Dog Friendly Villas In Cumbria

Reviews

What our customers say about their holidays

• Eric - Verified booking

  It gives me no pleasure to give such a review, but I feel obligated to warn potential future guests that this property is not what it appears when looking at the photographs provided.

  What no photograph can convey, is the terrible and overpowering smell of damp that hits you the moment you enter this property. Like a musty cave or old damp cellar, the air is thick with damp. Quite frankly, it is a health hazard. I booked for three nights with my family, and everyone was shocked by the state of the place. Apart from the smell, the bedsheets were unchanged, damp to the touch and even had pubic hairs on the base sheet. My room was worst affected by the damp. ( Left of the entrance ) and it was impossible to sleep there. I was forced to sleep upstairs on the couch but that brought it’s own problems as it was full of dog hairs, this being a ‘pet friendly’ establishment. My eldest son, daughter and son in law were forced to leave early as the damp in their rooms were causing them breathing problems. Cobwebs and spiders were everywhere, and the whole place was in desperate need of a deep clean. All surfaces were sticky to the touch and the shower drainage was blocked causing the base to fill with foul water when showering. Nobody should be sleeping there until these problems are fixed. It is a sad state of affairs, because the potential this converted barn has, is clear from the photos they provide. The upstairs is spacious and appealing to the eye, but it is totally spoiled by uncleanliness, neglect and above all, a very serious damp issue. These concerns were raised in private with Sykes cottages who promised to speak to the owner and get back to us but unfortunately after chasing them for a week there has been only silence in return.

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• Eric - Verified booking

  It gives me no pleasure to give such a review, but I feel obligated to warn potential future guests that this property is not what it appears when looking at the photographs provided.

  What no photograph can convey, is the terrible and overpowering smell of damp that hits you the moment you enter this property. Like a musty cave or old damp cellar, the air is thick with damp. Quite frankly, it is a health hazard. I booked for three nights with my family, and everyone was shocked by the state of the place. Apart from the smell, the bedsheets were unchanged, damp to the touch and even had pubic hairs on the base sheet. My room was worst affected by the damp. ( Left of the entrance ) and it was impossible to sleep there. I was forced to sleep upstairs on the couch but that brought it’s own problems as it was full of dog hairs, this being a ‘pet friendly’ establishment. My eldest son, daughter and son in law were forced to leave early as the damp in their rooms were causing them breathing problems. Cobwebs and spiders were everywhere, and the whole place was in desperate need of a deep clean. All surfaces were sticky to the touch and the shower drainage was blocked causing the base to fill with foul water when showering. Nobody should be sleeping there until these problems are fixed. It is a sad state of affairs, because the potential this converted barn has, is clear from the photos they provide. The upstairs is spacious and appealing to the eye, but it is totally spoiled by uncleanliness, neglect and above all, a very serious damp issue. These concerns were raised in private with Sykes cottages who promised to speak to the owner and get back to us but unfortunately after chasing them for a week there has been only silence in return.

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• Stephen - Verified booking

  We were very unhappy with the fact that on our first night, the lock on the only door jammed, and we were unable to get out of the property.

  The 24/7 Emergency number was not answered and it was the following day that we were able to get through to anyone and a maintenance man arrived in the afternoon. The only access was through a narrow window and even the thin maintenance guy had trouble getting in to fix the lock. He removed this, and then left us with only a Yale, rather than a 5 lever Chubb for the remainder of our stay. We were told someone would come to replace the lock but no-one did.We effectively lost a full day of our holiday, being unable to get out of the property. The ground floor was damp, with black mould in a number of places. We have contacted Sykes a number of times, but they are hiding behind a blanket, standard response that says they can do nothing, and neither they nor the owner would pay any compensation, as this is a Health and Safety issue!! We would like the owner, who we are unable to contact, to confirm that this problem, both the door and the lack of proper escape windows has been sorted, so we can feel comfortable that any other renters are safe in the property. There would appear to be no route to report this issue to Health and Safety Executive, only to Sykes and Lake Lovers. We feel there is no way we can give any positive recommendation for the property without confirmation that the issues are resolved. We are also very unhappy that Sykes have at no time made any direct contact to apologise for the problems we have had,

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• Melissa - Verified booking

  This was a last minute deal, I wouldn’t pay full price for this property.

  Although some good points, this cottage needs attention from the owners. Good points: Convenient parking close to front door. Nice well equipped kitchen overall . Good to have a dryer when it’s wet outside. Love the open plan space upstairs. Pleasant enclosed garden. Quiet spot in a pretty village. Beds comfortable Bad points: Sticky kitchen table. Bathrooms grotty, and need an update, new sealant needed on bath and extractor fan not working properly. Smell of damp downstairs. Missing light bulbs and fire alarm needing new battery. Basic maintenance is poor. No pint of milk or tea, which would have been appreciated after a long journey. Information pack was poor, no info on recycling or working the TV. A guest book would be helpful so folks can recommend places to visit. We really enjoyed visiting Ambleside and Blackwell the Arts & Crafts house. Tip: Take some DVDs and games with you, (the games we found were old) Note: Both toilets are downstairs (bedroom level), we have family members who have to take extra time negotiating stairs, so just a heads up! Note: When finding the property the bins were blocking the house name, luckily friendly neighbours helped us find it. Conclusion: A cottage of two halves, living area nice upstairs but downstairs needs an update. Maintenance needed.

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• Mrs Henderson - Verified booking

  Fantastic cabin just as it looks on images. Could look at the view for hours. The outdoor area is perfect with space for eating, relaxing and of course the jacuzzi and barbecue hut. Inside the living area is ideal for a family holiday with plenty of comfy seats and a well equipped kitchen. Off this area the bedrooms are large with comfortable beds and there are two bathrooms with powerful showers, with plenty of hot water available after long walks. Alton itself has petrol station, Spar and Co Op, plus nice pubs and a few little shops. We went on the South Tynedale railway and walked to the nearby Roman fort. Also had good local walks to Long Meg and her daughters, and to Ashgill Force, plus visits to Hadrians wall (two of our party walked the entire path), Hexham, Corbridge and Penrith. The weather forecast for the local area is misleading. It often was forecast for worse weather than actually came. The predictions were rain all week but then improving as we got to each day. In fact it was warm and dry most of the time. The owners were very friendly and helpful, popping over just as we arrived from their nearby farmhouse. Thank you so much for building this fantastic piece of paradise and allowing us to share it.

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