Beach Villas In Cornwall

Reviews

What our customers say about their holidays

• Claire - Verified booking

  Lovely property, well equipped and comfortable.

  Unfortunately through no fault of our own our holiday was extremely affected by the farcical parking situation. We arrived late due to traffic and checked our property and there was no parking permit, due to the numerous parking signs I called the out of hours number which is a property management company who quite honestly couldn’t manage !! I was assured that this would be dealt with as an emergency and passed on to the relevant person. I left a note in the car and we woke up to our first parking ticket. I called again and was assured that a permit was being delivered that day and to ignore the parking ticket as they would get it overturned. 5 days into out 7 day holiday it wasn’t sorted we had a collection of 3 parking tickets and i was sick of ringing the owner who either didn’t answer, wouldn’t connect the call or the call went through to the management company, who as I have mentioned were useless. In those 5 days I have been lied to and fobbed off. I called the parking company myself who were extremely helpful and understanding and gave us a 2 day exemption to get it rectified saving us from 2 further tickets. In the end I called Sykes and they did get the situation rectified eventually after several calls and promises of calls back and even suggesting we moved our car !! The whole situation had a massive impact on our holiday, I had to spend each day texting, calling and emailing pictures of tickets to various people and in Cornwall where the signal isn’t great is no mean feat !! I had to pay for the tickets at a cost of £180 which the owner agreed to refund ( like he was doing us a favour) This was a ridiculous unnessary situation that had a huge impact on what should have been a relaxing stress free week away. Not even a phone call from the owner to apologise for our inconvenience at their property. The fact that we had to pay the tickets really annoyed me, thankfully we are in a position to do so but not everyone is and the financial struggle this could have placed on another family is massive. One of the reasons we booked this property was because it had parking and I understand mistakes happen but when they do someone take responsibility and rectify it swiftly, it should not have taken me 5 days to sort this out when one call to the parking company with our registration number would have done it.

  Read more less >

• John - Verified booking

  Had an excellent at Gennaker, the property was clean, light and had a high standard of appliances and furniture.

  The location was convenient for touring the South West, we normally stay in St. Ives and was nice to not be in the constant traffic jam trying to get into St.Ives. It was convenient to the south west coastal path to walk into St. Ives (especially as it meant we passed the awesome Porthminster beach and cafe on the walk). It was a short walk to Carbis Beach which is safe, quite and very very clean (only thing to be aware of, its a VERY steep walk so is hard work on the walk back). As in other reviews the walls are pretty thin so you can hear the neighbors, tbh this was not a big deal for us as we spent most of our time outside of the apartment. One important piece of feedback for the owner (which I believe has been repeated in other reviews), the instructions for the heating make no sense. They talk of turning a dial to 1, there are no dials on the heating controls only buttons. Luckily I have seen this type of heating control before so could work out how to turn the under floor heating on. However, if you have not seen this type of unit before it is VERY confusing, there are buttons on the control unit, buttons on the boiler and then dials on the thermostat in each room. I REALLY think you need to look at these instructions as the 'stress' of trying to work out the heating unit is a bad start to any holiday. Anyhoo, we had a fab stay and apart from the heating instructions which is a minor minor point, this is a very good property which is good value for money. Thanks so much

  Read more less >

• Angelika - Verified booking

  Die Beschreibung war leider nicht genau genug.

  Wir mussten bei der Nachbarin anfragen wo sich der Schlüsselkasten befindet. Dieser konnte nicht geöffnet werden sodass wir den Service telefonisch kontaktieren mussten. Der uns dann Hilfe senden wollte, was er bis heute nicht gemacht hat und ich bin schon wieder zu Hause in Deutschland. Wenn auch hier nicht ein Nachbar geholfen hätte wären wären wir nicht in die Wohnung gekommen. Das ist kein guter Service. In der Wohnung war leider keine Beschreibung wie das W-Lan gefunden wird. Die Fernbedienung des Fernsehers hatte keine Batterien. Die Betten waren leider sehr locker im Gestell, sodass wir Frauen erst Werkzeug suchen mussten, um uns ohne Geräusche rein legen zu können. Die Wohnung selber ist schön und liegt relativ zentral wenn man gut zu Fuß ist. Das Haus ist leider sehr hellhörig, das die Leute über der Wohnung gut zu hören sind. Angelika Hoell

  Read more less >

• Mark - Verified booking

  We have been traveling to Cornwall for over 30 years, and we are delighted to say that Nappers Cottage is one of the best cottages we have ever stayed in, it is absolutely beautiful throughout.

  It is so comfortable to return back to in the evenings in order to relax and unwind after a busy day out sight seeing. The lounge and dinning rooms are very large/spacious, and even though there was only myself and my husband staying with out little dogs, there would be plenty of room for a full family to enjoy without living on top of each other. The kitchen is one of the best equipped I have seen, with an extensive range of pots, pans, crockery, utensils etc, there is a large fridge freezer for all your provisions, and an extensive selection of dogs bowls etc, Steve has organised everything beautifully and though of everything that you might need. The bedrooms are spacious, with lovely bedding, and the beds are so comfortable to sleep on. The bathroom is very large with an amazing large bath tub, and large separate shower cubicle. There is a large front garden which is shingled, and a patio back garden with tables and chairs. There is also plenty of parking outside on the roads, which were quiet for the majority of the time, with only the occasional car passing, so a very quiet location. Steve the owner was so helpful and always on hand if we needed anything, very easy and quick to contact/respond if required. We would not hesitate to return again, and or recommend to family and friends, what an absolutely lovely stay at Nappers cottage.

  Read more less >

• Laura - Verified booking

  We were very happy staying there but there are a few comments that we would like to make.

  Once we finally found the apartment - the key situation was very complicated. We had received a number of emails with different codes but sadly none of them worked. We ended up having to call the number listed and spoke to a person who gave us access to the clearers keys for the week. The apartment was lovely and comfortable but a couple of things need to be improved - the cleaning was good but they left smear marks on the internal door and windows so when the sun shone through it wasn’t very easy to see through them. The ensuite shower was completely blocked and started to flood the whole floor so we were not able to use it after the first day for the week. The sink in the main bathroom also kept blocking. The vent under the fridge in the kitchen needs to be fixed properly - that being loose and the wood next to it is not a good sight. We did enjoy staying but I think the apartment should be listed clearer such as explaining that it is at the top of a steep hill. Had we have known better - we wouldn’t have booked there due to my partners mobility issues with his knees.

  Read more less >