Dog Friendly Apartments in Keswick

Reviews

What our customers say about their holidays

• Todd - Verified booking

  Just prior to our arrival, we texted the owner our vehicle registration, but it appears that the owner never received our text, although, we did not get a message on our phone that the text was not delivered.

  Without realizing that the owner did not receive our text, we continued to follow the instructions provided by Sykes, and we parked at the Otley Road car park. The next day, we received a fine for 50 pounds for parking without a valid parking pass. We texted the owner again, but we did not get a response. We also emailed Sykes, but we did not get a response either (we did not realize that the email from Sykes was from a no-reply email address). We ended up calling the housekeeper, who contacted the owner, who in turn contacted us. The owner claimed that he did not receive our text and suggested that we stop at the Sykes office across the street to see if they could help (which was probably the least helpful advice that we received). Upon describing our situation to the folks in the Sykes office, a Ms. Karen Smith (sp?) told us flatly that parking is between the renter and the owner and that Sykes has nothing to do with our parking situation. When I tried to explain that the instructions sent by Sykes in the email doesn't mention that parking is between the renter and the owner and that the instructions give the renter no recourse if problems should arise, Ms. Smith tersely reiterated that parking is between the renter and the owner and told us that Sykes would not help us in this regard. At this point, I asked for Ms. Smith's supervisor's name and contact information, and she refused to give me this information. Ms. Smith's dismissiveness and curt, rude responses were off-putting. If that's the kind of employee that Sykes wishes to retain, I will never choose to use Sykes or any of its affiliates in the future. The back and forth between the Sykes office, the owner, and the parking authority really tainted our experience in Keswick. No one should have to deal with that kind of hassle while they are on vacation, and further, if they do have to deal with it, they should be able to get some assistance from the rental company. All we received, in my opinion, is the attitude that Skyes does not care, and we did not matter. Ms. Smith is the reason for that. All in all, the parking snafu cost us four hours of our time, and 37.20 pounds in fines and costs. Bottom line - Sykes needs to do better with its availability and transparency. If one of the renters is having a problem, Sykes needs to provide a valid email, phone, or some other contact information, in case of problems. Skyes also need to provide a bit more clear instructions for international travelers. My suggestion is to add "the owner at" to the email instructions with the country code for international travelers. For instance, the instructions could read like this, "Please text the owner at 044 07894783363 prior to your stay...." Finally, Sykes needs to have better skilled, more customer-oriented staff available to help deal with problems as they arise.

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• David - Verified booking

  Following our recent stay at The Bobbin Mill, Keswick commencing on the 26th April for 10 nights, I feel that we should make you aware of the following issues, which we found on arrival.

  1. The lock on the toilet door did not work. 2. The kitchen drawer front was loose and actually came off after a couple of uses. 3. The shower head was filthy and required replacement. 4. The curtain rail in the lounge came apart and fell down, damaging the lamp shade. These problems were all reported to Reception but unfortunately as it was a Friday afternoon, the maintenance man did not arrive until Monday morning. He fitted a bolt on the toilet door and replaced the shower head. Although he repaired the kitchen drawer, the drawer front soon came off again. My husband repaired the curtain pole himself and rehung the curtain. There was no hoover or carpet sweeper provided, which meant that we had to clean up any crumbs etc with the dustpan and brush. We also noticed two fold up beds in the downstairs staircase enclosure, which should be a sterile area to allow safe means of escape in event of a fire. I have to say that I was very disappointed with the standard of the accommodation facilities, which did not live up to my expectations. I would feel reluctant to book through your Company in the future, despite your offer of a discount code. I await your comments.

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• Yolande - Verified booking

  Top class holiday rental.

  Howe Keld 2. We have stayed in many apartments and this is our favourite, so much so that we have booked again for six weeks time. Everything is very high spec, top quality, very pleasing to the eye, attention to detail is notable, comfortable in every respect, immaculately clean, very welcoming. A tea tray had been laid out for us with a cake and pot of jam, and tea, fresh coffee, sugar, milk were provided. The provision of things, like tea, towels, towels, bin bags, dishwasher, tablets, was generous. The housekeeper, Angela, is a very good communicator, very pleasant and friendly and willing to do anything to help. The apartment made our holiday, we actually enjoyed spending time in the apartment as much as we did going out exploring. There is only one slight problem for us and that is the parking, which was quite tricky for our car. It would’ve been fine if we had been in a mini though.

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• Scott - Verified booking

  Great location would stay again.

  Super views. Lots of space. Extremely convenient to all the great things about Keswick... views, walks, pubs, bus, grocery, coffee. The actual views are so much better than the pictures. Appliances, carpet, furniture worn and needs to be replaced. Beds/mattresses are small and only marginally comfortable. Need changing. Fun quirkiness of an historic building... and also floorboards have areas with very loud creaks we felt bad for guests below. Doors oddly placed. 1/2 bath but no shower/tub upstairs. Also, the Tapas bar below rock and rolls until 12:30AM Thurs, Fri, Sat and it is like it is in your living room. The elevator does not go all the way up to this floor. If you can live with all that it is wonderful!

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• Garry - Verified booking

  Just to say we had a great stay.

  It was wonderful and very welcoming. A couple of points for feedback. The outside lights didn't come on and after inspecting the fuse board it transpires they had been turned off. Not good in the dark with difficult steps to negotiate. Secondly the central heating was set for twice a day. On the assumption that guests would be out during the day fine BUT it was Xmas holidays when the shops are shut and winter weather is bad.So to supplement the heating by asking guests to use the air heater on the electric fire only produced a dry heat that gave us both raging sore throats and kept us in bed two days. Not good. Other than that it was as good as it looked in the brochure. Thanks Garry staincliffe.

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