Group Accommodation Lodges & Log Cabins In The United Kingdom

Reviews

What our customers say about their holidays

• Melanie - Verified booking

  This Spa could be so much more.

  I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.

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• Suzanne - Verified booking

  The parkdean resort was amazing.

  The location, facilities and entertainment were great for a family holiday. We ate on site a couple of time and used the passes to access the pool and clubhouse I. The evening and both adults and children enjoyed it thoroughly. However, the caravan was not uo to the same standard as we expected from such a great site. The interior was dated, there were lots of unnecessary items in the caravan that couldn't be used such as lamps situated where there were no plug sockets. There was a lack of plug in general which meant that you couldn't watch TV at the same time as having a lamp on. The kitchen was very basic. The grill wouldn't stay on and to use it, you would have to keep the gas knob pressed in. There was only one shelf in the oven, which meant that cooking for 5 people was tricky. From staying in other caravans there seemed a lack of storage space in bedrooms. We also couldn't seem to find any instructions on how the heating worked. When we arrived the shower was on and the bathroom floor was flooded, I believe there had been a problem with the water on site before we arrived so assumed that when the cleaners were in they forgot to turn off the shower. The light switch in the bathroom was also too short. This meant that 2 of the 3 children couldn't use the bathroom at night as they couldn't reach the pull cord. It was also very hard to shut the double bedroom door, which meant waking the children up eheb the adults went to bed. I think it would also be worth mentioning that, as you are surrounded by established trees that it is quite a common noise to hear acorns falling onto the roof. This wasn't a problem but 2 of the children were a bit scared of the noise on the first night.

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• Trip Advsor - Verified booking

  We stayed with our daughter and two friends for a week.

  The house was spacious, clean, warm, comfortable and a delight to stay in. The setting is idyllic with panoramic views over Black Mill Bay and the sound to the islands of Scarba and Lunga with Jura in the distance. The house really is a home from home and as well as, or better, equipped than most family homes, we did not want for anything or feel that anything was lacking. Thoughtfully, there was a bowl of fruit, plus milk and tea waiting for us on arrival. Tooti made us very welcome and has given the house a very special feeling, even putting binoculars in the sun room to help enjoy the views and wildlife. The area is quiet and walker-friendly, the roads are good and easy to take a wheelchair or pushchair along. The hills are of moderate height and easy to navigate away from the tracks to enjoy the views to the west and to catch the sunset over the sea and small islands in the direction of Mull. Wild flowers, orchids and cotton grass abound on the slopes overlooking the sea. We saw an otter in Black Mill Bay near the old jetty, seals near Cullipool, deer and a fox about a mile north of Ardlarach Lodge. Luing cattle and sheep roam the area giving it a special feel. A boat trip down the sound and around Lunga with Alistair from Cullipool was particularly enjoyable. We only left the island twice in the week, just walking around and enjoying the peace, looking at the flowers and wildlife, taking pictures and coming back to the comfortable house. Bliss!

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• Eve - Verified booking

  We absolutely loved this cottage!

  The views were so good that we were quite reluctant to go out and about! It was nice watching the boats sailing by, the changing sky , sea and weather and we had some beautiful moonlit nights while we were there. We also saw a few brown hares lolloping about. The house was extremely comfortable (I would like to know what the pillows were for our own holiday rental property in the south of France!)and it was really well equipped. So peaceful and quiet (occasional mooing) Bit random but I loved the dry stone walls on the property and also the hydrangeas. We enjoyed the Atlantic centre in Cullipool for lunch/ cakes/ coffee and on our last day had a lovely two hour boat trip from Oban (Oban sea tours) during which we saw some seals and were treated to a view of two sea eagles perched on trees on the coast of Mull. One day we also visited Dunstaffnage castle which boasted fabulous views and then had some wonderful fish and chips in Oban sat watching the ferries and boats.(recommend the 'Oban fish and chip shop') All in all ten out of ten. Will definitely consider revisiting. Many thanks to Tooti, Shane and all the team! Also thanks to Tasha, Cora and Puffin for visiting us

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• Matt - Verified booking

  Gull lodge, lovely setting , close to many places to visit.

  Was cosy with 5 guests although not a huge issue. Visited in summer holidays so paid a high fee for the stay, bin was already full under the sink and could have done with a better clean but main issue was the sliding door on the front of the lodge was not working. Handle was partly cracked so I guess a previous guest has tried hard to open the door too. Obviously this door opening onto the patio area is a main feature of these lodges so was quite a disappointment especially at the prices charged. We couldn’t open it more than a couple of inches at a struggle. Moved the table form the front around the side nearer the other door so we could sit and eat outside. Expect better. Sure it’s an easy fix. The fixtures and fittings should be in working order. Wouldn’t hurt for somone to smarten the garden area up a bit and deal with weeds growing through the access track. With circa 50k of income over the 6 weeks holiday from the lodges non of the above should be any issue to deal with.

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