Dog Friendly Apartments in Keswick

Reviews

What our customers say about their holidays

• Todd - Verified booking

  Just prior to our arrival, we texted the owner our vehicle registration, but it appears that the owner never received our text, although, we did not get a message on our phone that the text was not delivered.

  Without realizing that the owner did not receive our text, we continued to follow the instructions provided by Sykes, and we parked at the Otley Road car park. The next day, we received a fine for 50 pounds for parking without a valid parking pass. We texted the owner again, but we did not get a response. We also emailed Sykes, but we did not get a response either (we did not realize that the email from Sykes was from a no-reply email address). We ended up calling the housekeeper, who contacted the owner, who in turn contacted us. The owner claimed that he did not receive our text and suggested that we stop at the Sykes office across the street to see if they could help (which was probably the least helpful advice that we received). Upon describing our situation to the folks in the Sykes office, a Ms. Karen Smith (sp?) told us flatly that parking is between the renter and the owner and that Sykes has nothing to do with our parking situation. When I tried to explain that the instructions sent by Sykes in the email doesn't mention that parking is between the renter and the owner and that the instructions give the renter no recourse if problems should arise, Ms. Smith tersely reiterated that parking is between the renter and the owner and told us that Sykes would not help us in this regard. At this point, I asked for Ms. Smith's supervisor's name and contact information, and she refused to give me this information. Ms. Smith's dismissiveness and curt, rude responses were off-putting. If that's the kind of employee that Sykes wishes to retain, I will never choose to use Sykes or any of its affiliates in the future. The back and forth between the Sykes office, the owner, and the parking authority really tainted our experience in Keswick. No one should have to deal with that kind of hassle while they are on vacation, and further, if they do have to deal with it, they should be able to get some assistance from the rental company. All we received, in my opinion, is the attitude that Skyes does not care, and we did not matter. Ms. Smith is the reason for that. All in all, the parking snafu cost us four hours of our time, and 37.20 pounds in fines and costs. Bottom line - Sykes needs to do better with its availability and transparency. If one of the renters is having a problem, Sykes needs to provide a valid email, phone, or some other contact information, in case of problems. Skyes also need to provide a bit more clear instructions for international travelers. My suggestion is to add "the owner at" to the email instructions with the country code for international travelers. For instance, the instructions could read like this, "Please text the owner at 044 07894783363 prior to your stay...." Finally, Sykes needs to have better skilled, more customer-oriented staff available to help deal with problems as they arise.

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• David - Verified booking

  Following our recent stay at The Bobbin Mill, Keswick commencing on the 26th April for 10 nights, I feel that we should make you aware of the following issues, which we found on arrival.

  1. The lock on the toilet door did not work. 2. The kitchen drawer front was loose and actually came off after a couple of uses. 3. The shower head was filthy and required replacement. 4. The curtain rail in the lounge came apart and fell down, damaging the lamp shade. These problems were all reported to Reception but unfortunately as it was a Friday afternoon, the maintenance man did not arrive until Monday morning. He fitted a bolt on the toilet door and replaced the shower head. Although he repaired the kitchen drawer, the drawer front soon came off again. My husband repaired the curtain pole himself and rehung the curtain. There was no hoover or carpet sweeper provided, which meant that we had to clean up any crumbs etc with the dustpan and brush. We also noticed two fold up beds in the downstairs staircase enclosure, which should be a sterile area to allow safe means of escape in event of a fire. I have to say that I was very disappointed with the standard of the accommodation facilities, which did not live up to my expectations. I would feel reluctant to book through your Company in the future, despite your offer of a discount code. I await your comments.

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• Scott - Verified booking

  Great location would stay again.

  Super views. Lots of space. Extremely convenient to all the great things about Keswick... views, walks, pubs, bus, grocery, coffee. The actual views are so much better than the pictures. Appliances, carpet, furniture worn and needs to be replaced. Beds/mattresses are small and only marginally comfortable. Need changing. Fun quirkiness of an historic building... and also floorboards have areas with very loud creaks we felt bad for guests below. Doors oddly placed. 1/2 bath but no shower/tub upstairs. Also, the Tapas bar below rock and rolls until 12:30AM Thurs, Fri, Sat and it is like it is in your living room. The elevator does not go all the way up to this floor. If you can live with all that it is wonderful!

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• George - Verified booking

  Great location and comfortable accommodation.

  My only criticism is that I could not charge my EV at the charge point. Successfully logged in, entered my details, provided details for payment (including a pre charge payment of I think £60 which seems excessive) and got to the charging about to start screen. Unfortunately it never did start. Tried again and the same thing. Seems to be a communication problem with the Monta charge point or App. I’ve never heard of Monta before - maybe a poor choice of charge point. Trusting my £60 pre charge gets reimbursed- will have to check at the end of the month. All rather disappointing as an onsite charge point is potentially very useful. I wonder if anyone else has managed to get it to work?

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• Craig - Verified booking

  Overall we had a great stay, the property was clean and provided all that needed.

  The view over the river Greta was lovely, the property is well situated for an easy walk in to Keswick and is great base for exploring the area. There were a couple of points keeping us from giving top marks, the extractor fan in the kitchen did not work and there was a damp patch with mould In the corner of the lounge ceiling, which needed attention, this was also causing the wall paper to bubble below (these were reported to reception but not rectified during our stay), hopefully these were rectified on our departure. However despite these two issues we would definitely stay here again and recommend to others.

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