Group Accommodation Villas In Cornwall

Reviews

What our customers say about their holidays

• James - Verified booking

  So the property itself is gorgeous, really great location, great facilities and just looks gorgeous.

  Even with the issue we had, if it was resolved then the score would have been very high. However we checked in on Saturday, on Sunday we tried to use the main bathroom to bathe our baby daughter, but the water wouldn’t drain out. Taking out the plug revealed months, probably years of filth. We had to try and take some out, handfuls of hair, dirt and grime just so the water would start draining, all be it very slow. No phone number for the owner just an email, which was sent with pictures, I also contacted Sykes who said someone would be out on the Monday to resolve it. Monday came still no reply from the owner and no one came to fix it Multiple more messages and emails all with no response Tuesday came - called Sykes - someone would come and sort it today - no one came More messages and emails - no response Thursday called and raised a complaint - still waiting - we cut our holiday short and left. The second bathroom was completely unusable in this time so we had 5 people all using the en-suite in the main bedroom for showers, and we had to resort to bathing our daughter in the sink!!! The lack of cleanliness was horrendous that it had got to that point, but the lack of care or even acknowledgment was the real issue. Also no microwave which made sterilising bottles more time consuming, but not the end of the world.

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• James - Verified booking

  So the property itself is gorgeous, really great location, great facilities and just looks gorgeous.

  Even with the issue we had, if it was resolved then the score would have been very high. However we checked in on Saturday, on Sunday we tried to use the main bathroom to bathe our baby daughter, but the water wouldn’t drain out. Taking out the plug revealed months, probably years of filth. We had to try and take some out, handfuls of hair, dirt and grime just so the water would start draining, all be it very slow. No phone number for the owner just an email, which was sent with pictures, I also contacted Sykes who said someone would be out on the Monday to resolve it. Monday came still no reply from the owner and no one came to fix it Multiple more messages and emails all with no response Tuesday came - called Sykes - someone would come and sort it today - no one came More messages and emails - no response Thursday called and raised a complaint - still waiting - we cut our holiday short and left. The second bathroom was completely unusable in this time so we had 5 people all using the en-suite in the main bedroom for showers, and we had to resort to bathing our daughter in the sink!!! The lack of cleanliness was horrendous that it had got to that point, but the lack of care or even acknowledgment was the real issue. Also no microwave which made sterilising bottles more time consuming, but not the end of the world.

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• Emma - Verified booking

  The house is very lovely and has all the essentials of a decent holiday home however we were disappointed that the listing wasn’t disclosed to be as part of an estate and that the balconies overlook other houses and families also on holiday.

  Out the back is a large car park and sports ground where cars are screeching around until late and early morning, tip trucks turning around (outside the window). We didn’t have a relaxing holiday at all as there were constant early morning activities in the sports ground, and on our only sunny day, when we wanted to have a leisurely breakfast on the decking the owner had sent his gardener to mow the lawns- with no notice other than waking us up! I’m unsure why this couldnt have been done the following day in between changeovers, or why we weren’t advised that we would be woken early to someone in our garden. Note that during this time the dogs also couldnt go out into the garden for their morning toilet. Additionally the property states it is dog friendly, and even though plastic beds and bowls are provided, the safety of the dogs is not considered as the garden isn’t enclosed. It wouldn’t take much to secure it so dogs didn’t wander off into other house’s gardens, or into the road. A lovely house but sadly our experience was not a relaxing and enjoyable one as guests peace isn’t respected and some important details were withheld before booking or arriving.

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• Sarah - Verified booking

  I wish I'd read the rest of the feedback before booking.

  As soon as we entered the property we had issues with the smell, which evidently someone had attempted to mask by filling the property with plug in air fresheners. My daughter was wheezing within an hour and I contacted Carbis Bay Holidays immediately (hoping to relocate somewhere else - we had stayed in another of these apartments with some friends in January and not had any issues with the smell). Unfortunately we did not hear back from anyone until the following day, and the response was someone from the property team came and sprayed deodorizing air freshener (which really didn't help). We also were not left the fobs for access to the spa, and were charged by the hotel on 3 separate occasions when we accessed it (even though we said where we were staying). We ended up cutting our holiday short as we did not use the downstairs bedroom and my children were all sharing the upstairs room, with one having to sleep on the sofa. I have complained to Carbis Bay Holidays but aside from getting a complaint reference number I have yet to receive a response from them.

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• Mohammed Mahbub - Verified booking

  If I could I would have give more then 5* this is amazing cottage with full of luxurious touches in every detail of the decorations.

  Very comfortable beds . The interior of the cottage have high end everything including decor furniture everything . TV’s in every room very good high speed internet. Very spacious also have balcony as well. From outside you can believe this is same property. Big pay and park car park right next to the property I think owner should mention this it’s would make easier for people . Also they have free park which is far we couldn’t find parking and the keys so didn’t really bother about this as we prefer park closer so we did pay and park . But I would like to say big thank you to property owner it was nice and so clean end of our stay we bought our own cleaning products and left as it’s found . Definitely recommend you guys highly this cottage. Also Sarah left us nice cotton shopper with st Ives pictures on it bag to take home . Only thing I would advice don’t book through Sykes as they let you down last minute but book through other booking providers. Thank you Sarah

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