Elterwater Holiday Cottages

Reviews

What our customers say about their holidays

• Martin - Verified booking

  Extremely disappointed with the accomodation at Bakers Yard.

  We knew it was dated from previous reviews but the foisty, damp smell and dirtiness throughout was terrible. The bedrooms were adequate and the bed comfy however the bedding did not smell freshly laundered and the pillows were flat and uncomfortable . The bedding was so old it was thinning and felt cheap. The lampshade was covered in cobwebs at the side of our bed in the back room. Leading onto the bathroom…it was disgustingly dirty and mouldy. The shower screen had black mould alongside the seal and the bath seal was also black as was the grout. The tiles were cracked and broken and sharp edges were exposed alongside the bath. The wall light in the bathroom didn’t work and the top of it was covered in thick dust. We had the quickest of showers each morning and had to wear our flip flops for fear of cutting our feet on the tiles/flooring. Upstairs in the living area, the cushions were stained and filthy. There were dead flies in the flyswat left on a windowsill and the cupboard fronts felt sticky with grease. Again, numerous light fittings did not work and the skirting boards were thick of dust. One morning we were awoken early by the sound of builders setting up scaffolding on next doors cottage - we were unable to get our car onto the driveway due to their Lorries blocking the access and as such ended up paying for our car to be in the public carpark overnight for two nights. Any chance of us being able to sit in the yard with our books and coffee were quickly scuppered due to the noise. No welcome hamper upon arrival; we had travelled some distance to get there and then, due to check in being at 4pm (for cleaning?? I think not!) we had been out walking. Every other holiday cottage we have ever stayed in have had welcome hampers with enough to get you through til next morning…tea, coffee, wine and dog treats! There was nothing. I have tried several times throughout our stay to alert you to our complaint and have found your response lacking and uncaring. It is our first experience of using Sykes and I’m sorry to say, we would be most reluctant to book with you again. If this is the calibre of accommodation on offer with Sykes, we will not be back. I have taken numerous photographs if you would like them although you’ll be able to see them on our Trip Advisor review. I look forward to your response.

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• James - Verified booking

  We stayed at Bakers Yard Cottage for the week between Christmas and New Year.

  We visit Grasmere frequently so knew where the cottage was located. There were a few pros but unfortunately more cons as listed below, not only to help the owners make improvements but also to guide future guests what to pack. The parking wasn’t as issue for us. We do have a big car so we realised from the listing there was no chance we’d be able to park in the space - we parked at the car park on Red Bank Road, £40 for the week. Pros Location Comfortable beds Clean sheets Clean bath towels and plenty of them Cons No mattress protector on one of the beds Only 4 dishwasher tablets (for a weeks stay) Only two tea towels Two black bin bags Cleanliness; Cupboards were dirty on the inside and the cupboard doors sticky Top of the extractor fan dirty with cobwebs Dirty fridge seal and door Dirty dials on dishwasher Dirty crevices on the shower Shower screen is mouldy and leaks We struggled to use the Henry Hoover as all that I could find was a brush to attach to the hose. Carpet is too thick for the doors downstairs, they are very difficult to close and as a result the bottom hinge on the hall door is coming off (photo provided if required) Big damp patch on kitchen sealing (photo provided if required)

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• James - Verified booking

  We stayed at Bakers Yard Cottage for the week between Christmas and New Year.

  We visit Grasmere frequently so knew where the cottage was located. There were a few pros but unfortunately more cons as listed below, not only to help the owners make improvements but also to guide future guests what to pack. The parking wasn’t as issue for us. We do have a big car so we realised from the listing there was no chance we’d be able to park in the space - we parked at the car park on Red Bank Road, £40 for the week. Pros Location Comfortable beds Clean sheets Clean bath towels and plenty of them Cons No mattress protector on one of the beds Only 4 dishwasher tablets (for a weeks stay) Only two tea towels Two black bin bags Cleanliness; Cupboards were dirty on the inside and the cupboard doors sticky Top of the extractor fan dirty with cobwebs Dirty fridge seal and door Dirty dials on dishwasher Dirty crevices on the shower Shower screen is mouldy and leaks We struggled to use the Henry Hoover as all that I could find was a brush to attach to the hose. Carpet is too thick for the doors downstairs, they are very difficult to close and as a result the bottom hinge on the hall door is coming off (photo provided if required) Big damp patch on kitchen sealing (photo provided if required)

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• Janet - Verified booking

  We arrived on a Friday evening, cottage was in a good position.

  However, on the first night, I found that the double bed made such a loud noise every time I moved that I could not sleep, and nor could my daughter in the other room. The curtains are also so thin that I was also kept awake by the car headlights and then the early morning light. The bed was not comfortable. The next night I tried sleeping in the other room in a single bed. This bed was not comfortable either, with springs digging into me all night and again the curtains are too thin and let all the light in. On the following night, I tried the single bed again with the quilt underneath me, however, the occupants in the cottage next door decided to have a party until 3am, so, again, no sleep. We finally gave up and moved to a hotel for the rest of our holiday so that we could sleep. Sykes were very helpful when I called and raised a concern, but the owners of the cottage would not refund me for the 3 nights that we did not stay. Along with the mould in the bathroom and being quite unclean, I would not recommend this property.

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• Paul - Verified booking

  Overall we liked our stay in Woodloft Cottage and may stay there again in the future.

  That said, when we arrived we were unpleasantly surprised by the amount of cobwebs along the ceiling throughout the house and especially in the bathroom. We also found a lot of kitchen utensils in the drawers that were not properly cleaned. Additionally, the ceiling is rather low for two very average Dutch people (approx. 1.81m tall), but this never really posed a serious problem after we got used to it. I did bump my head a few times on the low beams though. The cottage is very cosy and well-furnished. The kitchen and living room are well-equipped and the bed was fine. We did occasionally hear some noise from upstairs as others have pointed out, but this was comparable to the noise we sometimes hear from our upstairs neighbour in our own flat. Perhaps previous guests had the misfortune of having very noisy upstairs neighbours or the privilege of not living in a flat. All in all, we liked our stay in Woodloft Cottage and would recommend it to others.

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