Dog Friendly Apartments in Portinscale

Reviews

What our customers say about their holidays

• Todd - Verified booking

  Just prior to our arrival, we texted the owner our vehicle registration, but it appears that the owner never received our text, although, we did not get a message on our phone that the text was not delivered.

  Without realizing that the owner did not receive our text, we continued to follow the instructions provided by Sykes, and we parked at the Otley Road car park. The next day, we received a fine for 50 pounds for parking without a valid parking pass. We texted the owner again, but we did not get a response. We also emailed Sykes, but we did not get a response either (we did not realize that the email from Sykes was from a no-reply email address). We ended up calling the housekeeper, who contacted the owner, who in turn contacted us. The owner claimed that he did not receive our text and suggested that we stop at the Sykes office across the street to see if they could help (which was probably the least helpful advice that we received). Upon describing our situation to the folks in the Sykes office, a Ms. Karen Smith (sp?) told us flatly that parking is between the renter and the owner and that Sykes has nothing to do with our parking situation. When I tried to explain that the instructions sent by Sykes in the email doesn't mention that parking is between the renter and the owner and that the instructions give the renter no recourse if problems should arise, Ms. Smith tersely reiterated that parking is between the renter and the owner and told us that Sykes would not help us in this regard. At this point, I asked for Ms. Smith's supervisor's name and contact information, and she refused to give me this information. Ms. Smith's dismissiveness and curt, rude responses were off-putting. If that's the kind of employee that Sykes wishes to retain, I will never choose to use Sykes or any of its affiliates in the future. The back and forth between the Sykes office, the owner, and the parking authority really tainted our experience in Keswick. No one should have to deal with that kind of hassle while they are on vacation, and further, if they do have to deal with it, they should be able to get some assistance from the rental company. All we received, in my opinion, is the attitude that Skyes does not care, and we did not matter. Ms. Smith is the reason for that. All in all, the parking snafu cost us four hours of our time, and 37.20 pounds in fines and costs. Bottom line - Sykes needs to do better with its availability and transparency. If one of the renters is having a problem, Sykes needs to provide a valid email, phone, or some other contact information, in case of problems. Skyes also need to provide a bit more clear instructions for international travelers. My suggestion is to add "the owner at" to the email instructions with the country code for international travelers. For instance, the instructions could read like this, "Please text the owner at 044 07894783363 prior to your stay...." Finally, Sykes needs to have better skilled, more customer-oriented staff available to help deal with problems as they arise.

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• Charlie - Verified booking

  Hi There, We loved this place and will return, it was a last minute booking for my wife and I as we had our cottage cancelled on the same day as we booked with you, It was lucky you had this date free.

  The apartment was spotless , we always say when we go away the place has to be at least as comfortable as our home and No1 Riverside did exactly this. Thank you for also suppling the milk/ teabags and the lovely Plum Bread and Jam. Mmmmm , we both put weight on ;) The sheets on the bed, towels were lovely x The location to Keswick and parking made the stay easy and more fullfiling. We loved the sound of the river both in the morning and when going to bed, wonderful. x No negatives just a couple of small maintenance issues. 1. The electric fire in the lounge, the fan makes a real noise, it would be lovely to have it on, not for the heat but the glowing log effect, it would be great if you can sort this. 2. I had to bleed the radiators and top the bolier pressure up to get the heating working again, I did not bother you with this as its something I can do, good to keep an eye on this .. 3. The standard lamp fitting is broken , easy fix. We will definitely visit again , we both said we could live in the apartment so if you ever think of selling ? x x ;) Lots of love and well done on supplying a great product and service. Charlie & Ana Abbott Amazonas Tarphats

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• Jo - Verified booking

  Fantastic location riverside.

  Something happening in Fitz park everyday. Perfect for elderly and dog. The ability to walk into Keswick was outstanding. The aesthetics of the apartment were beautiful and high quality. Settee looked stunning but lacked comfort, however the position was perfect. Unfortunately it really wasn’t clean. Floors filthy and sticky. No mop. Had to clean on hands and knees with a cloth. Appliances in kitchen were dirty especially the fridge. Rang management to report all shelves in fridge door were broken and towel radiator did not work in family bathroom. Conclusion of this call was access to store cupboard for bin liners which were not supplied ?? But overall I felt management thought I was wasting their time. They Advised someone would come on Tuesday to measure up for new shelves in fridge and have a look at radiator. No evidence this happened. The light/torch in hallway did not work. Table in lounge very loose, and lacked clear heating instructions. Overall we loved the apartment, parking place and convenience of all amenities were fantastic.

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• Yolande - Verified booking

  Top class holiday rental.

  Howe Keld 2. We have stayed in many apartments and this is our favourite, so much so that we have booked again for six weeks time. Everything is very high spec, top quality, very pleasing to the eye, attention to detail is notable, comfortable in every respect, immaculately clean, very welcoming. A tea tray had been laid out for us with a cake and pot of jam, and tea, fresh coffee, sugar, milk were provided. The provision of things, like tea, towels, towels, bin bags, dishwasher, tablets, was generous. The housekeeper, Angela, is a very good communicator, very pleasant and friendly and willing to do anything to help. The apartment made our holiday, we actually enjoyed spending time in the apartment as much as we did going out exploring. There is only one slight problem for us and that is the parking, which was quite tricky for our car. It would’ve been fine if we had been in a mini though.

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• David - Verified booking

  The apartment was superb.

  ..really well designed with a high spec interior it had everything you could wish for. The bathroom in particular was fantastic. A wonderful deep bath to soak the muscles after a days walking... The location is fantastic, only 2 mins from town but still a quiet location. There was a parking space in the buildings car park... probably the only negative as it's a bit tricky parking a large car, but you do get used to it..you need to reverse in !! Keswick is a wonderful base, the town has LOTS of really good places to eat, the fellpack was the best and closest.. (hence we didn't use the flats lovely kitchen very much). Quick mention for Angela the housekeeper a real asset, very helpful and knowledgeable... Pointed us in the direction of the best Chinese takeaway. (Golden hills). All in all an excellent stay and we really hope to return. Thankyou!

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