the top of the quarry & would thoroughly recommend. The accommodation, although at first glance looks impressive, upon closer inspection it is let down in several areas, which you would not expect at this end of the price range. On a positive note, the mattresses, pillows and duvets were gorgeously comfortable as were the sofas. The smart TV was great, which enabled us to use Netflix - a must for the kids! The hot tub was great (other than last morning) - more than big enough for a group of 8. Other than a pint of milk and 4 individual biscuits, there is no welcome pack. Although this is a "nice to have" this is something I have become used to in other holiday lets (all of which have been less expensive than this one). Some local produce, fruit, juice etc. would be a nice touch. This is something perhaps the owners could look into. Cleanliness is the main issue (also mentiontioned in earlier feedback posts). Cobwebs on windows & ceiling, crockery had to be washed before use, old pair of socks left in one of the top bunk beds under the mattress - not a nice find for the child in the lower bunk (!) In general the whole place needs a good clean. There is no mop or bucket which would be useful and the bedrooms would benefit from a dressing table. A shelf would also be useful in the bathrooms. The front door bell did ring several times for no reason which was a little frustrating. A wider range of cooking utensils is a must - one small frying pan for a group of 8 is not practical by any stretch of the imagination. Hot tub was "topped up" with cold water at 8am on the morning of departure, which made it impossible for anyone to have a "last dip" before the 10am detparture. We had a great holiday in one of our favourite areas despite the points raised above - the lodge is lovely, however couldn't help feeling disappointed.

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• Mr John Scholefield - Verified booking

  The views from the property were superb and almost unbeatable. However the chalet was not fully cleaned, the bath in particular had been "missed" with black mould around the top and taps, and the floors were not clean. One of the screws in the carpet grip in the living room doorway was proud and could catch feet. The kitchen had a cooker hood which did not apparently work - it was needed as the hob tops were not clean, and the markings for the cooker controls have been almost completely removed by previous over cleaning and the oven had not been cleaned. The cutlery and crockery was not clean, with food debris on some. The controls for the hot water were rather "variable" and we could find no instructions. The bathroom basin cold tap was completely loose. The toilet seat was loose. One of the dining chairs was missing a fixing screw causing the seat to lift and trap my wife's finger. Some of the carpets were stained on our arrival. The kitchen window did not fully close at the hinge end, and appeared to have been forced at some stage. The situation with rubbish/recycling was not satisfactory, as there appeared to be waste collection in part of the street and the property had both green and black bin bags. The general information file was out of date, mentioning something "to be completed in 2005" and more up to date visitor information would be useful. We did enjoy our holiday, and the delay in this response is due to my mother-in-law being hospitalised with a broken pelvis!

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• Jane - Verified booking

  The grocery welcome pack was a nice and ‘welcome’ surprise.

  Hot tub well heated and accessible. Property was clean and tidy inside. However the property in need of some TLC (we had a constant dripping tap in kitchen-not able to be repaired during our stay, despite reporting on arrival, however owner did explain reason for this). Outside of the property needs a bit of a spruce up (lots of cobwebs and general wear & tear, gutter constantly dripping over bifold doors & not able to open bifold doors as they were extremely stiff- we are use to opening them as have them at home!). Lots of dead insects/daddy long legs between shutters/windows in bedroom. Outdoor furniture cushions wet and not able to be used as cover used but not secured & no ability to store cushions inside. Extremely hot and provision of a fan/fans would have been extremely welcome in the heat as the lodge is like a greenhouse with lots of glass. Not able to access outside bins (shed locked with 2 padlocks and no keys provided). Not able to operate TVs in any bedroom & no instructions provided in information pack. Visitor information pack out of date… I.e. states property let by ‘crabtree&crabtree’ not ‘Sykes cottages’, recommends a restaurant in Bamburgh (Mizen Head Hotel) that has been shut down for well over 18 months! Hot tub operational info doesn’t relate to the hot tub in situ.

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• Confirmed Guest - Verified booking

  We had the most wonderful week in this super comfortable house this Easter. The location was ideal for the range of age groups in our party – easy access to shops, restaurants, the beaches, country walks and the all important football pitch for our son! Location wise it was perfect for popping out to pick up food or eat out with everything we needed just five minutes stroll from the doorstep. The house is a real home from home and everything has been really well thought out. It has a brilliantly well equipped kitchen (the overflow fridge a luxury in a rental property we definitely made use of!) which made catering a pleasure. The sitting areas are super cosy and bright – perfect for a relaxing break. Fresh air and comfy beds also meant we had a very restful week! We’d love to go back with more friends and family in the future – Aldeburgh is firm favourite with us and we are really pleased to have found this gem of a house which ticks all the boxes for a fantastic holiday.

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• Colin - Verified booking

  Beautiful property.

  Well equipped and comfortable. Thoughtful touches like welcome pack, one for dogs too. We were there for a celebratory 70th birthday BBQ with family found the BBQ to be unusable with food, grease and mold. Took over 5 hours to get a response from onsite maintenance company who just put grids in dishwasher, which still the food, mould etc on the grids. Very upsetting for all. Travelled round trying to buy new one but no avail. Did our best to clean it ourselves. Throughout the day tried to get help from Sykes, still waiting for a reply! Made a formal complaint to Sykes 2nd October, no response. Tried their Wattsap contact line today chasing the complaint, no response. I would recommend the owner stop using Sykes, they treat their customers very badly. Trust pilot reviews are manipulated. Google reviews more accurate.

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