Holiday Apartments in Portinscale

Reviews

What our customers say about their holidays

• William - Verified booking

  Lovely cottage.

  The bedrooms were well furnished and the beds were all comfortable. The kitchen had everything needed. The lounge was lovely. The windows in the lounge and main bedroom were very difficult to open and had to be wedged to stay open. For an older couple this would be very difficult to do. The property was very warm almost stuffy so having a fan provided was very welcome. The parking whilst tight wasn’t too much of a problem. It would be useful if the spaces were fully marked out and painted on the ground. The difficulty of trying to speak to someone about a matter after our trip was a little worrying. I don’t feel confident if we had run into a major issue like missing keys or something during our trip we would have been able to get hold of anyone in good time. The number given was a landline and mostly automated. It kept repeating I should go online to resolve any problems we had. I had to leave a message and wait for someone to call me back. This wasn’t an issue this time, as our holiday had finished but imagine urgently needed assistance and there is no one available. To be honest that lack of support available would stop me booking again.

  Read more less >

• William - Verified booking

  Lovely cottage.

  The bedrooms were well furnished and the beds were all comfortable. The kitchen had everything needed. The lounge was lovely. The windows in the lounge and main bedroom were very difficult to open and had to be wedged to stay open. For an older couple this would be very difficult to do. The property was very warm almost stuffy so having a fan provided was very welcome. The parking whilst tight wasn’t too much of a problem. It would be useful if the spaces were fully marked out and painted on the ground. The difficulty of trying to speak to someone about a matter after our trip was a little worrying. I don’t feel confident if we had run into a major issue like missing keys or something during our trip we would have been able to get hold of anyone in good time. The number given was a landline and mostly automated. It kept repeating I should go online to resolve any problems we had. I had to leave a message and wait for someone to call me back. This wasn’t an issue this time, as our holiday had finished but imagine urgently needed assistance and there is no one available. To be honest that lack of support available would stop me booking again.

  Read more less >

• Kate - Verified booking

  This was our 4th stay at the property which we love for it's location, however, we feel that it is starting to look shabby and the cleanliness of the apartment was poor.

  Old dusty cobwebs on the kitchen walls and throughout, cobweb laden lampshades, mouldy grout around the bath, dirty scum lines in the toilet (clearly never seen any bleach for a long time!). A filthy pot brush with God knows what stuck to the bristles, which I threw away, toilet brushes that should be replaced on a regular basis, a dirty glass in the cupboard. There were also old dusty cobwebs been the curtains, i doubtbthe place has evervseen a clothband polish for months. To be honest, I didn't fancy using any if the crockery or cutlery with washing it. We first came in June 2021 and the place was spotless clearly standards of cleanliness appearI to have gone out of the window now covid is a distant memory, which is a shame because it is letting the property owner down. They could really do with updating the sofas, they are starting to look tired. We would love to stay here again next year but would hope that the levels of cleanliness will have improved.

  Read more less >

• Kathryn - Verified booking

  Location is great!

  Having a parking space available is also very helpful, however I have a big car so was not able to fit through the two metal posts to get to the parking place. On the whole the apartment was clean but we did move the coffee table slightly and there was cheerios and mud underneath. The TV did not work at all - I understand it's not the be all and end all but we were staying four days and stayed in on a night to eat, no channels worked at all (admittedly we did not call the number given as did not class it as an emergency) but felt had to leave it in review for future bookings to come prepared. Beds and sofas are comfy, everything else we needed was there (we did have to buy more toilet roll- but that's minor)

  Read more less >

• Irene - Verified booking

  We found the property to be in a excellent position.

  We were concerned it might be noisy and took ear plugs but it was really quiet even during the day hardly noticed the traffic with the secondary double glazing. The flat was lovely and well appointed and comfortable, we didn't cook anything but it looked like everything would be there if we wished to. We would definitely would stay there again if we return to Keswick. We were very impressed with the after care by Sykes after we locked the keys inside the flat, from the helpline to the man who came in about 90 minutes to let us in. Sykes called the next day to check everything was alright. We couldn't recommend our stay highly enough thanks to all concerned

  Read more less >