Looe Holiday Cottages

Reviews

What our customers say about their holidays

• Jayne - Verified booking

  We have been booking with Sykes now for a few years and every place we have stayed has been wonderful until now.

  We turned up half an hour before the allotted time but it gave us the opportunity to see where the cottage was before we went for a coffee. We got out to let our dog go for a quick walk and we could see the cleaner was still in the cottage. Well I say we could see, what we heard was a small baby crying and a man shouting expletives at someone (we think maybe another child). It was horrendous. We got in the car and went into polperro. When we can back an hour later it was quite clear that whoever is the cleaner is had spent more time swearing than cleaning. The kitchen was a a disgrace and we have photos to prove this. The cooker top was smeared and not at all clean. The cooker equally so with a baking tray inside with a puddle of grease on it. The floor hadn’t been mopped and there was dust on shelves and cupboards with a sticky film that had been there for some time. We had to clean the kitchen before we were happy to cook in it. Upstairs was little better as the mirrors were all smeared and looked like they had been cleaned with a dirty cloth. The tv stand downstairs was also covered in dust and every horizontal surface was dusty and not helped with the amount of nick-knacks which had also not been dusted. The front door is a stable type but the bottom was not secured with anything as the bolt had broken and one which was missing completely. It could only be held in place by the top door. The hinge on the bottom door was loose so you had to really slam it shut. My husband did find a screwdriver and fixed this. The place also suffers from damp as there appears to be little damp course outside so rain water was held in place by the decking. Every cupboard we opened smelt musty and the area by the back door also smelt damp. I did buy a plug in room freshener to at least mask the smell. Not good when you are an asthmatic. All in all we were very disappointed with Sykes on this property and it was definitely cleaner when we left than when we arrived. Another security point. The key for the property was accessed via a key safe in the garage except the cleaner hadn’t bothered to even change the code when he put the key back so as soon as I opened the garage door the key fell out.

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• Jayne - Verified booking

  We have been booking with Sykes now for a few years and every place we have stayed has been wonderful until now.

  We turned up half an hour before the allotted time but it gave us the opportunity to see where the cottage was before we went for a coffee. We got out to let our dog go for a quick walk and we could see the cleaner was still in the cottage. The kitchen was a a disgrace and we have photos to prove this. The cooker top was smeared and not at all clean. The cooker equally so with a baking tray inside with a puddle of grease on it. The floor hadn’t been mopped and there was dust on shelves and cupboards with a sticky film that had been there for some time. We had to clean the kitchen before we were happy to cook in it. Upstairs was little better as the mirrors were all smeared and looked like they had been cleaned with a dirty cloth. The tv stand downstairs was also covered in dust and every horizontal surface was dusty and not helped with the amount of nick-knacks which had also not been dusted. The front door is a stable type but the bottom was not secured with anything as the bolt had broken and one which was missing completely. It could only be held in place by the top door. The hinge on the bottom door was loose so you had to really slam it shut. My husband did find a screwdriver and fixed this. The place also suffers from damp as there appears to be little damp course outside so rain water was held in place by the decking. Every cupboard we opened smelt musty and the area by the back door also smelt damp. I did buy a plug in room freshener to at least mask the smell. Not good when you are an asthmatic. All in all we were very disappointed with Sykes on this property and it was definitely cleaner when we left than when we arrived. Another security point. The key for the property was accessed via a key safe in the garage except the cleaner hadn’t bothered to even change the code when he put the key back so as soon as I opened the garage door the key fell out.

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• Michelle - Verified booking

  Cottage itself was in a lovely location, pretty central for everywhere.

  It had pretty much everything you could need utensil wise and everything was clean, well except the floor, I was wearing white trainer socks on arrival and when I went to take them off that night, they were filthy. I even had to clean the soles of our slippers because they were dirty when we left, and I have beige carpets at home. So not impressed with that. Also, there’s no instructions for anything, when we’ve stayed at cottages in the past, there’s normally a book, with everything you need to know, how to work the heating, WiFi code, how to use the oven etc. took us 2 days to realise there was in fact a microwave, which, I must say, is pretty dangerous, as it’s above the oven and grill, so if your short, you either need help, or you’ll wear whatever you’ve heated up, not very practical. Couldn’t find a washing machine either? Again, no info in cottage. The rooms are comfortable, but if you’re in the twin room, you can hear everything in the toilet. Also, I think people who had stayed previously had had dogs with them, as I’m allergic and had a reaction as soon as I walked in. Might be worth giving the place a proper good clean and change blankets that dogs have probably sat on, especially if your next guests aren’t taking dogs. Overall we had a good stay, but would we come back? For the location, definitely!

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• Mrs Joanne Odgers - Verified booking

  1st If I new the arrival/leave times 4pm & 10am I would not have booked. To arrive at 4pm is too late and you have missed the whole day. The cottage was empty and I could not understand why we could not ask to get in earlier and leave later. I received so many emails and text's stating the time to arrive and leave, it was hashing. 2nd no one checked the property correctly before we arrived and the outside was dirty, with bird sxxx all over it. I contact the number and was told, you would try and fix this but would be difficult, due to the bank Holiday. On the last day of our trip, the outside was cleaned, on our time. If the cottage was checked, this would of been sorted before we arrived. You have no contact with your rental bookings, just computer contact. If feel a call would of been better contact after our visit and problems. The cottage was fantastic but not look after correctly by your company. Joanne Odgers 07793272461

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• Emily - Verified booking

  Unfortunately it was a very cold week in August and the holiday cottage didnt have heating (apart from the master bedroom) until the autumn.

  The children struggled to sleep because they were cold and the duvets were thin. The bathroom was constantly wet because of the lack of heating too. Due to extra cleaning we couldnt check in until 5.30, but when we arrived at this time after travelling for 7 hours we were told our cottage wasnt ready, not the end of the world but disappointing for us as we wanted to get unpacked and start dinner. Very pleased about the washing machine and tumble dryer which I dont remember reading about on the website. Beautiful swimming pool and lovely, friendly owners. Welcomed with local biscuits and a bottle of wine and milk in the fridge which was a lovely surprise.

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